Trusted Agent profile · Kingston upon Thames
★★★★★
1,999 reviews across 3 platforms
55-59 Fife Road, Kingston upon Thames, London, KT1 1SF, KT1 1SF
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kingston upon Thames, at 55-59 Fife Road, is rated 4.4 out of 5 across 1,999 reviews on three platforms, including 318 Google reviews rated 4.7.
318
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,680
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI'm very pleased with the service that KFH offered me in particular Mr. Simon Jermak, he's been very patient and he understood exactly what I'm looking for in the new property, he keeps updating me on daily basis and whenever new property comes up and he's still searching for the perfect property for me. Thanks Simon!
5/5
TrustpilotThank you Gintare! 🌹❤️
Best experience with this agency. Big thanks to Gintare for helping us find our dream home! We both recommend kfh.Many thanks,Miriam & Piotr
1/5
TrustpilotOne step forward two steps back
Review title basically summarizes our experience with KFH. Throughout our 8-month journey from putting in an offer to moving, every little bit of progress was met with a caveat or further realization that KFH did not care. This includes: - Misrepresenting what they were selling, as they actually didn’t realize what they were selling.- Miscommunicating our bid offer to the sellers, and once this became known, told us it was too late for them to do something and it was up to us to figure it out. This might have been different for the sellers who had actually hired KFH, but as the buyers, it was a long and frustrating process. Although one positive was that they were attentive and reachable throughout. We would not recommend going with them, but they might be not be any different to other estate agents, unfortunately.
5/5
TrustpilotReally great experience of working with lettings team in Tooting
I had a really great experience working with Olivier and the rest of the lettings team in the Tooting Branch of KFHI was provided with timely feedback on viewings and data driven advice on best next steps.The team drawing up the paperwork where also spot on with every detail. My experience with KFH was a complete contrast to the one I had with a major competitor of theirs who I had moved away from due to contractual errors and loose ends that never seemed to get tied up.I'm now a very happy landlord!
1/5
TrustpilotLeft a bad taste in our mouth as first time sellers
We selected KFH in Forest Hill to sell our flat and after reading the great reviews on Trustpilot and their competitive fees we thought we made the right decision, how wrong we were.We didn't get any viewings for over a week and we wondered why. When we searched for our property on Rightmove or Zoopla to see if there was something wrong with other advert we found out our property wasn't even listed! It was only after we informed them that our property was finally listed.Their sales agent Tate wasn't very good, he didn't memorise the details of our property and was leaving the buyer to ask us questions he should have already known. Also he was silent and wasn't doing much selling so there wasn't much point him being there at all. Another frustrating thing was when we had cancellations we was never informed which was a constant inconvenience for us.We couldn't wait for our contract to be over so we could pass our property to a better estate agent.
4/5
TrustpilotWe highly recommend KFH
Alex reassured us that he could sell our property quickly, we trusted him and he sold it in 3 weeks, he gave us no spin, no whistles, no bells he just did the job. Dear Millie did so much for us bearing in mind we aren't as young as we used to be. She collected and delivered and helped us with our forms also updated us on the progress of the sale. We can't thank the staff at KFH enough and would highly recommend them. RJ and TJ
5/5
TrustpilotGenerally satisfactory all round very…
Generally satisfactory all round very happy with staff and keeping us updated all the time ,special thanks to Hari who was extremely patient with all the problems involved in our purchase
5/5
GoogleConnor who works in Kinleigh Folkard in Kingston is very professional, patient, helpful and polite. Good communicator. Does pass on any infos / questions to the seller promptly. When I do call the estates agency, everyone on the phone is always kind and helpful. Well done Connor and the Team. Kind Regards, Fadila.PositiveProfessionalism
4/5
TrustpilotGreat agents
Great agents, very professional and helped me find the perfect home. Special thanks to Hannah who is great at her job!
1/5
TrustpilotThese agents are to be avoided at all…
These agents are to be avoided at all costs. They let themselves into the apartment illegally repeatedly without prior notice or permission to conduct viewings (the owner had decided to sell) over a 6 month period sometimes multiple times per day. As a result on moving out we couldn’t believe that they then withheld the sizeable deposit and we had to take it to arbitration to get it back (we got it back but it took four months!!!)Deal with these people at your peril they are truly awful,
5/5
TrustpilotMortgage broker service very helpful
I only used KFH for their mortgage broker service and, although I’d originally wondered whether to arrange the mortgage myself, I was glad I used Sawan Shah as a broker. He walked me through the whole process, explained everything clearly, looked into lots of options for me, and responded very quickly once I was ready to move forward. It’s unlikely I would have found the same deal myself, without doing more research than I could realistically have managed. Sawan took a lot of the stress out of the process - much-needed amid a house move! I always felt I was in good hands, with polite and friendly advice always available. Thank you.
5/5
TrustpilotMoving experience
Just wanted to share the positive experience I had finding a new home with KFH. Really felt supported and cared for every step of the way. What is a stressful time for anyone was made so much easier by the professional and friendly approach of our lovely lettings negotiator Rachel Butcher. Nothing was a problem. Made to feel that she genuinely cares about her clients and truly put us at ease throughout our move. Well done and thank you.
5/5
TrustpilotLucas Matta
Lucas Matta - excellent, proactive, professional and thoughtful mortgage advisor with KFH. This is my first home, its an unknown and daunting process, Lucas has made it much more transparent with clear explanations of how the products work, alongside a real effort to understand my position and needs. Really recommend dealing with Lucas and the KFH Clapham team Well done!
5/5
TrustpilotExcellent and Professional Service
I recently had the pleasure of working with Charlie from Raynes Park Branch during the process of purchasing my first property, and I couldn't be happier with the level of service and expertise provided.He guided me through every step of the buying process, making sure I understood each stage and addressing any concerns I had with patience and clarity.He was responsive to my inquiries, promptly returning calls and emails, and keeping me informed at all times.I am delighted with the outcome of my property purchase.
5/5
TrustpilotHighly Recommended
Ravi is very professional and patient. For some reason, our plan was delayed due to a change in our personal status. Ravi helped us by working with other employees to ensure our plan started. Much appreciated!
5/5
TrustpilotGood people to do business with
The property was in a tired / run down condition, leading to a couple of Buyers not following through - not KFH's doing at all. KFH remained committed and excellent throughout. Straight forward in communications, honest and good people to do business with. Thank you to KFH for sticking with it and getting the sale over the line
4/5
TrustpilotThanks Darren KFH
After a bumpy sales “ride” Darren at KFH Borough went the extra mile.Thank you
5/5
TrustpilotHighly professional agents delivering results
I recently had the pleasure of working with KFH (Belsize Park) while selling my house, and I must say, their services were absolutely top-notch. Right from the beginning, they demonstrated a deep understanding of the real estate market and navigated the sales process with remarkable expertise.Peter West stood out for his tenacity and his extraordinary commitment to our objectives. At times when the sale faced delays due to issues on the buyer's end, he showed an exceptional drive, persistently following up with the buyer and their solicitor. His proactive approach ensured that the process stayed on track, and he continuously communicated with us to keep us updated.What impressed me most was how he always went the extra mile to secure our interests. His negotiation skills are commendable, and he always sought the best outcome for us. Thanks to his efforts, we were able to finalize the sale within our desired timeframe and at a price we were pleased with.It was indeed a pleasure to have KFH represent us. Their professionalism, attention to detail, and tireless pursuit of our interests has set a high bar for real estate agents. I would highly recommend KFH to anyone in need of a reliable and effective real estate agent. You can rest assured, knowing they will go above and beyond to deliver results.
3/5
TrustpilotNot bad, not great.
I chose KFY because I was impressed by their local expertise and realistic approach to valuation in comparison with other agents. We had some initial hiccups (like posting the property online with the wrong details), but overall the experience was pretty smooth. It was a challenging market at the time and viewings etc were slow, so that didn't help. But I just never felt my business was at all valued by KFH and I don't think I'd use them again.
5/5
TrustpilotSeamless Service!
The whole process was super smooth and easy. Maxine and team were so professional and sold our house quickly and with minimal disruption. Would definitely recommend KFH!
5/5
TrustpilotFirst class mortgage service provided by Lucas…
Cant thank Lucas Matta enough for his help with my mortgage application. Very professional, super responsive and so quick at getting things done. Couldn't ask for anything more.Highly recommended - thanks Lucas!
4/5
GoogleA big (belated) thank you to KFH and particularly Ross for everything they did to help us with our move. Ross and team were really thorough, ensuring that all elements of our move were covered and helping us find creative solutions to unforeseen stumbling blocks. We are in our new house and very grateful for their help.
1/5
TrustpilotDreadful! Don’t waste your time
I had a dreadful, draining and time consuming experience with this property management company based in Wimbledon!My husband and I had an issue with the parking permit which suppose to reach out postbox back in February- received later - so we end up receiving a penalty for not displaying a parking permit. the penalty was partially paid and I duly requested for a refund! This happened in February 2023 - I have been dealing with Michelle Lwetutte who seems the be the most reasonable human being there- Sara Younas the manager apparently who did not even bother to call me back after asking for my contact number. After months of chasing we have not received the refund of £60 ish, can you believe? I asked to escalate the issue to Stephen Britton - Team Head - who assisted with the issue without solving it but then through it back to Michelle.Since February 2023 I have been chasing for a refund and today 12 July 2023 I had to call in again ?! Michelle said that the payment gets processed tomorrow so will be reaching my bank account by Monday! I don’t believe in any words she said! They are awful and I had enough. Is it worth it to get a lawyer involved for a £60? I am so irritated by those people attitude and they get paid by people like me to do their job! So unfair!!!
5/5
GoogleJack Parsons was professional & helpful. He spent extra time & effort to explain renting procedures & finding right properties. He was attentive to our special requests, friendly & quick to response. We appreciate his good services & would recommend him for future customers. Cheers.PositiveResponsiveness, Professionalism
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