Trusted Agent profile · Kingston upon Thames
★★★★★
1,877 reviews across 3 platforms
55-59 Fife Road, Kingston upon Thames, London, KT1 1SF, KT1 1SF
Kinleigh Folkard & Hayward's office in Kingston upon Thames, at 55-59 Fife Road, is rated 4.5 out of 5 across 1,877 reviews on three platforms, including 277 Google reviews rated 4.8.
277
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,599
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.
5/5
GoogleMy experience of selling with KFH Kingston has been excellent. Toby in particular was absolutely brilliant to work with - negotiating a good price and always doing anything he could to oil the wheels and make things easier for me as a seller. Thank you, Toby!
Thank you for taking the time to give Toby such high praise. He's an exceptional agent and a lovely chap too which always helps! All the best for pasture new and thank you again for trusting KFH to sell your home
1/5
TrustpilotI rented a flat through KFH for two…
I rented a flat through KFH for two years All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time. Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them. The worst renting agency in my opinion. Beware
Thank you for sharing your experience with us. We sincerely apologise for the delays in addressing your requests and understand your frustration. As you are aware, your landlord employs a separate company to manage repairs within your property. That being said, your feedback is still valuable and will be shared with your landlord. Please feel free to reach out to discuss your concerns further as we are committed to being supportive and client-focused.
5/5
TrustpilotExcellent property manager - Shelby Lizzul-Nicolini
We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.
Thank you, James, for your wonderful feedback. We are thrilled to hear about the professionalism and communication skills displayed by our new team member. It’s rewarding to know her approach to mediation is appreciated and recognised. We are committed to delivering reliable and supportive service to all our clients.
5/5
TrustpilotI found KFH to be extremely…
I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked. Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process. Would highly recommend KFH as an agent.
5/5
TrustpilotAjay -Top Notch
I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!
5/5
GoogleI’ve only just begun my search but I am really grateful for all the help from Dylan in the Lettings team! He keeps me up to date with relevant properties and is always so positive and friendly! Thank you Dylan :)
Hi Sophie, thank you for taking the time to leave us a review and for specifically mentioning our wonderful Dylan! If we can be of any further assistance, please do get in touch!
5/5
TrustpilotI cannot thank KFH Bromley enough
I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!
5/5
TrustpilotExcellent Service by Andree
My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years.
Thank you for sharing your wonderful experience, Paul. We are delighted to hear that Andree has consistently provided you with excellent support. Our team is committed to delivering quality service and achieving truly successful outcomes for our clients.
2/5
TrustpilotIt was a nightmare experience with KFH…
It was a nightmare experience with KFH as a landlord after my property was transferred from the "Let Only" service to their full management service. Whenever a tenant reported an issue, KFH would send a contractor, and invoices would be raised even when little or no work appeared to have been completed. Some of the invoices sent to me provided no clear indication of what work had actually been carried out.
Thank you for sharing your experience with us. We sincerely apologise for the frustration and stress you faced while managing your property. It is clear that the service you received fell short of our standards for reliability and quality. We understand how vital effective communication and proper issue handling are, and we would appreciate the opportunity to discuss this further with you. We believe in the need for honest conversation both around our success and our failures, of which we can continue to learn from them both. If you would like to provide this feedback, please call Amber Bowers on 020 3542 0144.
5/5
GoogleMatilda went above and beyond to help me secure my rental. She was super responsive, friendly, answered all of our questions and concerns, and helped facilitate conversations with the landlord. I can’t thank her enough!
Hi Shan, Thank you for the fabulous review and for the special shoutout to our wonderful Matilda! Wishing you a lovely weekend.
5/5
TrustpilotOur property manager Lily Porter is…
Our property manager Lily Porter is always extremely helpful with documentation needed. Its a pleasure working with her and Ashley at the KFH Tooting branch.
Thank you for your kind words, Kathryn. We are delighted to hear that Lily and Ashley have provided you with such supportive assistance. Our knowledgeable team is committed to delivering quality results that align with your needs. Please reach out if you need further assistance; we are always here to help.
1/5
TrustpilotI had an absolutely appalling…
I had an absolutely appalling experience with this estate agent, who managed a B&D Reside property that I rented. Their conduct was completely unacceptable. They were fully aware of ongoing issues with the property yet repeatedly failed to take any meaningful action to address them. Even more concerning was their complete lack of response to serious antisocial behaviour from the neighbouring flat, which was also managed by the same estate agent. Despite being provided with evidence of the ongoing antisocial behaviour, they failed to take any meaningful action to address the situation, even though both properties were under their management. Their lack of accountability, professionalism and concern for the wellbeing of their tenants was shocking. It is completely unacceptable for a managing agent to be aware of serious issues affecting residents and simply disregard them. The level of negligence, unprofessionalism and indifference I experienced was disgraceful. I will be formally reporting my experience and their handling of these matters to the Ombudsman, as I believe their conduct warrants an independent investigation. I would strongly advise anyone considering renting through this agency to think twice. No tenant should have to endure such disregard for their safety, wellbeing and basic right to peaceful enjoyment of their home.
5/5
TrustpilotMaria was so helpful
Maria was so helpful, quick to answer our queries and arranged for a contractor in no time. Thank you so much!
Thank you for your kind words, Max. We are glad to hear that Maria was so supportive and quick to assist you. Please reach out if you need further assistance in the future.
5/5
TrustpilotMy property manager Andree Woods is always very helpful
My property manager Andree Woods is always very helpful and any issue is always dealt with swiftly.
Thank you for your kind words, J A. We are pleased to hear that Andree has been so supportive and has addressed your issues promptly. Our goal is to provide reliable and quality service, ensuring our clients feel understood and valued. Please reach out if you need further assistance; we are always here to help.
5/5
GoogleWhen in doubt who to use to sell your house, get James Wenham to do it! If you want for someone to go above and beyond, then James is your agent.
Milos & Scarlett, this is wonderful to read and I'm so pleased all came to fruition. Good luck with your purchase in LA!
1/5
TrustpilotFully managed service, poor communication, late payments, instructions ignored
I've been a landlord client with KFH since 2022, at the 1 Station Approach, Lee, London branch, originally on a lettings-only basis, and that service was fine. Earlier this year I upgraded to their fully managed service for my property at Hither Green Lane, London SE13. This has been a genuinely poor experience. Since the upgrade I have experienced: Late payments to me as landlord, with no explanation offered in advance. Repeatedly unanswered emails, and promised call-backs that never happened. Tradespeople sent to the property despite explicit instructions not to send them. I raised this with my property manager, Elliot Swaby, who said he'd follow it up, I had to chase him two weeks later for any update. It was then escalated to Jess Hare, Client Relations Manager, who has been equally unresponsive. My formal complaint was handled by Wanda Charuk, Senior Regional Team Manager. She did not reply within KFH's own stated complaints timeframe and only responded after I sent a reminder. When she did reply, her response did not reflect a full reading of the complaint I had submitted and has not replied to my follow up email. As KFH has not resolved this properly or within their own stated complaints timeframe, I am now escalating the matter to The Property Ombudsman. Would not recommend the fully managed service based on this experience. Happy to update this review if the issues are actually resolved.
5/5
TrustpilotAbove and beyond care to help us find our family home
Melissa was exceptional throughout our house search and genuinely went above and beyond at every stage.
Thank you, Sonia, for sharing your wonderful experience. We are thrilled to hear that Melissa's dedication and understanding made a significant difference in your house search. Our team strives to provide knowledgeable and supportive guidance, ensuring our clients' goals are met at every stage. We appreciate your recommendation and wish you all the best in your new home.
5/5
TrustpilotProfessional and warm
The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat. Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!! We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.
5/5
GoogleLinnea has been very patient and nice when helping me find the flat in a short time. Her down-to-earth attitude and professionalism in real estate has impressed me a lot.
Hi Rossa, We sincerely thank you for the positive review and special shoutout to Linnea! … More
5/5
TrustpilotOur experience with Parham Hashemi was…
Our experience with Parham Hashemi was lovely! They carried out a a house view in efficient time without disruption while we were working from home at the same time. Very happy!
5/5
TrustpilotLily is a really great property manager!
Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.
4/5
TrustpilotThanking the North Finchley Branch
After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable. Thankful to him and also to Sebastian who is head of the branch who helped advise when it was right to get back on to the market and go for the sale. Also side note to thanks to the head of Lettings, Dillon Brown who supported the rental side of things over the past few years.
5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
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