Kinleigh Folkard & Hayward Kingston Sales reviews

★★★★★ 5/5

Trustpilot

Amazing experience

I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!

Andreia · 28 August 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

Dan · 29 April 2026

★★★★★ 5/5

Trustpilot

We cannot thank Ivan Marla at E Dulwich…

We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)

Rahul · 27 April 2026

★★★★★ 5/5

Google

I have only gratitude and admiration for how Matilda Murray and the Kinleigh,Folkard& Hayward, (KFH Kingston branch ) excellent team helped me complete the process of viewing flats with a generous amount of time ,being helpful with all my questions and being patient whilst I completed my offer and supplied references. I do find it tricky to do everything on my phone but Matilda kindly helped me when I got a bit confused and she made the whole experience of finding a flat to rent in Kingston a good one and a good memory too. After my successful tenancy agreement was signed and completed, Matilda has been very helpful and quick to let me know about my move in details and has explained everything clearly. Matilda is an expert at her job and very reassuring which does help with the stress when relocating. I am thankful to Matilda and the KFH ( Kingston branch) for making my relocation from Inverness a reality.Very Happy.

John · 15 April 2026

★★★★★ 1/5

Trustpilot

Letted a flat through KFH west london

Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.

A · 12 April 2026

★★★★★ 5/5

Google

I had a really hard time finding a home and met several agents, but Ms. Linnea was by far the fastest to respond and always understood the situation clearly, offering practical solutions. She is always kind, proactive, and solves problems quickly. I can honestly say she is one of the best agents in Kingston. Thanks to her, I found a great home and continued to receive lots of support even after the contract. If you’re looking for a capable agent, contacting her is the solution.

Katie · 16 March 2026

★★★★★ 5/5

Trustpilot

Nick Di Palma is a huge asset to KFH

Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.

Trish · 22 May 2026

★★★★★ 5/5

Trustpilot

Holly and Caroline are the reason I stayed with KFH

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

Iris · 14 August 2026

★★★★★ 5/5

Trustpilot

Smooth process.

Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.

Thomas · 18 May 2026

★★★★★ 1/5

Trustpilot

This was my first time dealing with KHF…

This was my first time dealing with KHF and it was the worst experience ever. Abbie Rogers was extremely unprofessional and rude. You can tell when someone is experienced in their job and when they are young. We kept stressing to her we need an update on whats going on with the tenenacy agreement as we needed to vacate the existing flat too (bearing in mind we had given the holding deposit more than a month before out move in date and also accepted the offer- and we had 2 young children) she was very dismissive and rude kept saying stop emailing and that she will update when there is one.

S.C · 8 June 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 5/5

Trustpilot

Anita and Terence were excellent in…

Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed.

Clive · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was quick to update us on…

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

Bovril · 6 June 2026

★★★★★ 5/5

Trustpilot

Excellent property management

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Marina · 2 April 2026

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026

★★★★★ 5/5

Google

My experience of selling with KFH Kingston has been excellent. Toby in particular was absolutely brilliant to work with - negotiating a good price and always doing anything he could to oil the wheels and make things easier for me as a seller. Thank you, Toby!

A · 16 February 2026

★★★★★ 5/5

Trustpilot

PM Andree is great

My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed.

D · 7 September 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Shelby Lizzul-Nicolini

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

James · 15 August 2026

★★★★★ 5/5

Trustpilot

Ajay -Top Notch

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

Zulqarnain · 18 December 2025

★★★★★ 5/5

Google

I’ve only just begun my search but I am really grateful for all the help from Dylan in the Lettings team! He keeps me up to date with relevant properties and is always so positive and friendly! Thank you Dylan :)

Sophie · 16 February 2026

★★★★★ 5/5

Trustpilot

I cannot thank KFH Bromley enough

I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!

Peter · 12 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service by Andree

My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years.

Paul · 6 May 2026

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended .

Sergio.chiavarini · 21 September 2026