Trusted Agent profile · Kingston upon Thames
★★★★★
1,999 reviews across 3 platforms
55-59 Fife Road, Kingston upon Thames, London, KT1 1SF, KT1 1SF
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kingston upon Thames, at 55-59 Fife Road, is rated 4.4 out of 5 across 1,999 reviews on three platforms, including 318 Google reviews rated 4.7. See how it compares with other estate agents in Kingston upon Thames.
318
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,680
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleJack Parsons was professional & helpful. He spent extra time & effort to explain renting procedures & finding right properties. He was attentive to our special requests, friendly & quick to response. We appreciate his good services & would recommend him for future customers. Cheers.PositiveResponsiveness, Professionalism
5/5
GoogleI had a fantastic experience with Linnea at KFH. From the very beginning, she was incredibly professional and attentive. She took the time to understand my needs and preferences, and her knowledge of the local market was impressive. She was always quick to respond to my questions and provided valuable insights throughout the process.
5/5
TrustpilotExcellent service and expertise
Shyanne was a pleasure to work alongside in getting us the home we wanted. She was persistent and transparent with us throughout the process and couldn’t have asked for a better person to help us.
5/5
TrustpilotKinley Folkard & Hayward in Highgate…
Kinley Folkard & Hayward in Highgate have offered the most exceptional service in organising the sale of my son's flat. Their assistance has been outstanding, they dealt with every problem as quickly as possible and Oliver in particular went above and beyond the call of duty to make the whole process run as smoothly as possible. Many thanks for doing such a great job!
5/5
TrustpilotAmazing Experience and Service
Amazing experience and service provided by KFH. Thank you so much Demi for your hard work seeing through my application at each stage!
5/5
TrustpilotKenneth - KFH Dulwich
KFH is very easy to deal with. Very accomodating to requests and all the transactions have been seamless. Kenneth was particularly helpful and we are very pleased!
5/5
TrustpilotGreat communication and support
I felt i got a really personal home buying experience with KFH, Lynne really listened to my requirements for a home and showed me options that were relevant to my needs. She walked me through the process and was very communicative going the extra mile to ensure there were no delays and supporting me through tricky aspects of the transaction. I would totally work with KFH again because of Lynne.
5/5
TrustpilotGreat service!
Pardeep was great and kept us informed throughout the process.
5/5
GoogleLinnea has been a great help in my search for a property!
1/5
TrustpilotContract only ready a few days before move in
I am a renter. I expected a contract to be ready at least a couple weeks before my stated move in date so that I could inspect the terms and feel comfortable. With a couple weeks to go, I hadn't seen a contract yet and became increasingly nervous. I called a few times during the second week before and then everyday in the last week to move in. Each time, the agent would say, "oh don't worry, it's almost ready, I'll send it over by the end of the day". I ended up only seeing the contract for the first time 3 business days before move in. The agent pressured me to make payment for the first 6-month rental payment over the phone as he insisted that a bank transfer wouldn't make it in time before move in. I said I didn't feel comfortable with the arrangement and insisted on a bank transfer, to which he responded that I would then probably only be able to move in a day after the contracted move in date when KFH received the funds. I ended up losing a day's worth of rent due to the delay. It's not a terrible financial outcome, I have had a good experience with the landlord ever since and enjoy the property. However, the lack of professionalism and care shown by the agents at KFH was appalling.
5/5
GoogleI would highly recommend the KFH Kingston branch if it’s your first time moving properties or even tenth. The quality of service I have received from Simon Jermak was impressing. I have not received so much help from any other estate agents, Simon made sure every small detail was handled professionally!
1/5
TrustpilotWorst property management I have ever…
Worst property management I have ever truly come across. Nothing ever gets done and there is no communication. These are not just little handyman jobs that have been left, a major security issue and a leak into my bedroom which have both been outstanding for nearly a year. Our Landlord has paid KFH so much money to fix things however KFH’s judgements have been wrong. If you’re a landlord and you are reading this - do not let KFH manage your property. They just take all your money and do absolutely nothing.
5/5
TrustpilotExcellent and seamless process.
Excellent seamless process. Spoke to our family mortgage advisor, who actually recommended we go with KFH as they are so well-reputed and often have access to exclusive mortgage offers with certain banks that general brokers can't offer. Everyone we dealt with was kind, helpful, communicative and supportive. We will use them again when the time comes. Helped us to re-apply for our mortgage when interest rates on it dipped, saving us a lot of money and taking on the admin on our behalf. Will miss our calls with Dominic and emails from Heather!
5/5
TrustpilotWe recently sold and purchased houses…
We recently sold and purchased houses through KFH Muswell Hill branch and whilst we rarely write reviews we received such excellent service that we wanted to share that here. We were most impressed with Elysia Charalambous who was our point of contact though-out the process. As is often the case in buying and selling property, there are many bumps in the road and we definitely encountered our share, but each difficult situation was dealt with by Elysia with the utmost professionalism, she is clearly very experienced in handling all aspects of the process (from extremely tricky buyers to moving everything along at fast pace when needed). We felt well informed throughout and were also very happy with the financial advice given by Sawan at KFH who arranged our mortgage for us. Having had unpleasant experiences with estate agents in previous transactions, we are so pleased that we decided to go with KFH.
2/5
TrustpilotDisappointed Landlord: KFH need to get there Agreements in order
I invited KFH to market my 1 bed flat; at this stage KFH were pro active and overall it was a positive experience. KFH were very good at finding a number of potential tenants (but in the current climate it shouldn't be difficult). I had asked for a copy of the KFH Tenancy Agreement before placing the property with KFH which was not forthcoming until a tenant had been found and was imminently about to move in. KFH were not prepared to amend the Tenancy Agreement despite it being impossible for me as the landlord to comply with it, specifically I had paid KFH to prepare the inventory, the Agreement required the inventory to exist and be agreed by me prior to the Tenant moving in, however KFH was only prepared to produce the inventory when the Tenant moved in. I was verbally advised I would have 7 days to query any discrepancies although the 60 odd page Agreement only provides for the Tenant to have that right to challenge. I did raise a query and despite reminders have heard nothing back. Furthermore, the Agreement states that I have to pay KFH's commission up front, whereas in fact they deduct the fees from the rental payments. KFH wouldn't amend the Agreement to reflect this, so again the contract I had to sign does not reflect the actual position. I expected more from KFH.
5/5
GoogleMoving to Kingston was a big jump, but with KFH’s help it was easy! Dimitri was my main point of contact - very professional, great communication & always kept me updated on the properties what came onto the market and found me the right property for me. Highly recommended & big thank you!
4/5
TrustpilotNatalie Humm was very helpful and…
Natalie Humm was very helpful and ensured things ran smoothly.
5/5
TrustpilotJesse Damon and his team were very…
Jesse Damon and his team were very professional they communicated well. They know the area and they find me tenants.
5/5
TrustpilotToday i have dealt with Adhimas
Today i have dealt with Adhimas. She was very friendly and explained me everything very professional. She is a great team player and establish very professional.
5/5
GoogleMegan Dann has helped us to find a new home during this time of uncertainty and in this heavy market. Her responsiveness and supportiveness are much appreciated, and I would highly recommend KFH and particularly Megan.
5/5
TrustpilotRossen was a great help during all…
Rossen was a great help during all stages of the purchase
5/5
TrustpilotFantastic experience with Lucas!
Lucas got me a great deal when it was time to remortgage, especially in the midst of rising interest rates. He took all the stress of finding a new product out of my hands and managed everything on my behalf in a very speedy and efficient manner. I felt comfortable trusting Lucas as he instantly demonstrated he understood my needs and had very thorough industry knowledge, recommending the best products to suit my needs. He was able to access exclusive deals that I wasn’t offered directly and we quickly found the right product for me. Highly recommend, I’ll be coming back to KFH to speak to Lucas when my current product is coming to an end!
1/5
TrustpilotAbsolute joke of an estate agents
Absolute joke of an estate agents. Queen’s Park office. Seemingly really nice guys until you get the sale then lie through their teeth with threats and outbursts! Exhausting experience. When I waited to instruct my solicitor, until I had my mortgage through, I was harassed with phone calls from different numbers and shouted at with extremely emotional ranting by the man who I had agreed the sale with, he could not control himself and treated me like I was a complete idiot saying I had no idea how it all worked as a first time buyer and he knew how it all went and I should do as he advised! I should have pulled out then and there as clearly he is emotionally stunted. When he finished his patronising rant, I calmly told him I was not a first time buyer and it turned out the solicitor wasn’t even on the mortgage panel, so thank god I didn't listen to the buffoon. I then jumped through many hoops to get my mortgage through whilst the vendor was extremely patient and understanding (so I thought) and the morning it all came through, they asked me how it was all going, I happily told them we were ready to go! Despite the fact that we had agreed they would take the flat off the market upon my offer being accepted, they told me the same day that my mortgage had gone through that they had agreed a sale with a higher offer! In the same email thread asking how my mortgage was going and finding out it was all ready to go. Literal cowboys. Do not recommend, really rude and untrustworthy. A total waste of time.
2/5
TrustpilotHigh-street agents aren't worth the cost these days
Wouldn't recommend. We opted for a high-street agent approach, with the hope of the added benefit of their outreach ability, and negotiation expertise. The initial valuation was completely unrealistic for the area we were marketing our property, having to take a significant cut in expectations.We ended up taking over a lot of negotiation with the buyers, as KFH were unable to manage this effectively - not ideal when you're paying 10x more in fees compared to an online estate agent. Because KFH failed to mention conditions of offer at the point of us accepting the offer, we ended up having to concede on ~£2,000 worth of furniture with the sale.The staff were pleasant, but I don't think I'd go for a high-street agent again after this experience.
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