Every review we hold for the Knaphill office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood communication with Seymours
Estate Agents generally don’t get a good press but our experience with Seymour’s has been positive. House buying/selling can be very stressful, and as well as knowledge of the market and sound advice, frank, honest and regular communication was important to us. We feel we’ve had that with Seymours.
S · 25 December 2023
Agent replied · 14 June 2024
Thanks S. Communication is the most important aspect of any journey, regardless of whether it's good news or bad, it has to be honest. When it's bad news this is where the knowledge comes into play. Thanks for using us and we hope you consider us again in the future. Happy New Year.
★★★★★ 5/5
GoogleProfessional service and highly recommended. Ms. Sandra Mitchell has been particularly helpful. We have faced certain difficulties but she helped us in a great deal.
Liangchen · 18 June 2021
Agent replied · 17 June 2024
Liangchen, thank you so much for taking the time to write this great review, it is very much appreciated! Sandra does work incredibly hard and will always try to help! I have passed on your feedback , it made her day! Hope you get settled soon, and if we can be of assistance in the future, please do not hesitate to get in touch. Andrew White, Seymours Knaphill
★★★★★ 1/5
TrustpilotAvoid like the plague!
You couldn't dream up a more incompetent, rude and unprofessional company if you tried. They have absolutely no clue on the market place and pricing, the appear to be trained in providing the post passive aggressive and abusive service they can muster and lack any levels of service and professionalism.
Pri · 30 November 2023
Agent replied · 14 June 2024
We're genuinely sorry to hear about your experience, and we take your feedback seriously. This doesn't align with our standards, and we would appreciate the opportunity to address your concerns directly. In order to help you we need to confirm that the situation is genuine, which is very difficult to do without knowing who you are or which office you are referring to. If you could provide more details, we'll investigate the matter further. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotHighly recommended!
From the sale of our home to completion we were supported by the team at Seymours. Seymours were at the heart of all negotiations and communicated very effectively with all parties. Would recommend Seymours without reservation. Seymours provided an excellent service for us.
Fred · 22 April 2024
Agent replied · 14 June 2024
Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!
★★★★★ 5/5
TrustpilotHighly recommended!
From the sale of our home to completion we were supported by the team at Seymours. Seymours were at the heart of all negotiations and communicated very effectively with all parties. Would recommend Seymours without reservation. Seymours provided an excellent service for us.
Sue · 22 April 2024
Agent replied · 24 August 2024
Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!
★★★★★ 1/5
TrustpilotWould Not Recommend Based on My Experience
I’ve had a deeply disappointing experience with Seymour’s, both as a renter and as a prospective buyer. During a property purchase, I later became aware of a serious issue (subsidence) that I believe should have been disclosed much earlier in the process. This left me feeling misled and frustrated.
Zeynab · 15 May 2025
★★★★★ 5/5
TrustpilotActive and diligent effort to achieve success
Provided good, timely feedback after each viewing and collaborated closely with us throughout the process.Actively marketed the property and maintained clear and prompt communication until a sale was secured. Great service!
PKO · 4 November 2024
Agent replied · 24 December 2024
Thank you for your positive feedback. We’re pleased to hear that our team was able to provide timely updates and maintain clear communication throughout the process. If you ever need assistance again in the future, we’d be happy to help.
★★★★★ 5/5
GoogleAfter months of us looking, Anthony was able to find our dream house and we're finally moving in. We really felt he was on our side and always available to give us any updates during the painful months of waiting for completion. He knows the area well and was able to offer advice when necessary. Thank you Anthony and team!
Ollie · 18 June 2020
★★★★★ 5/5
TrustpilotVery pleased with the service.
We are more than satisfied with the service Seymours have provided. The sale of my mums property has been very difficult but Seymours professionalism and attention to detail has made the process straightforward. I would have no hesitation in recommending them to other sellers in the Surbiton area.
M · 21 December 2023
Agent replied · 14 June 2024
We can ask for more than a recommendation! Thanks for the kind words, it's been a pleasure to help.
★★★★★ 5/5
TrustpilotSold my house at a great price…
The guys sold my house at a great price during difficult times when the market was falling, and everyone panicked. It wasn't just one great offer; they managed to find several buyers at the desired price point.Overall experience was great, too: communication, ability to be flexible, follow-ups and seeing the deal through to completion.
Katerina · 14 July 2023
Agent replied · 14 June 2024
Hi Katerina, thank you so much for the review and the five-star rating. For us, the best deals are the ones where both the seller and the buyer are happy and we like to think that we are not just your agent, but people who are on the property journey with you. Our communication, flexibility and follow-ups are good, because we try to treat everyone the same way that we hope to be treated yourselves. Thanks again for the review.
★★★★★ 5/5
TrustpilotI was very happy with the service I…
I was very happy with the service I have received from Ian Lawrence from Seymours. He has been so helpful from the day I viewed my house and he is still helping even after I completed the purchase. He goes beyond what his remit is to help.
Gulfem · 3 January 2024
Agent replied · 14 June 2024
Glad to hear you're happy with Ian, It's awesome that he's been helpful from day one and even after the purchase. If you ever need assistance or have questions, feel free to reach out. Thanks for sharing your thoughts Gulfern.
★★★★★ 4/5
TrustpilotPro-active estate agent who keep the pressure on
Seymours are a switched-on agent who are pro-active in progressing the sale (as in my case). Very good at contacting various parties who may not be reacting as quick as you would like.
Martin · 20 September 2024
Agent replied · 22 October 2024
Thank you Martin, for your kind words. I'm really pleased to hear that you found the process proactive and that we could help move things along. It's always our aim to keep everything on track and ensure everyone stays in the loop. I appreciate your feedback!
★★★★★ 5/5
TrustpilotClear and concise
Worked with Seymours Surbtion when purchasing a property. Communication was excellent and transparent throughout the process, with regular updates. One of the better estate agents out there, would use again.
Dav · 26 October 2024
Agent replied · 24 December 2024
Thank you, Dav. Providing clear and consistent communication is our priority, and we're glad it made a difference for you. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleHad a great experience with them, they never pushed me to make a quick decision when buying the house they were honest with us from the beginning and very helpful.
One thing I would highly suggest is that you need to go with people they recommend as they got everything sorted within 2 weeks
Saher · 18 June 2023
Agent replied · 17 June 2024
Thanks Saher. It has been a pleasure dealing with you
★★★★★ 5/5
GoogleSeymours were efficient, courteous and professional in managing my sale. Their valuation reflected fair market value for my property and they were able to secure a buyer within a week. Despite the usual negative intervention of solicitors on both sides, Seymours maintained a steady hand on the tiller to steer the sale to completion.
ZigZag · 18 June 2023
Agent replied · 17 June 2024
Thank you
★★★★★ 5/5
TrustpilotSeamless process
We've had a seamless process of sales and purchase through Seymours Blackwater - we would definitely recommend! All of the staff have been really helpful with great communication and local knowledge, which we've really appreciated. They've also been able to sign post to other services which has been invaulable. Brilliant service!
Nalia · 5 September 2023
Agent replied · 14 June 2024
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks Nalia, much appreciated.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from Seymour’s Knaphill. They gave good advice about the sale of my property and liaised between us and the buyers/sellers really well. I’ve used Seymour’s twice now and rented through them and I’d highly recommend them.
Sharon · 11 June 2024
Agent replied · 24 August 2024
Thank you for your fantastic review Sharon. Providing good advice and effective communication between all parties is our priority, and we're glad to know we met your expectations. It's wonderful to hear that you've chosen to work with Seymours multiple times and that you'd highly recommend us.
★★★★★ 5/5
TrustpilotWe had a great experience with Seymours…
We had a great experience with Seymours being first time buyers. Staff was very helpful and polite from beginning to end. Sales marketing team kept us up to date with houses suited to our preferences, viewings was easy and then finally having the house we loved accepted. Buying or selling I would highly recommend Seymours.
RS · 11 May 2023
Agent replied · 14 June 2024
What a wonderful review. Great to hear that your first-time experience was one to remember for all the right reasons. Enjoy making your house your home.
★★★★★ 5/5
Trustpilot5 star estate agents
First class estate agents, Always willing to help as we, my brother and I sold our mothers house as POA'sThey had a buyer and sold the house before the pictures of the property was taken. By far the best estate agents I have ever used before. Always kept in contact, Hence 5 stars.
Mr · 28 June 2023
Agent replied · 14 June 2024
It's always tough when you're acting for family members. Being in business for 30 years gives us the experience to understand how to remove the complications as best we can and focus on great communication. We try to put ourselves in your shoes and share the journey with you. Thanks for taking the time to review us, it's very much appreciated.
★★★★★ 5/5
GoogleJeff and his team used their excellent local knowledge to make sure we found a new buyer very quickly after our first buyer pulled out. Given we were selling the property from afar, they managed the visits and kept an eye on the property for us. If you want a team which know the local market, these are your guys.
Richard · 19 June 2019
★★★★★ 5/5
TrustpilotGreat friendly local team in our…
Great friendly local team in our village. Thanks to Tracey and the team for help and support during our move.
Gemma · 8 September 2021
Agent replied · 14 June 2024
Hi Gemma, thanks so much for the review. The Burpham office will be pleased to know that they could help you with your move. Keep well.
★★★★★ 1/5
TrustpilotTerrible experience using Seymours to…
Terrible experience using Seymours to sell our house. We had nothing but issues with our buyers and actually found out that once we had agreed a sale - Seymours were still showing our buyers around properties behind our back!We managed a quick sale though a smaller estate agency that cared about their customers and actually got us a much better price. I would never use them again unfortunately.
Cooks80 · 26 August 2021
Agent replied · 14 June 2024
Hi, Thanks for feedback, we take all reviews be they negative or positive very seriously. Could you let me know which one of our 20 offices you dealt with as I would like to look in to this further. Thanks, Ian. Hello again. I haven't heard back from you but would really appreciate it if you could make contact with me so that I can better understand your experience. If you are minded to do so, please drop me a line at ian@seymours-sll.co.uk. Thanks again.
★★★★★ 5/5
TrustpilotSeymours provided us with a smooth and…
Seymours provided us with a smooth and efficient service for the sale of our mother-in-laws bungalow. they kept us in the loop during the viewing stage as well as during the exchange and completion. I highly recommend them and would use Seymours again.
Fleur · 30 January 2024
Agent replied · 14 June 2024
Thanks Fleur. Keeping you informed and providing a smooth process from viewing to completion is our top priority. We truly appreciate your recommendation and would be delighted to assist you again in the future should you need our us.
★★★★★ 5/5
TrustpilotService from an estate agent!
It was a somewhat unusual surprise for the agent, Andy, in this case, to keep us informed of progress on a very regular basis and challenges faced with regard to others in the chain rather than leave it to the lawyer which in my experience happens all too frequently.
No · 7 September 2023
Agent replied · 14 June 2024
Couldn't agree more. Often the sale progression aspect is left to its own devices but this is where all the issues occur. We've learned over the last 30 years, that we as agents need to be heavily involved in the solicitor's side of things. The solicitors definitely appreciate it, but not as much as the buyers and sellers!
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