Gibson Lane Kingston Upon Thames Sales & Lettings reviews

★★★★★ 5/5

Google

Absolutely first rate service from Tom and Martina at Gibson Lane. Tom went above and beyond to explain all the options available to me when letting out my property, and having it managed by Martina meant I finally had no worries over dealing with tenants. After just one phone call they had all the paperwork ready immediately, and they both made the entire experience enjoyable and seamless. Such a great team, with a lovely warm welcome at the Kington branch. I would highly recommend them to everyone.

M · 28 May 2019

★★★★★ 5/5

Google

Had efficient and reliable staff with Gibson Lane from start to finish. My sale and purchase were in the longest chain they had seen for a while. There were no hiccups and it was a smooth process. Thanks to all the staff who work as a team like clockwork. Twice I have sold through them and highly recommend if you want the best service and a stress free move 😊PositiveResponsiveness, Professionalism

Frances · 27 August 2021

★★★★★ 5/5

Google

We just want to say thankyou to Gibson lane. We have dealt with around 6 different estate agents in the area and Gibson lane proved to be the most efficient! We dealt with Ben on the viewing. He was very warm, professional and honest. One we secured the property, we then dealt with Charlotte. She was very helpful, professional and went out of her way to answer all of our questions. Charlotte always went the extra mile, she kept us reasurred and up to date. We are super happy with our new apartment and the service that we received from Gibson lane.we are so greatful. We highly recommend them.

Alisha-Ma'at · 28 May 2018

★★★★★ 5/5

Google

We just want to say thankyou to Gibson lane. We have dealt with around 6 different estate agents in the area and Gibson lane proved to be the most efficient! We dealt with Ben on the viewing. He was very warm, professional and honest. One we secured the property, we then dealt with Charlotte. She was very helpful, professional and went out of her way to answer all of our questions. Charlotte always went the extra mile, she kept us reasurred and up to date. We are super happy with our new apartment and the service that we received from Gibson lane.we are so greatful. We highly recommend them.

A-M · 30 April 2018

★★★★★ 5/5

Google

We chose Gibson Lane to both sell and buy a property in Kingston. We were fortunate to interact with most of the team from Neil on the valuation to Daisy and Tom on sales and lastly Wendy to get us over the line. Everyone was really professional. We were glad we chose Gibson Lane. They get it done for you and communications were quick and clear. We would definitely recommend them. Keep up the hard work guys!

Darryl · 25 September 2024

★★★★★ 5/5

Google

All the staff at Gibson Lane were very helpful. The sale went smoothly with one hick-up which GL quickly sorted out. I would highly recommend this company.

Gillian · 14 March 2026

★★★★★ 1/5

Google

Disaster lettings team. Since the beginning of the month trying to arrange a viewing on a rental property, had zero response no feedback whatsoever about when was the viewing happening. The lettings associate was clueless, was not even aware that the property had a price reduction twice in two weeks in a row! Terrible experience! I was even receiving more property viewing options when the one I requested not once I had a feedback on, enbarecing to say the least. Already rented a house with other agency while the property I was interested in is still to rent.

Ana · 27 June 2024

★★★★★ 5/5

Google

Great service, friendly and helpful staff. Special thank to Tom and Wendy for finding us a new home and for looking after our deal! I think we're settled for another decade or so, but you never know, might see you again! :-)

Elena · 28 September 2023

★★★★★ 5/5

Google

We can't recommend Gibson Lane highly enough for helping us to find somewhere and for making our purchase go so smoothly. Daisy and Wendy were great to deal with, professional, personable and really knowledgeable. We also used the in-house mortgage and insurance services. Chris (mortgage broker) really went the extra mile which we appreciated. All in all, a great experience and we would definitely use them in future.

Gillian · 28 May 2019

★★★★★ 5/5

Google

Incredible estate agent best experience I’ve had! Super helpful and responsive! I was working with Wendy and she was incredible! Would highly recommend!

Stephanie · 14 March 2026

★★★★★ 2/5

Google

Had an extremely unpleasant experience dealing with Gibson Lane as a buyer. A few highlights: - We had to be very proactive with asking for weekly updates on documents as the sales agent was otherwise not very forthcoming with information - Sales agent assigned to our case had a habit of leaving work around 3:30, so any inquiries (email or phone) past then would have to wait until the next day - Sales agent also would randomly not be in on days without any warning or automated email response (like you would expect), so important emails would go unanswered, forcing us to call to check on inquiries - Sales agent was very condescending in communications, presenting very unfavorable terms while adding "I trust these will be agreeable" or otherwise completely ignoring our concerns - During negotations for period between exchange and completion, sales agent threatened us by saying that "the market has moved on since your offer and the vendor will put the property on the market and we will sell it for more money" - this is verbatim - Despite the threats, the sales agent's manager and vendor backed down in the end, showing how toothless they actually were Please let our hardships be a lesson to all prospective buyers: do not trust anything that Gibson Lane sales agents tell you, they are only concerned with their sales targets and commissions.

Mickey · 14 April 2024

★★★★★ 5/5

Google

We recently bought a property through Gibson Lane. They were very helpful and responsive throughout the process, in particular Daisy and Wendy, who helped the whole transaction go as smoothly as we could have hoped.

Edward · 29 January 2024

★★★★★ 5/5

Google

We decided to sell my parents home through Gibson Lane due to the great feedback from many friends that had used them in the past. We were very happy we took their advice as the service was by far the best I've ever experienced when buying or selling a property. The attention to detail when listing the property through to the feedback throughout the viewings was very professional and constructive. Once we had a buyer we had a dedicated sales progressor who made sure the process was trouble free. I would recommend Gibson Lane five stars.

Mark · 29 March 2024

★★★★★ 5/5

Google

Excellent team that guided us through both a home sale and purchase in the area. Expert advice for holding our chain together. We had first bought from them a decade ago and they remembered us when we came back. Thank you Neil, Tom, and all the team!

Christine · 26 February 2023

★★★★★ 5/5

Google

The Gibson Lane team were very friendly, proactive and straightforward to deal with. They made the buying process run very smoothly for us. Would highly recommend!

Raeesa · 22 January 2026

★★★★★ 5/5

Google

Gibson lane were fantastic during the whole process of selling our house. They gave us superb recommendations of solicitors, surveyors and even electricians when we needed them.They were always available to answer questions and provide reassurance when we needed it & were incredibly knowledgeable about the current housing market. We really felt they were on our side and had our backs. I wouldn't use anyone else in future.

Kay · 25 September 2024

★★★★★ 5/5

Google

We were buying a property through Gibson Lane and worked with Tom and Wendy in particular who did a stellar job throughout. Thank you for everything!

Ross · 21 April 2024

★★★★★ 5/5

Google

Ben in the Kingston office has been great -- patient and accommodating to our needs, giving me lots of advice from the local's perspective, and always responsive/active in communication. Ended up not renting from them but it was great that I got to know him!

長峯貴幸 · 13 June 2025

★★★★★ 5/5

Google

I used Gibson Lane, to sell my deceased mother's property. It has been a very emotional journey for me but everyone there has been so supportive and helpful. Oliver valued the house and him and Matthew both carried out the viewings. They …

Sharon · 14 June 2025

★★★★★ 5/5

Google

We bought our property through Gibson Lane back in 2006. When we moved overseas, we used Gibson Lane to manage the rental of our property. We have recently sold our property through Gibson Lane. Throughout our dealings with them, I have …

Zoe · 14 June 2025

★★★★★ 5/5

Google

Premium Service for a very reasonable fee. This was the second property we’ve sold through Gibson Lane. From the outset, I found Neil Gibson, Matthew, Daisy and Tom to be professional, helpful, approachable and honest. They offered good advice and looked out for our best interests throughout and so I was happy to sell through them again without even contemplating other agents. Not only did they find the right buyers, but also, thanks to their excellent sales progressor, Wendy, what ended up as a challenging chain was expertly managed through to completion. Thank you all for going above and beyond. HIGHLY RECOMMENDED

Amanda · 24 September 2023

★★★★★ 5/5

Google

Recently bought a property in Kingston through Gibson Lane and we found them extremely supportive throughout. There were a number of difficulties during the sale but Gibson Lane were able to support and keep us up to date the whole way through. Their involvement from the point of offer acceptance to completion was above and beyond. Thanks Gibson Lane

Peter · 28 May 2019

★★★★★ 5/5

Google

I had the absolute pleasure of having Emily (Williams) from Gibson Lane to help my search for houses in KT2 Area, and I cannot recommend her highly enough! She is incredibly helpful, professional, and flexible, always going the extra mile to arrange viewings at convenient times. Thanks to her dedication, I was able to see a wide selection of high-quality properties that perfectly matched my needs. If you're looking for the best agent in the KT2 area, look no further, Emily and Gibson Lane are truly the top choice!

Jerry · 25 March 2025

★★★★★ 5/5

Google

We have just sold our house with Gibson Lane. We were impressed with their service from start to finish. We felt they were totally straight with us, always professional and friendly, and gave us good advice when negotiating with buyers. Thank you to Neil, Wendy and the rest of the team. I would thoroughly recommend them.

Ginny · 27 May 2020