Trusted Agent profile · Kirklees
★★★★★
326 reviews across 1 platform
8 Westgate, Huddersfield, HD1 1NN, Kirklees, HD1 1NN
William H Brown's office in Kirklees, at 8 Westgate, is rated 4.4 out of 5 across 326 reviews on 1 platform, including 326 Google reviews rated 4.4.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
5/5
GoogleI can't fault the team at William H Browns at all. They are so welcoming and friendly and really help first time buyers to understand the process. A special mention need to go to Lee P. He was always available to help and went above and beyond his job to support me. So thankful to the everyone there!
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleCompleted on our first home in May. The experience with the Solicitors was a little of putting & I had no faith in them. Both Charlotte & Shona were fab with keeping us updated, progression of the sale & any advise we needed. Would definitely recommend the team for buying or selling. Thanks guys.
5/5
GoogleMy experience with Anne helping myself and my partners find a mortgage was amazing. It took so much stress off me. She informs us of every step and made things very simple
Thank you Arik for your excellent 5* review! I'm thrilled to hear that Anne was able to make the mortgage process stress-free and straightforward for you and your partner. We truly appreciate your kind words. Best regards, Lucy, Customer Relations Team
1/5
GoogleDesperately looking for business
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have multiple properties with the Huddersfield office. Essentially, matching tenants to premium properties has always been the core of our success. We strongly value the professionalism and attention to detail from the ‘full service’ provided. For us, the saving of self management is not worth the risk. Thank you Amy & Beth for going the extra mile.PositiveProfessionalism, Value
5/5
GoogleAnne Luby has been fantastic in supporting me with my mortgage application. Very knowledgeable and customer focused, I have been hugely impressed with how simple, quick and stress free she has made this process. Would highly recommend.
1/5
GoogleOne of the worst unprofessional estate agents ever.. AVOID!!!! AVOID!!! AVOID!!! Will book you in for a viewing to sell a property. Will make you wait and never turn up. Dont have the decency to tell you not coming. When you ring them to find out whats going on they haven't got a clue. I Asked to speak to the manager and the staff call him or her a "it" you get the answer "its" not available. How rude and sad for the manager. Would not recommend to even call them...
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
1/5
Googlewe placed offer on a house that was accepted only to find out that another offer was taken which is fine, because you couldn't get hold of me via phone to tell me you went to the other offer without even sending a email. so then the same house came back on to the market and not one person as come back to us asking if we are still interested. sorry but that is very poor customer service - and I wonder if the seller knew how your dealing with the sale of there house?
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
5/5
GoogleAll the staff at WHB Huddersfield are always so friendly and nothing is ever too much trouble. They really do care about their clients and have been great on progressing matters on my case. I cannot recommend them enough - Thank you so much Shona and Team!
5/5
GoogleThe lettings team, Beth, Amy and Jess were an absolute dream to deal with. Genuinely lovely people - friendly, helpful, communicative and ever so patient with our millions of queries! Thank you for your help - you're all treasures and we appreciate it so much.PositiveResponsiveness, Professionalism
3/5
GoogleVery helpful staff but the mortgage advisor Chris was not helpful he left half way through our journey without telling us or giving us a handover very unprofessional
Hello, thank you for taking the time to provide feedback for our team. These reviews are essential for us to further improve our customer service and to ensure we provide the best possible work for every customer.
4/5
GoogleInitially, I was disappointed with the advertisement of our property and found it difficult to get through to WHB on the phone to get an update. I was also disappointed that we had to do the home viewings ourselves, being a first time seller I was confused what exactly we were paying 2K for. However, we have had a really long exchange process ( no fault of WHB) and Manveer has really been on it for us. I can imagine I’ve been a nightmare client ringing most days but over the last few weeks she’s gone above and beyond for me/us chasing the buyer/ solicitors. I’ve been really impressed with the way it’s been handled. Thank you!
1/5
GoogleI can see a few positive reviews about the sales team at William H Brown, but unfortunately our experience with the Lettings team has been nothing but stressful. We had a long application process due to needing a guarantor which was fine, but at each obstacle we faced throughout the application process, we couldn’t get hold of anyone from William H Brown - the only they contacted us, and promptly, was to take payment for the holding deposit, the deposit and the rent payment. I have sent them numerous emails and called them three times about issues with our property or the issues we had with our application, and to be able to speak to them we had to physically go into the office every week. We have four issues with our properties, one being that our front and back door locks don’t work, so when we leave the house, we have to leave all of our doors unlocked, our bathroom door doesn’t have a handle and our monitors haven’t been installed yet - despite the fact the landlord has paid for them two months ago. Our Lettings sign is still up after two months too. I’m living in a two bedroom property, paying £875.00 per month as well as the landlord who is paying William H Brown to maintain her property, and I have never received such poor customer service from a company who is quite happy to take your money in seconds. We will be looking for another house with another company despite our contract, £875.00 I’m not really sure what we’re paying for. As an estate agent myself, the communication and customer service from this company is the worst I’ve seen. We’ve been so patient for the last three months, and they still choose to ignore us.
5/5
GoogleI have recently offer accepted of my house and i have very short time to sort out my mortgage , and the senior mortgage consultant Anne Luby get me very good mortgage offer with the best market rate , she is very professional , quick , efficient , as a first time buyer she guide me really well throughout the process of mortgage application , she always response to my any query during this whole process very quickly . Definitely recommended specially Anne Luby.
5/5
GoogleI’ve recently used Anne Luby as mortgage advisor and she’s been great finding a good rate and explaining everything and making sure I understand how the process works. Thank you
Many thanks for your marvellous 5* review George. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe bought our house through WH Brown, great service throughout. Special thanks to Manveer Kang on guiding us through the process.
4/5
GoogleWe are so far pleased with the service WHBrowns have given us. Joanne has been brilliant getting our property on line. Now we need a quick sale please
1/5
GoogleWorst experience for renting ever . I rented flat through them.It was unlivable despite their promise to get it clean before I move in. They deny their responsibility and put it on the landlord . Landlord did the same and put responsibility on them . Horrible experience I wish no one pass through such situation.
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
1/5
GoogleHad a viewing but estate agent did not turn up. Did not get phone call to explain why!
Hello Bal, I'm truly sorry to hear about your experience with the missed viewing and lack of communication. This is not the level of service we strive to provide. Please reach out to us at complianceresidential@sequencehome.co.uk so we can address this issue directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe Team at William H Brown were superb and handled the rental of my property extremely efficiently and effectively. They found a tenant that suited my requirements, went beyond the call of duty and I could not have been more impressed. Many thanks to Beth and her team in Huddersfield. Highly recommend using this Estate Agent.
5/5
GoogleVery impressed by the level of service from Louie. Professional and friendly, couldn't of asked for better service as a first time buyer! Highly recommend 👌 …
Many thanks Ryan for taking the time to leave us your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnne helped us find the right mortgage for our house move. She was incredibly responsive and proactive, highly recommend!
Thank you for taking the time to leave us your 5* review and recommendation Liam! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a trouble free experience selling my late mothers house with the Huddersfield branch of William H Brown. special thanks to Elizabeth Hirst for making the process easy with great communication and a very friendly professional manner, also thanks to all the staff who kept me informed along the way
5/5
GoogleRecently dealt with Shona and Ash , could not have asked for a better service from both. Thankyou for all your help.
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