Trusted Agent profile · Kingston upon Thames
★★★★★
1,999 reviews across 3 platforms
55-59 Fife Road, Kingston upon Thames, London, KT1 1SF, KT1 1SF
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kingston upon Thames, at 55-59 Fife Road, is rated 4.4 out of 5 across 1,999 reviews on three platforms, including 318 Google reviews rated 4.7.
318
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,680
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience
Working with Darren Tait to purchase my property was truly an exceptional experience. He is an absolute professional, honest and full of integrity, an excellent communicator, and proactive. I have dealt with others at KFH, and they frankly pale in comparison. If you are using their services, I highly recommend requesting Darren; his process is flawless.
5/5
TrustpilotThe representative Myles Simon was very…
The representative Myles Simon was very professional, courteous, on time with a very friendly manor.
1/5
TrustpilotAvoid
Avoid West Hampstead branch. Don't seem to capable of reading a court judgement and then break the court judgement repeatedly entering your property illegally and without consent. The complaints department of KFH think that this is perfectly fine and a right task to perform and that there is nothing wrong with this action. Wow. Please do business in an ethical way and save people from pain. Disgusting.
5/5
TrustpilotVery professional
Thank you Sally and team. Very professional and helpful.
5/5
TrustpilotThanks KFH
KFH and especially Deana were amazing. Deana understood our property requirements and was very patient as it took us a couple of years to find our new home
5/5
TrustpilotEverybody was helpful and understanding…
Everybody was helpful and understanding and tried to find me the right property I was after.
5/5
TrustpilotAfzal
Afzal is very helpful and responsive to us.
5/5
TrustpilotConnor Munroe at KFH in Southfields was…
Connor Munroe at KFH in Southfields was excellent. Very professional and patient in addition to pushing through our purchase in a timely fashion
1/5
TrustpilotVery bad service from KFH
Very bad service from KFH. requests were not done and no follow up to emails and calls.
5/5
TrustpilotExcellent communication from start to…
Excellent communication from start to finish. KFH found a buyer for my flat within a week of marketing it despite it not being the best circumstances for selling. Brian moved things forward and kept it all on track so that we completed close to the original target date. Very little stress for me despite being an absent seller and dealing with the entire process remotely.
5/5
TrustpilotLiam and Sebastian were easy to talk to…
Liam and Sebastian were easy to talk to and would always get back to me if I was concerned or needed to chase things up. Would highly recommend.
5/5
GoogleAs a buyer, I was impressed by Will and Richard's professionalism and integrity. I always felt they were trustworthy and working to ensure a fair deal for both parties. Their transparency and willingness to address my concerns made the entire process smooth and reassuring. I'd highly recommend their services to anyone in the property market.
5/5
GoogleI am very grateful to holly for helping me. We have seen a lot of houses, holly has been very patient. KFH is nice and Holly is amazing. Thank you!
1/5
GoogleVery worst experience with their agent Holly Witherington. She is just keeping encourage you to increase the offer by £50 and £50 to "bit" the flat for rent within couple hours even sight unseen. Finally the property I found that it is ex-council flat at first floor and the neightbour at ground floor is still a benefited family living in their council house. I really suprised and trying to ask her did she know that at the beginning. When I ask her did she knows it is an ex-council house after the crazy "bidding", she just said "I DON'T AWARE". Okay, I also didn't aware this kind of big estate agents company has this professional agent answered me this professional answer. I feel like I am being lied to place a ridiculous high offer for her high commission.
1/5
GoogleJust received a call from my son in the Uk this the first year at Kingston university trying to rent property after we gives this agancy all the requirements they asked for now they charge us 400 pound as holding deposit as the landlord haven’t accepted us. How come this is happening and with students don’t know anything in this country I write to the local MP in Kingston they should no doing this kind of business with students I have read reviews for same Sales representative Holly Witherington absolutely liar she advised us for all this and now she come back that not accepted and no refundable holding deposit
1/5
GoogleI have been looking for a flat on Rightmove out of no where I received many calls from Holly offering me a flats after many viewing I decided rent flat with this agency she advised me to pay one week holding deposit for some reason they decided to cancel my offer and don’t refund me the week holding deposit!!! . My advice to everyone thinking to rent flat throughout This branch to take extra care for the information they provide because at the end they will charge you for nothing and is all about money!!! I rent many time throughout Open rent when I pay one week holding deposit always refundable never happened with like this still can’t believe that you go to rent flat and you pay this money for nothing. Very bad experience, wrong information, the complaint department never responded
1/5
GoogleI just come from Ukraine with no experience in renting a property in the UK. I choose the KFH agency to help me find a nice flat and it was my big mistake when I try to rent a flat through this agency I expect the sales adviser Holly Witherington to guide me throughout the process, but unfortunately, I received the wrong information from her. She told me to pay a one-week holding deposit for the apartment I have chosen and of course, I accept it and I paid this money but at the same time, I didn't know if the landlord or whatever reason will not accept my application, I will not get my one-week holding deposit back!!! My advice to everyone who wants to rent a flat through this agency is to take extra care of all the information they provide as I find it a bit tricky and is very hard for anyone not working in property can understand it so please don't just rely on what they advise you!!! and read everything to want you to sign on.
5/5
GoogleI had a long six months process to buy my new home. It was very stressful for me as I had to do a lease extension for the property I was selling. However, I would like to say a big Thank you to Jo (Joseph Fogarty) and his team at Kingston office for all the help and support they gave me. Jo was fantastic to work with. He was so good to advise me when I needed it and be patient when things went on and on … Jo was extremely communicative and easy to reach to answer any of my questions at all times as well as the whole chain and always updated me with the latest. Now, that it is all over looking back I can say best part of the whole process was dealing with an estate agent like KFH. Thank you so much!PositiveResponsiveness, Professionalism
4/5
GoogleDimitri was the best agent we dealt with while looking for a flat, he showed us loads of flats in our budget and area and negotiated with the landlord to get us moved in within a week. Would definitly use him again when flat hunting! Thanks so much Dimitri! :-)
5/5
TrustpilotAmazing service
Roman is the most efficient estate manager I’ve ever worked with. Nothing is ever too much trouble and he solves all issues very quickly and professionally.
5/5
TrustpilotApplying for our first mortgage
The experience of applying for a mortgage through Lucas at KFH was great. As first time buyers we were pretty clueless but Lucas walked us through the different options and submitted our application really quickly. He also kept us abreast of any updates throughout the process and we were approved yesterday! Highly recommend.
5/5
TrustpilotFair and transparent commission fees
Fair and transparent commission fees, a favourable valuation and great service from start to completion. Well done to the entire team, particularly Hannah and Tom.
5/5
TrustpilotReally great
Tate and Alex were brilliant and honestly not sure we would have sold if they hadn't been chasing our solicitors. Thanks very much both.
5/5
TrustpilotWe want to thank the team at KFH
We want to thank the team at KFH . They were always available to calm us and steer us through whenever we needed them to . They were both professional and friendly . We wish them well for the future and would happily recommend them . I used them 25 years ago to buy my flat and then to sell the same flat .
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