Every review we hold for the Knaphill office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
Seymour’s in Ripley have made the process of selling a house through probate so much easier than it could have been. Joe, Ethan and Ben have always been available to answer my many questions. Ethan sold the house quickly and for the asking price. I would highly recommend them to anyone in the area looking to sell a property.
Mrs · 1 August 2023
Agent replied · 14 June 2024
We've been in Ripley for over 30 years and love the neighborhood, it's almost in our DNA! Selling or buying a house can be an emotional roller coaster for everyone, dealing with probate more so. We like to think that we're sharing the same journey with you and that we're all in this together. Thanks so much for the review.
★★★★★ 5/5
GoogleSeymours at Knaphill really are the best. They made the whole process so efficient. They are all very experienced and very organised. Andrew did a great job of finding us relevant properties to view then Sandra ensures everything goes smoothly between offer acceptance and completion. We intend to use them when we eventually move on from this property
Martyn · 22 August 2023
Agent replied · 17 June 2024
Thank you for the review, we wish you the best in your new home and looking forward to working with you again in the future.
★★★★★ 1/5
TrustpilotA very poor letting agent
We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.
Rob · 21 September 2020
Agent replied · 14 June 2024
Hi Rob, Sorry to hear about your experience, and your feedback is very important. If you could let me know which office this refers to I can pass your comments onto them.
★★★★★ 5/5
TrustpilotI found Seymours in Knaphill very good…
I found Seymours in Knaphill very good all round, from negotiating the contract, arranging viewings, down to the sale. I especially appreciated that there were no hidden fees and that the price I paid was for the selling price, as some estate agents slip in market price which is something you need to watch out for.I would definitely recommend Seymours in Knaphill.
Customer · 20 April 2023
Agent replied · 14 June 2024
Some great advice there as well as a great review. Thank you so much.
★★★★★ 5/5
TrustpilotI told them my retirement and they…
I told them my retirement and they sorted me out with a diesel heater. When I collected my van the instalation was very professional and tidy. The guys there were very helpful and gave me all the info I needed.
Richard · 21 August 2024
Agent replied · 24 August 2024
Thanks Richard. Not sure that this is meant for Seymours, but we're still please that you were looked after by whoever its meant for and that your toasty & warm!
★★★★★ 5/5
GoogleA superb service with a good completion time largely due to the fine efforts of our sales progressor, Krisy, who worked like a Trojan chasing the solicitors on both sides, the seller AND us to get problems solved. Thanks for that Krisy. A very fair charge for the selling and attentive to details. I would most certainly use Seymour’s again and would recommend the Knaphill guys and gal to to.
Peter · 18 June 2022
Agent replied · 17 June 2024
What a great review Peter, thanks so much and we're pleased its all done so well for you.
★★★★★ 1/5
TrustpilotGodalming team is absolutely worthless
Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.
John · 6 July 2020
Agent replied · 14 June 2024
Hello John, We appreciate the feedback. In the current circumstances there could be several reasons why we couldn't access some of the properties available . We apologies for any inconvenience this may have caused.
★★★★★ 5/5
TrustpilotGreat experience with Seymours Estate…Seymours Ripley Delivers
Great experience with Seymours Estate Agents Ripley Surrey because they had a good range of properties to meet our wish list but, most importantly the prices were realistic in today’s market. Sam, was a great help to negotiate our offer with the seller and we are very happy with our purchase and cannot wait to move to our new property.
Brian · 4 June 2023
Agent replied · 14 June 2024
Thanks Brian. The Ripley office is our oldest branch at just over 30 years and is a part of the local community, which is one of the reasons so many local people chose to use them on their property journey. Best of luck with everything and enjoy making your new house your home.
★★★★★ 5/5
TrustpilotReally put themselves out for you on…
Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.
Helen · 28 February 2024
Agent replied · 14 June 2024
Appreciate your Helen. It means a lot to hear we've been your best experience yet. We're here to make things smooth for you, and we're thrilled to have come through on all fronts.
★★★★★ 5/5
GoogleI recently sold my late mother’s property via Seymours. From the initial valuation meeting through to all my dealings with the team at Knaphill they have been very professional and efficient. I would have no hesitation in using their services again and thoroughly recommend them to anyone looking to buy or sell in the area.
Jacky · 14 April 2025
★★★★★ 5/5
TrustpilotProfessional and supportive
The entire team at the Ripley branch of Seymour’s were very professional and supportive throughout the process of seeking my late father cottage. It was a highly challenging market, so it took a very long time to sell. The team were brilliant for the entirety of the contract.
Holly · 1 March 2024
Agent replied · 14 June 2024
That's really kind Holly, thank you.
★★★★★ 5/5
TrustpilotSeymours estate agent Addlestone
I wiewed 3 properties on 13 oct. Addlestone Seymours Estate agent Melanie Holyoake was brilliant. Very witty and very professional. It was a pleasure having her showing me the properties
Claudie · 20 October 2020
Agent replied · 14 June 2024
Thanks for the feedback Claudia, we've passed this onto Melanie.
★★★★★ 5/5
GoogleAaron gets to know you and listens to what is important for you. Finding a home in the area is an absolute pleasure as he knows what is important and assists as I'm relocating and it is far to travel. 10/10 for service!
Lara · 19 August 2025
★★★★★ 5/5
TrustpilotThe best!
Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!
A · 3 June 2024
Agent replied · 14 June 2024
Thank you for your wonderful review! We're thrilled to hear that everyone at Seymours has been polite, helpful, and efficient. Your kind words about our honesty and integrity mean a lot to us. We're glad we could provide you with a positive experience and exceed your expectations. Thank you for choosing Seymours!
★★★★★ 5/5
TrustpilotA successful sale
Finding a buyer for our property was a challenge for any Estate Agent, but Seymour's achieved plenty of viewings which finally paid off. They always phoned us with feedback after each viewing and we have been extremely happy with their performance.
Sue · 5 July 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're delighted to hear that we could help find a buyer for your property despite the challenges. Keeping you informed with feedback after each viewing is a priority for us, and we're thrilled that you are happy with our performance. Congratulations on the sale!
★★★★★ 5/5
TrustpilotPATIENCE PAYS.
Over a difficult 9 months during which the house we wished to purchase collapsed, due to the chain breaking twice we were supported by the experienced and professional advice of our Seymour’s Client Relationship Manager - Amy Sandys. The promptness of her responses and information supplied helped my wife and I weather our move thorough difficult times.
James · 18 July 2023
Agent replied · 14 June 2024
Thanks James. Sales transactions seem to be taking longer and longer which is why we now have dedicated client relationship managers such as Amy on hand. Don't know what we'd do without her! Pleased it's all gone well and maybe we'll see you again in the future, however long that maybe. Keep well.
★★★★★ 5/5
TrustpilotFriendly and professional
Excellent experience in finding a new home with Seymours. Andzela was amazing throughout. Friendly and professional. Could not recommend her highly enough. Thank you :)
Mrs · 3 October 2021
Agent replied · 14 June 2024
That's great to hear Mrs Patel, thank you so much.
★★★★★ 5/5
TrustpilotSeymours has worked hard with grace and respect to sell our flat. We thank you!
Seymours have represented our flat extremely well, and have showed their tenacity in trying to sell it in the best way possible. They have communicated efficiently, and made the process, even though it was long, the best it could be.
Fern · 16 July 2024
Agent replied · 24 August 2024
Thank you for your feedback, Fern. I'm glad to hear that our team represented your flat well and communicated efficiently throughout the process. It's been a pleasure working with you, and you're always welcome to stop by and say hi.
★★★★★ 5/5
Trustpilot5 Times
We've used Seymours Horsell for 5 transactions now over several years; as well as all the searching in between. It always feels as though they actually enjoy their jobs and that shines through. They're passionate, knowledgeable and helpful. We wouldn't consider using anyone else - although hopefully we're done moving house now!
Nick · 13 November 2023
Agent replied · 14 June 2024
What lovely comments Nick. We really do enjoy the job but we also enjoy the Horsell neighborhood and all of its people, it feels like an extended family to us and we love to be a part of its success. With that said, we try to share in the property journey with everyone who lives here and we have the motto of "your property partner for life." Knowing that we've shared five of your journeys feels like our motto might come true! Keep well and thank you.
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience - avoid at all costs.
Rob · 10 September 2025
Agent replied · 23 September 2025
Rob, thank you for your review. We are truly sorry for the experience you’ve had. We can see that we let you down at several points, and we want to acknowledge that openly. The way your sale and potential purchase were handled lacked the clear communication, urgency, and care that you should have received.
As a rule our clients should always be prioritised, and in this instance that didn’t happen. The disappointment of not securing the home you expected understandably left a lasting impact, and we recognise that this is at the root of your frustration. The delay in removing your property and sales board only compounded matters, and for that we hold our hands up completely.
We’ve been helping people move in this area for over 30 years, and during that time we’ve always believed that our role goes far beyond just selling houses. We live and work in these neighbourhoods ourselves, and we feel a deep responsibility to the people who trust us. Being part of the fabric of the local community means being straight, being accountable, and putting people first. In your case, we fell short of that, and we are genuinely sorry.
Your feedback has already been shared across our team and will shape how we train and how we work moving forward. We don’t take lightly the impact our service has on people’s lives, and while we can’t change your experience, we can and will learn from it.
Our commitment is, and always has been, to champion the neighbourhoods we work in, to value every person we deal with, and to make moving home a positive journey. We haven’t achieved that here, and it’s a reminder that we must never take the trust of our clients for granted.
Once again Rob, we’re very sorry, and we’re grateful you’ve spoken so honestly.
★★★★★ 5/5
TrustpilotHonest advice and guidance around…
Honest advice and guidance around marketing the property. Always responsive and helpful if we had any questions. They were pivitol in ensuring the parties in/working for the chain were kept up to date and aligned. I would certainly use again and recommend to others.
The · 25 April 2024
Agent replied · 14 June 2024
Thanks for sharing your experience and for the recommendation. Its been a pleasure to work with you.
★★★★★ 5/5
TrustpilotCannot fault the service of Seymours…
Cannot fault the service of Seymours Estate agents in Staines. This was the first time I've rented and I was so nervous about the whole ordeal but I never needed to be, you supported me through every step. THANK YOU!
Miss · 1 July 2024
Agent replied · 24 August 2024
Thanks Kirsty, really appreciate the comments.
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents. Excellent knowledge of the market; good attention to detail; highly professional and well informed; always at the end of the phone or email, and deal with issues promptly and effectively. All the staff we have dealt with give one confidence, and are helpful and friendly through what can be a stressful experience.
David · 9 August 2023
Agent replied · 14 June 2024
Well that's more than just a review David. The team loved this when it was read out to them during the morning meeting. It's makes sharing the property journey with you worth while. Thanks again,
★★★★★ 5/5
TrustpilotExcellent service from Seymours…
Excellent service from Seymours from start to finish, everything arranged in house but the team from Solicitors to mortgage advisors who dealt with all my questions and queries promptly and efficiently, highly recommend them to anyone looking to buy or sell
Toby · 7 June 2024
Agent replied · 14 June 2024
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us from start to finish. Your recommendation means a lot to us.
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