Every review we hold for the Knaphill office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotService from an estate agent!
It was a somewhat unusual surprise for the agent, Andy, in this case, to keep us informed of progress on a very regular basis and challenges faced with regard to others in the chain rather than leave it to the lawyer which in my experience happens all too frequently.
No · 7 September 2023
Agent replied · 14 June 2024
Couldn't agree more. Often the sale progression aspect is left to its own devices but this is where all the issues occur. We've learned over the last 30 years, that we as agents need to be heavily involved in the solicitor's side of things. The solicitors definitely appreciate it, but not as much as the buyers and sellers!
★★★★★ 5/5
TrustpilotSeymour’s Grayshott
James and Sarah’s help during a very tricky sale and purchase was invaluable to me. Extremely good communication throughout the process and always available to talk things through. Would highly recommend.
Clare · 2 September 2024
Agent replied · 22 October 2024
Thank you for your feedback Clare. We're glad to hear that James and Sarah’s support was invaluable during your sale and purchase. We appreciate your recommendation!
★★★★★ 5/5
GoogleThis estate agent is so amazing. We were only purchasing from them but they helped us so much with negotiating and advice. If I did it all again I would be using them to sale my property as well cannot rate them high enough
Dave · 20 December 2023
Agent replied · 17 June 2024
Dave Smith, we really appreciate your feedback!
★★★★★ 5/5
TrustpilotJust excellent service from start to…
Just excellent service from start to finish, kept me updated all the way through the process and made what is reputedly the most stressful thing you can do to a really great experience, highly recommend them
Toby · 29 May 2024
Agent replied · 14 June 2024
Thank you for your wonderful review Toby. We're delighted to hear that you had an excellent experience with us. Your recommendation means a lot.
★★★★★ 5/5
TrustpilotBrilliant team
I've bought the last 2 properties I've lived in through Seymours and would again. The team is lovely, they worked tirelessly to find exactly the right place for my family, and their advice was always pragmatic. They were brilliant through the purchase process too.
Pyrford · 6 December 2023
Agent replied · 14 June 2024
We have a couple of strap lines both of which seem to ring true here... "your property partner for life" and "we don't sell houses we move people." Thank you Pyrford for the comments and of course for allowing us to share the journey.
★★★★★ 5/5
TrustpilotGreat communication from the outset
Great communication from the outset. Candid about market values, not trying to set overly ambitious and unrealistic prices. The follow up with a dedicated case manager has been very useful as well. Selling a house is fraught with complications but the ongoing communication throughout the process has made this process much easier.
Phil · 1 May 2023
Agent replied · 14 June 2024
Selling a house needn't be as stressful as some people may think, just needs a little forward planning and a whole heap of hands-on experience. Great to hear Phil & thanks for the review.
★★★★★ 5/5
TrustpilotThanks to all the team at Seymours
Thanks to all the team at Seymours Over the years we have used them for sales and lettings. It is great to have such good staff who really take a true interest in your property and your needs.
Stuart · 2 April 2024
Agent replied · 14 June 2024
Thanks Stuart, our ultimate aim is to be your property partner for life so its great to know that you've used us so many times.
★★★★★ 5/5
GoogleI only ever use Seymours when i move!
Outstanding customer care and service and Mark and Jeff were excellent throughout the process
Juliea · 18 June 2020
Agent replied · 17 June 2024
Hi Julia, thanks for the brilliant review! See you again soon
★★★★★ 4/5
TrustpilotThank you Seymours Burpham
Thank you Seymours Burphamfor supporting me throughout my house move journey - from the initial set up, to the viewings & exchange/completion. Your partnership, collaboration & support throughout made a real difference
Michelle · 3 July 2024
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear that our support and collaboration made a real difference in your house move journey. It was our pleasure to assist you from the initial setup to the final exchange and completion. Best wishes in your new home!
★★★★★ 5/5
TrustpilotAfter a long search for the right…
After a long search for the right property and with many agents keep sending us details on houses completely opposite to our search requirements, we met Fiona from Seymour's !Professional, helpful, funny and a delight to deal with ! 5*'s for all of her assistance
Matt · 26 September 2023
Agent replied · 14 June 2024
The first thing we always try to do is listen and the second is to treat people the way we would want to be treated ourselves. We're all on the same journey and thanks for sharing your journey with us Matt.
★★★★★ 5/5
TrustpilotSeymours Staines
I struggled to sell my house recently, and while Seymours did not achieve the sale they impressed me with the effort the team made.Mark and Helen are a great team. The service I had was very professional and very empathetic.Their marketing material is stylish and up to date.I don't hesitate to recommend them.
Mrs · 19 December 2024
★★★★★ 1/5
TrustpilotJordan from Camberley branch extremely…
Jordan from Camberley branch extremely unprofessional, rude, and dishonest. literally thought about himself and nobody else. 100 percent he put his own targets and ambitions before customers and clients. It’s people like this him that gives you guys a bad name. Spoke to multiple agents from all other estate agents and by far this guy was a total joke.
Aydentheace · 7 June 2022
Agent replied · 14 June 2024
Hi Ayden, we are very sorry to hear about your recent experience with Jordan. We pride ourselves on being extremely professional and honest, as our Google reviews will demonstrate. We would like the opportunity to rectify the matter. Could you contact Adam Williams in confidence at the Camberley office with any further information regarding your dealings with Jordan so he can conduct an internal investigation.
★★★★★ 5/5
TrustpilotExcellent Service
Excellent advice and customer service from start the finish. Seymours kept me regularly updated with sales progress and were always available to discuss any items. Would highly recommend Seymours Godalming to anyone considering a sale.
Phil · 28 April 2024
Agent replied · 14 June 2024
Thanks Phil. Updates and communication is one of the most important processes. It's been a pleasure to work with you.
★★★★★ 5/5
GoogleWe chose to sell our property with Seymours and had a really positive experience. The team did a great job marketing the house and quickly found a buyer. The communications throughout have been really positive. There might be cheaper online alternatives, but we had challenges aligning exchange/completion dates and we were very glad to have Seymours support to push things over the line. Thank you.
Phil · 18 June 2021
Agent replied · 17 June 2024
Phil, thank you for taking the time to write this lovely review, and for your kind comments. Please do not hesitate to get in touch, if we can be off assistance in the future. Simon Stone, Seymours Knaphill.
★★★★★ 5/5
GoogleThe Seymours Knaphill Team have always been extremely helpful - from valuing my property and talking me through the market - to actively marketing and following up and confirming viewings. They would always promptly provide feedback and have been a pleasure to work with. Thank you :)
Sarah · 23 July 2023
Agent replied · 17 June 2024
We really appreciate the kind review and it's been a pleasure working with you.
★★★★★ 5/5
TrustpilotExcellent agent
Excellent agent - thoroughly recommend. Ryan, Jonny and Sandra as our client relationship manager were brilliant from beginning to end, valuation was spot on and everything was seamless throughout the sale. Many thanks.
Mrs · 28 May 2024
Agent replied · 14 June 2024
Thank you Katherine for your excellent review! We're thrilled to hear that Ryan, Jonny, and Sandra provided brilliant service throughout your sale. Your recommendation means a lot to us.
★★★★★ 1/5
TrustpilotThe journey with Seymours from start to…
The journey with Seymours from start to finish was unprofessional. Giving misleading information all way through. Queries not answered or handled by different people, causing constant chasing ups and stress. The final rent miscommunicated as it was incorrectly recorded on their system. A total mess! There are better letting agencies out there.
Maggie · 7 February 2023
Agent replied · 14 June 2024
Hi Maggie, thank you for such honest feedback, we would like the opportunity to make right anything you feel wasn't handled correctly. Please can you email us at marketing@seymours-estates.co.uk - thank you
★★★★★ 5/5
TrustpilotVery impressive company and team
Very impressive company and team. We rented a property through Seymours for close to 3 years and found the team to be responsive, efficient and excellent to deal with. They always responded very quickly to any issues we had and unlike many ‘agents’ we’ve dealt with in the past they were also open and honest. A genuinely great experience and would highly recommend.
James · 31 August 2021
Agent replied · 14 June 2024
Hello James, Thanks so much for the comments, its very much appreciated by all the team.Keep well.
★★★★★ 5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
Lizy · 27 April 2024
Agent replied · 14 June 2024
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
★★★★★ 5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
John · 27 September 2024
Agent replied · 22 October 2024
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
★★★★★ 5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Gemma · 6 January 2024
Agent replied · 14 June 2024
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
★★★★★ 2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
JOS · 2 July 2024
Agent replied · 24 August 2024
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
★★★★★ 5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
D · 29 April 2022
Agent replied · 14 June 2024
That's great to hear and thank you for taking the time to share your experience plus the five stars.
★★★★★ 1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
MR · 7 March 2022
Agent replied · 14 June 2024
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
