Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotResponse
The delay was extremely frustrating but your staff are not proactive and did not on many occasions call us back. We only got to know by accident that they’d lost their buyer. James did say they only needed a small mortgage. We weren’t given a brochure of our property and when asked I got a few pages not even paper clipped together. The word on the street whenever it’s been mentioned is that your customers are a hindrance and your staff are not very goodThere were many other things that occurred and the solicitors you recommended for our buyers are inefficient and lazy. If I could do anything about the house buying process I would ensure that the fees charged for your service are substantially reduced as you don’t provide value for money. I’ve worked with excellent negotiators over the years so I know what I expected and didn’t receive. You Leanne are very good at your job but let down by your office.
Denise · 22 November 2023
Agent replied · 22 October 2024
Hi Mrs Wood, we are sorry that you have felt the need to leave us a 2 star review following the recent sale of your property. I know the process took longer than expected and although we spent many hours chasing solicitors, the delays were unfortunately out of our control. We are very proud of the positive reviews that we have received over the years, with this being the first low review we have had, so we are really disappointed that the solicitors process has impacted negatively on your experience with us. We do hope that your new home is ready quickly for you and wish you all the best with the move. Kind regards, Leanne Randall, Branch Manager, Ryder & Dutton - Colne Valley
★★★★★ 4/5
TrustpilotVery helpful
Very helpful, at the beginning and end of sale. My boiler broke down prior to moving in on removal day in my new home. Emmy went above and beyond to support. A little quiet mid sale and didn’t always return calls at this point. But the support at the end was amazing.
Karen · 19 July 2024
★★★★★ 5/5
TrustpilotProfessional, Friendly, Efficient
R&D provided a professional, friendly, comprehensive service under pretty difficult circumstances!!!Every member of staff was pleasant and always called back when they said they would during the process.In final completion phase Jenny Boyle, the Move Manager, provided great support for which we are very grateful. Her regular updates and discussions with the solicitors definitely kept this difficult process on track. We wouldn’t hesitate to use R&D again - hopefully under easier circumstances!
Mr · 7 May 2024
Agent replied · 22 October 2024
Really appreciate the review, Neil. All the best to you and the family!
★★★★★ 5/5
TrustpilotVery professional
Very professional from valuation to completion. All the staff I have dealt with have been very friendly and easy to talk to, they kept me informed at each stage of the process. I would highly recommend this Estate Agency.
Ian · 23 May 2026
★★★★★ 5/5
TrustpilotCatherine was fantastic
Catherine was fantastic, always letting me know what was happening - tenacious in her pursuit of trying to finalise the transaction. I couldn't ask for any better support and communication throughout, thanks so much for your help!
Andrew · 7 July 2023
Agent replied · 22 October 2024
You are so welcome, we wish you all the best! Take good care
★★★★★ 5/5
TrustpilotAmy Heaton was very helpful and always…
Amy Heaton was very helpful and always at hand for any questions we had and for advise. Made the process of buying our first house very smooth and less stressful
Charlotte · 29 December 2023
Agent replied · 22 October 2024
Thank you for the 5* star review Charlotte, hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotA very good experience on the whole
A very good experience on the whole. The first viewing was a bit of rash. After that things were smooth. Jenny was particularly great, professional, considerate and empathetic. She is an asset for the company.
Hassan · 23 March 2025
★★★★★ 5/5
TrustpilotGood customer service and staff always…
Good customer service and staff always ready to help.Fat big thanks to Geraldine Marsden for the support throughout the purchase.
BEULAH · 11 July 2024
Agent replied · 22 October 2024
Thank you so much for the review!- Geraldine & the Chadderton team
★★★★★ 5/5
TrustpilotMatt was very supportive throughout the…
Matt was very supportive throughout the whole process. He was very approachable and always resolved any issues. Thank you for all your help.
Sue · 17 May 2024
Agent replied · 22 October 2024
Thank-you for your review I'll be sure to let Matt know! 😊 - Team Rawtenstall
★★★★★ 5/5
TrustpilotVery Helpful
First time letting a property and everyone was really helpful especially Amanda and Gemma. Quick to reply to any questions and always really polite.
Sarah · 26 April 2024
Agent replied · 22 October 2024
Thanks for your 5 Star review for Amanda & Gemma. Gareth HuntHead Of Lettings
★★★★★ 5/5
TrustpilotAmanda was amazing from start to finish…
Amanda was amazing from start to finish thankyou so much for all your help
Jo · 15 October 2024
Agent replied · 22 October 2024
We're so glad to hear that you had a positive experience. We appreciate your kind words about Amanda and her dedication to providing excellent service.Gareth HuntHead Of Lettings
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Advertised a property in December and the sellers didn’t find their onward purchase until September. This has dragged on for far too long. And on the day of completion DIDNT communicate with the sellers to ensure they were out of the property by the time of completion. This meant we could not move into our property until almost 4 hours after completion due to the sellers still moving out. The people in the office seemed to think it was amusing when I continued to call them to find out when we could come and collect the keys to OUR house. DO NOT BUY FROM THIS AGENCY. AWFUL SERVICE TO BUYERS.
Mrs · 2 November 2023
Agent replied · 22 October 2024
I am very sorry to read your review. The delay with your sellers finding a property to purchase, and the delay with you receiving your keys on the day of completion, were both entirely out of our control, but I can completely understand your frustrations.I understand our Branch Manager has been in contact with you to discuss your experience, but if you would like to discuss further please do not hesitate to contact me at jake.rowson@ryderdutton.co.ukKind regards,Jake RowsonSales Director
★★★★★ 5/5
TrustpilotCATHRINE SALISBURY heywood branch
CATHRINE SALISBURY heywood branch , cannot praise cathrine enough , wasnt even our estate agent but our venders , still helped us massively with the correct advice , went well above the call of duty , would deffinately reccomend this lady , so proffessional but with a very caring touch, you felt like a person, massive massive thanks cathrine , kind regards , john , liz
John · 6 August 2024
Agent replied · 22 October 2024
Awe thank you both!! Such a lovely review and very unexpected! I'm so glad you have both been happy with my efforts. Will do all I can to get this completed by Friday for you!! Speak again soon! :)
★★★★★ 5/5
GoogleI recently sold one of my properties through Martin Thornton Estate Agents... I have to say it was a pleasure dealing with the family business, and the owner Sam was very professional, down-to-earth and extremely knowledgeable.
A big thank you and keep up the great work!!
MM
Mark · 23 September 2024
★★★★★ 5/5
TrustpilotGreat communication
Great communication, and have partners to help in whole way to buy. Amy was fast in responses and help me with everything what don't understand.
Aleksandrs · 28 March 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review! Delighted to hear you were happy with our sales negotiator Amy 😊
★★★★★ 5/5
Google**Edit** after reviewing the comment below and checking my emails it turns out that I indeed left a review on the wrong realtor's page, I would like to publicly apologize to Martin Thornton Estate Agents for my error, I have since posted the review to the correct Agent's page who indeed has a very similar name, I have also changed this review to a 5 star rating based on the experience I had with this company during our appointment, I will leave my original review as a reference to my error. Again sincerely apologize to this Agency.
*Original Post*
Disappointed in this agency and its service. We arranged an appointment to view a property at Lindley park and when I met with the young man (Zac) he was very warm and polite , he made insinuating remarks about our home of origin but otherwise very friendly, when I asked for an application for the property on the phone with the office they confirmed details but never emailed me, called a second time and a completely different person said they already had submitted application for the property but would mention my name, this very informal approach was incredibly unprofessional, "mentioning my name " and not knowing who I was reeked of a dismissive attitude that pointed towards incompetence. Incredibly unfortunate.
Bashaar · 24 October 2023
Agent replied · 23 October 2024
Good afternoon Mr Tarabay,
I just wanted to make sure this was definitely intended for us... I'm afraid we do not have a property at Lindley Park for let and we do not have a gentleman working for us called Zac.
According to our system the only property you have ever viewed with us was Woodlea Avenue in Reinwood back in May 2023 and that will have been with a gentleman called Stephen.
There is another company with a very similar name to us and we are often mistaken with them - I just wanted to make sure this was not a mistake as we are a small family run business and take our reviews very seriously as we always strive to provide the best service we possibly can!
Please do not hesitate to contact the office 01484 508 000 should you wish to discuss the above in further detail and I look forward to hearing from you.
★★★★★ 5/5
TrustpilotThey kept me informed after some delays…
They kept me informed after some delays and were really helpful during a stressful time.
Rachel · 14 March 2026
Agent replied · 20 March 2026
We appreciate you sharing your experience and are glad we could help during that difficult time. Thank you!
★★★★★ 5/5
TrustpilotGabrielle helped me get this property…
Gabrielle helped me get this property ready to let out she's great efficient and helpful thanks Ron
Mr · 20 August 2024
Agent replied · 22 October 2024
Thanks for your 5 star review of the service that Gabrielle has provided for you and we look forward to working with you.Gareth HuntHead Of Lettings
★★★★★ 5/5
TrustpilotJust completed our purchase and…
Just completed our purchase and Geraldine Marsden was absolutely great and very professional many thanks
Kaisar · 22 October 2025
★★★★★ 5/5
TrustpilotGeraldine was extremely helpful…
Geraldine was extremely helpful throughout. Reassuring in times of stress and gave excellent advice whilst negotiating the trials and tribulations of house selling ! Thanks Geraldine
Claire · 29 February 2024
Agent replied · 22 October 2024
Hi Claire, thank you for your review. I will make sure your comments are passed to Geraldine, she will be delighted! All the best, Alex & the Ryder & Dutton team.
★★★★★ 5/5
TrustpilotGemma Horn and Moira Cording made…
Gemma Horn and Moira Cording made moving a easy and simple process thank you both very much.
Ashley · 15 August 2024
Agent replied · 22 October 2024
Thank you for your 5 star Review Ashley, very much appreciated. I'm glad that we were able to make the process smooth for you. Enjoy your new home.Many ThanksGemma and Moira
★★★★★ 5/5
TrustpilotWe sold our house with ryder and…
We sold our house with ryder and dutton, Carmel Eveleigh was out case worker she was amazing, kept us up to date all the way through the process was always there if any issues and fantastic customer service, would highly recommend carmel and her team to friends and family.
Jemma · 15 August 2024
★★★★★ 5/5
TrustpilotGreat Service
Jade, Michaela and Oliver were excellent throughout the whole process on both the sale and purchase.
JG · 30 August 2024
Agent replied · 22 October 2024
We are thrilled to hear about your positive experience with Jade, Michaela, and Oliver. Their dedication to providing exceptional service is truly appreciated. Thank you for taking the time to share your feedback.
★★★★★ 4/5
GoogleI have just completed an extremely protracted sale. Everyone at Martin Thornton has been so helpful especially Sam and towards the end of the sale Bailie, both excellent. This has been my first sale in the area and were I selling another in Huddersfield I wouldn’t hesitate to use them.
The · 25 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
