Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNever Use KFH
You have to be very careful with this agency (KFH) especially when it comes to the holding deposit. They have confirmed to me a couple of weeks ago that they secured a tenant and they wanted me to take the property off the market. I have contacted all agents who were marketing the property. 3 days later they sent me a regret note to inform me that the potential tenant changed her mind and she does not want to consider the property anymore. When I questioned them about the holding deposit, they confirmed that 100% of it will go straight to the account of Kinleigh Folkard & Hayward as they have spent some time preparing the paperwork, and landlords are not eligible to get anything as they have lost nothing. I truly believe that the policy of KFH is totally corrupted as holding deposit should be shared between both parties - landlord & agent. In my case, by the time I had the offer from KFH another agent secured a tenant, but turned down the other due to Kinleigh Folkard & Hayward's offer which came first. In the end, I lost both tenants and the property is now available. I will never ever use Kinleigh Folkard & Hayward and would not recommend them to anyone.
Report · 1 April 2023
★★★★★ 1/5
TrustpilotDisappointing Experience; Can’t be trusted.
We trusted this lettings agency to provide our family with a safe and comfortable home. Still, we had a terrible experience: we’ve been dealing with carelessness, three months of unaddressed issues, the house with preexisting problems and nothing but broken promises and ongoing breach of the contract. To make matters worse, we moved into our new house to find that the heating wasn’t working during the Christmas period, with no care or concern from our lettings agency. Don’t let this happen to you - stay cautious and research before signing any contracts.
Roman · 30 March 2023
★★★★★ 3/5
TrustpilotGood catchment and largerenting Ashbourne branding that…
Good catchment and large branding that brings a variety of clients but that’s about it. Too many young uncommitted people with not much life experience or sense of duty other than what they have been told to do. Would probably look for a smaller agency next time that focuses on the logistics and customer care rather than a wham bam thank you mam type of approach
Petros · 19 March 2024
★★★★★ 4/5
TrustpilotIvan and the team were polite and…
Ivan and the team were polite and professional in supporting a quick turnaround on a rental property. I was guided through the unfamiliar process and they were very helpful. Thank you.
Lilly · 25 April 2023
★★★★★ 5/5
TrustpilotExcellent service
I have just renewed the tenancy contract with the tenant that KFH found for my flat last year. In fact I have stayed with KFH for a few years because of the service they have offered me. Throughout this period they have been very professional sending me info on the latest official requirements & reminders. I recommend them highly.
Mariam · 26 July 2024
★★★★★ 5/5
GoogleEverything went very well with KFH; professional service
Amir · 14 September 2024
★★★★★ 5/5
TrustpilotGreat communication and responsiveness
Great communication and responsiveness. Process was well managed end-to-end. Fully recommend working with KFH.
Mario · 1 June 2024
★★★★★ 5/5
TrustpilotAmy waller at KFH really goes above and…
Amy waller at KFH really goes above and beyond. She has been so helpful from the start of looking to rent a property and continues to call and update you throughout. It wasn’t straight forward for us with the first property we found ( nothing to do with Amy’s or our part) but she found us another property in no time and is always polite and understanding as moving is stressful. She is a very hardworking and lovely girl.
Heidi · 22 April 2023
★★★★★ 5/5
TrustpilotMyles was absolutely amazing
Myles was absolutely amazing, he had all the answer for my questions I was very impressed.
Calixte · 22 April 2024
★★★★★ 5/5
TrustpilotCharlotte Christie is a very capable…
Charlotte Christie is a very capable agent who helped us greatly with the navigation process of buying our first home
Patrick · 31 January 2024
★★★★★ 4/5
TrustpilotGreat communication, check fees
KFH we’re easy to get hold of and were great at communication throughout the transaction. The agent was really helpful acting as the liaison between the different parties and helped make it a smooth process. I didn’t quite get the price that was first suggested at the valuation, so felt like I ended up paying more in fees as they gave me a fixed rate rather than a % fee of the sale price. Something to consider at the outset.
Jeremy · 18 March 2023
★★★★★ 5/5
TrustpilotProfessional and great team work
We found that all at the Dulwich office dealt with us in a professional way . They showed potential buyers around our property after spending alot of time with us to get to know us and the property . We were provided with feedback after all viewings . They gave us an excellent service would highly recommend .
P.Kroustis · 9 August 2024
★★★★★ 5/5
GoogleLinnea has been very helpful in my search for a rental property, thank you!
Hannah · 28 May 2024
★★★★★ 4/5
TrustpilotSarah and the team in Brook Green
Sarah and the team in Brook Green, including Rob and Francesca worked hard to achieve the sale of my flat in Olympia/West Kensington. Thanks!
Mrs · 24 October 2023
★★★★★ 5/5
GoogleI am really happy with the help provided by KFH. Dimitri and his team were superb in their services to help me find the right place for me. The process to get me a flat ran smoothly and now I am happily settling down in my new room. I would highly recommend their services.
Frank · 27 October 2017
★★★★★ 5/5
TrustpilotExcellent
Sophie was very helpful and professional. Overall an excellent service.
Imran · 5 August 2024
★★★★★ 5/5
TrustpilotStress free sale available …
Just wanted to say that if you are lucky enough to have Mihai Stanciu looking after your sale or purchase then you will be in safe hands. From the start he managed the whole process professionally and enthusiastically and kept us updated every step of the way. He was conscientious reliable and trustworthy and made the whole experience less fretful than we had expected. We would definitely recommend KFH as your home move expert based on the excellent service we received from Mihai. SH & KMW
KMW · 8 March 2023
★★★★★ 5/5
TrustpilotTheir putney team headed by Rohan is…
Their putney team headed by Rohan is very active who started giving me offers for my property in few hours of coming in market.
Mian · 21 October 2023
★★★★★ 5/5
TrustpilotI have received excellent service
I have received excellent service, everything with great detail, speed and facilities so that I had everything at hand. Thank you Very much Ottavia
Loara · 20 October 2023
★★★★★ 5/5
TrustpilotChiswick branch is amazing
Chiswick branch is amazing, Craig was so helpful.
Ali · 5 September 2024
★★★★★ 5/5
TrustpilotSawan was knowledgeable and helpful and…
Sawan was knowledgeable and helpful and helped us organise our mortgage for our house purchase. Would recommend to others and would definitely use again in the future.
Pat · 1 August 2023
★★★★★ 1/5
TrustpilotTerrible Terrible experience as a…
Terrible Terrible experience as a responsible Landlord.Payments are made late, they hold on to rent for 5 days once received from the Tenants before paying to the Landlord.Incompetent Lazy service with an attitude of once your signed up we don't care. A whole team of people not willing to provide any resemblance of a service on the lettings side. Over 3k charged in lettings fee whilst providing a minimal responsive efficient service.The option of providing no stars is not provided.
Tayo · 3 March 2023
★★★★★ 5/5
TrustpilotVery easy & almost enjoyable lettings process!
Rukshana was nothing short of amazing in her support in our letting process. From the initial viewing to my infinite follow-up emails, she was informative and prompt. Thank you!
Archie · 31 May 2023
★★★★★ 5/5
TrustpilotJosh Collins was brilliant
Josh Collins was brilliant, supporting us through the sale and speeding up the process where required, would definitely recommend!
Olivia · 6 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
