Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
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5/5
GoogleMy experience with the lettings team at the Huddersfield branch has been absolutely outstanding. From my initial enquiry about a property right through to receiving the keys, Jessica halliday have demonstrated exceptional professionalism and efficiency, truly reflecting the values that William H Brown will undoubtedly pride themselves on.
Charlotte Β· 10 February 2026
Agent replied Β· 17 April 2026
Thank you for taking the time to share your positive experience with our lettings team at the Huddersfield branch. We are thrilled to hear that Jessica Halliday provided outstanding professionalism and efficiency throughout your entire journey with us. We strive to provide exceptional service and are proud to have reflected our company values. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery helpful and the ball⦠made a stressful situation a lot easier. Thank you very much.
David Β· 10 September 2026
Agent replied Β· 10 October 2026
"We're thrilled that our team was able to make your experience stress-free! Thank you for choosing our business. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleCouldnβt recommend Lee enough, being first time buyers and not having a clue about anything to do with mortgages or the process Lee helped us take that first step. He guided us through the whole process effortlessly and has made this experience less daunting and enjoyable. Thanks Lee for all your help! Highly recommend!!!!!
Joe and Emily
Emily Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleOur service with William H Brown has been fantastic, Anne Luby has made this process for us absolutely fantastic. Anne has been so brilliant at responding to our many emails and questions and has made this process so much calmer for us. We will definitely be recommending her to family and friends.
Amara Β· 27 January 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI had a meeting with mortgage advisor Jake Brook and he was exceptionally knowledgable, informative and friendly. As a first time buyer the whole process is daunting but he made me feel completely as ease, I would recommend him to anyone!
Steph Β· 17 February 2026
Agent replied Β· 17 April 2026
Thank you so much for sharing your experience with Jake, we are thrilled to hear that he provided exceptional service and made the home buying process less daunting for you. We will be sure to pass along your kind words to him. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery helpful with the completions of paperless application and with Keysafe.
Jon Β· 10 September 2026
Agent replied Β· 10 October 2026
Thank you for your wonderful 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHad mortgage advice from Jake Brook at the huddersfield branch. He is very friendly and approachable and made the whole process of buying my first home easy and stress free! Definitely recommend his service
Heidi Β· 17 March 2026
Agent replied Β· 17 April 2026
Thank you for sharing your positive experience with Jake at our Huddersfield branch! It's great to hear that he made your home buying process stress free. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleDO NOT WASTE YOUR TIME.
The estate agents do not turn up per the arranged time to viewings to show the property. This has now happened on 2 occasions. They also do not call you to make you aware that they will not attending. Avoid at all costs.
Please don't bother responding to the review as you couldn't even be bothered to call back after 2 calls.
Update:
It is quite disappointing that, despite my explicit request for you not to provide a response, you chose to fabricate a fictional narrative instead. Such behavior is regrettable and reflects poorly on your organisation.
Banda Β· 26 October 2024
Agent replied Β· 9 November 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at complianceresidential@sequencehome.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
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5/5
GoogleConnor and the team in the lettings department are fantastic. I used them recently to let out a property of mine and the service was great The communication and the speed in which they found a tenant was unbelievable. Looking forward with working with them again.
Lola Β· 17 June 2025
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5/5
GoogleExcellent service from the estate agents staff to our mortgage advisor Louie. Louie really helped us understand all the information, is very professional and nothing was ever too much for him. Highly recommend!!
Charlotte Β· 17 March 2026
Agent replied Β· 17 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI dealt with Louie from the Huddersfield branch and he was brilliant always on hand to answer any questions I had and was always in touch keeping me updated with everything, I would definitely recommend π β¦
Ben Β· 25 July 2024
Agent replied Β· 23 October 2024
Many thanks for the great recommendation, 5* review and your kind words Ben. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe personally worked with Anne Luby for the advice with our mortgage and she was incredibly helpful and patient each step of the way with us, with knowledgeable recommendations to helps us get the best outcome on our mortgage. Highly recommended.
Melody Β· 26 April 2024
Agent replied Β· 23 October 2024
Thank you Melody Love for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbove and beyond is what you get with William H Brown, Huddersfield.
Following a last minute fall through of a property, Jess and Bethany were on the ball able to find a very much suitable property on short notice and have everything completed on the original schedule.
Communication was excellent from the whole team, on hand all the way up to the completion, key exchange and to make sure things were settling in well.
William H Brown has certainly gained it's plaudits from ourselves and I strongly recommend using them in your property endeavours!
Nath Β· 24 October 2023
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5/5
GoogleI couldnt have asked for a better mortgage consultant, Anne Luby was absolutely fantastic throughout the whole process and regularly checked in to make sure that progress was still being made. She was always available if I had any questions or concerns and made sure that i was happy with everything which made the process of purchasing my first home completely stress free. Overall, I would definitely recommend William H Brown eveyone is extremely friendly and always happy to help.
Charlene Β· 24 October 2023
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5/5
GoogleI canβt thank Anne enough for the support she has given me throughout the whole process. From the moment I went to meet with Anne, she was so welcoming, friendly and professional and enabled me to understand the whole process. There is no doubt when I say that I wouldnβt have been able to buy my first home without Anneβs help.
Anne was genuinely happy for us when the sale recently went through and checked in with me to offer her support along the way. Anneβs an asset to William H Brown and I will definitely be back to use her services in the future! Thank you again Anne :-)
Ruby Β· 24 October 2023
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1/5
GoogleMy daughter booked a viewing to see a house - I booked off work to attend with her and no one turned up to do the show around. She complained to William H Brown - they blamed the vendor but booked her in again. 2nd time, again no one turned up. She complained again, this time in tears and they promised they would turn up instead of the vendor to do the showing if she booked again, so we both booked an hour off work to do a daytime viewing (3rd time) and again no one turned up despite the appointment being confirmed the day before. We will never ever buy or sell if William H Brown are involved. Worse than bad service. Donβt even deserve 1 star. Itβs hard enough for our young people to get on the housing ladder without this kind of shabby disgusting and disrespectful treatment.
Katrina Β· 24 August 2024
Agent replied Β· 23 October 2024
Hello Katrina, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleJessica Halliday , such a Professional and fantastic lady. We needed accommodation and she was swift to give us options that were on point and suit our needs. The service that she gave was ubiquitous. Very patient and efficient. The best at William H Brown , Huddersfield.
Evans Β· 8 October 2025
Agent replied Β· 22 October 2025
Thank you so much for your kind words, Jessica! We are thrilled to hear that you had such a positive experience with our team at William H Brown. Our goal is always to provide excellent service and we are glad we could meet your accommodation needs efficiently. Kind regards, Lucy, Customer Feedback and Support Team.
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1/5
GoogleHas anyone else had trouble getting a response from this estate agent? Iβve tried multiple times to reach their team by email, spoken to the receptionist, and even left a voicemail. Today, July 11th at 10:44 AM, I called and someone picked up but immediately hung up on me. When I called again, it went straight to voicemail. I hope management sees this review because Iβm just trying to buy a house and am puzzled by their behavior. Donβt really want to name the individuals who I have been liaising with but I hope they have the courtesy to reply back. Thank you
Yunus Β· 25 July 2024
Agent replied Β· 23 October 2024
Hi Yunus,
We apologise for the inconvenience you've experienced. Your feedback is important to us, and we would like to address your concerns promptly. Please contact us at complianceresidential@sequencehome.co.uk so we can assist you further.
Kind regards, Lucy, Customer Relations.
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5/5
GoogleIf you want 1st class service this is the place to go, from start to finish from selling my house, it only took 4 months.
Astounding communication throughout the process, if I needed any clarifications on the process I would pop in and get my answers in a professional way, I could trust them whole heartedly 100% what I had been told, it did not feel like a business it felt more like a family because of the way you are treated.
The whole team are there for you, would highly recommend.
Ian Β· 25 July 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Ian. Kind regards Lucy, Customer Relations.
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5/5
GoogleWe used Anne from Sequence as our Mortgage Broker. She was fantastic and knowledgeable, and very proactive, providing an excellent service and working late to secure us the best mortgage deal and the insurance that was suitable for us.
Thank you
Nathan & Megan
Nathan Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI canβt speak highly enough of Anne Luby, the mortgage advisor at Willian H Brown. After my longstanding advisor advised me that I wouldnβt be able to secure a mortgage on the property Iβd fallen I love with near Huddersfield, on which Iβd had my offer accepted, I was understandably devastated. Shona, the branch manager put me in contact with Anne at the Huddersfield office and she reassured me immediately that she would do her best to help. From that initial phone call when she hand-held me through my options I was more than happy to instruct her to act for me. Within a couple of days sheβd presented me with a handful of mortgage providers and talked me through the pros and cons of each, giving me advice in a simple and easily understandable way, after which I chose the best lender to suit my needs and budget. And within two weeks sheβd secured me a mortgage with them. Amazing service, conducted by Anne in a professional and personable manner. I wouldnβt hesitate to recommend her.
Jayne Β· 25 June 2024
Agent replied Β· 23 October 2024
Dear Jayne, thank you for sharing your wonderful experience with Anne Luby, our mortgage advisor at William H Brown Huddersfield. We are thrilled to hear that Anne was able to provide you with such exceptional service and support during your mortgage process. We appreciate your recommendation and are delighted to have been able to assist you in securing a mortgage for the property you fell in love with. Thank you for choosing William H Brown Estate Agents.
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5/5
GoogleAnne is a super supportive lady. She guides and navigate so well that whole mortgage process looks smooth and piece of cake. I highly recommend Anne to visa holders looking to get mortgage.
Nawal Β· 26 May 2024
Agent replied Β· 23 October 2024
Thank you for leaving us your superb 5* review and recommendation Nawal Zarish. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAnne was amazing and super helpful throughout the entire process.
She worked tirelessly to save me money on my mortgage and it was a pleasure to deal with her at every step.
Couldn't recommend her highly enough!
Scott Β· 26 February 2024
Agent replied Β· 23 October 2024
Thank you Scott for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCannot thank Anne enough for finding me a good mortgage deal. She found me some amazing deals despite the economic climate and was always available to provide advice whether it was about my mortgage or about moving in general. Thank you, Anne!
Liam Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.