Every review we hold for the Kingston Upon Thames. office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been a client (indirectly) of Gibson Lane Kingston - as tenants and recently as purchasers. The team have always been super to deal with. They are friendly, professional and diligent in every aspect of the process. We had an unusual delay on the recent purchase which was frustrating for all involved, but the Sales Progression Manager (Wendy Curtis) was simply brilliant in helping us through this. A huge thanks to Wendy and the entire team. I’m more than happy to recommend them.
David · 14 March 2026
Agent replied · 14 April 2026
Thank you for your lovely review! We’re delighted you had such a positive experience, and we’ll pass your thanks on to Wendy and the team. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleWe had a brilliant experience buying a property through Gibson Lane and would highly recommend them to anyone. As first time buyers, we were apprehensive and didn't know what to expect, but they genuinely made the entire process completely stress-free and smooth. Super clear communication, friendly, and really care about their clients. We dealt with Amanda and Caroline who were both professional, helpful and all round delightful to work with. We are so thrilled with our new home in Kingston and will 100% be using Gibson Lane in the future. 👏🏼
Emily · 14 March 2026
Agent replied · 14 April 2026
Thank you so much for your kind words. Everyone at Gibson Lane will be delighted to hear you had such a positive experience.
We’re especially pleased we could make your first purchase smooth and stress-free. We’ll be sure to pass your lovely feedback on to Amanda and Caroline.
Congratulations on your new home in Kingston upon Thames, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleAbsolutely outstanding! Having used a few estate agents, they were no comparison to Gibson lane. My house was sold quickly and the whole team were amazing, with excellent communication and care as I have a brain injury disability. They made the selling process so easy and took time to explain everything. Caroline went above and beyond with helping me even contacting my freeholder solicitors on my behalf as I was struggling with my disability. She was on the ball and constantly chased up the whole party to ensure our sale went through quickly and smoothly. I honestly was blown away and would absolutely highly recommend them.
Rebecca · 28 November 2025
Agent replied · 27 January 2026
Thank you so much for your kind words and for taking the time to share your experience. We’re absolutely delighted to hear that you felt supported throughout your sale and that the process was made easier for you. Caroline and the whole team will be thrilled to know their efforts made such a positive difference. Wishing you all the very best, and thank you again for recommending Gibson Lane!
★★★★★ 5/5
GoogleWe recently purchased my mum’s new property through Gibson Lane and couldn’t be happier with the experience. Daisy, Wendy and Louise were all fantastic, kind, proactive and always quick to respond to any questions we had. It’s rare to get such personalised service these days, but Gibson Lane provide exactly that. Their communication, professionalism and genuine care made the whole process feel smooth and well-supported from start to finish. We’re so grateful for their help and wouldn’t hesitate to recommend them.
Katie · 28 November 2025
Agent replied · 27 January 2026
Thank you so much for your lovely feedback! We’re delighted to hear that your experience with Daisy, Wendy, and Louise was such a positive one. Providing a personal, supportive service is really important to us, so it’s wonderful to know that came through during your purchase. We hope your mum is very happy in her new home, and we truly appreciate your recommendation!
Best wishes form The Gibson Lane Team.
★★★★★ 5/5
GoogleFive stars given for a five star star service. I cannot rate this company higher. They give an exceptional service keeping you up to date every step of the way. All the staff I dealt with have been great but I feel I must give a special mention to Wendy. She has been fantastic in dealing sympathetically with my 89 year old mother whose retirement home we were trying to sell. It's not been easy but once they got involved it sold relatively quickly. Hats off to you for all that you did. Please accept mine and my mothers gratitude for a job well done.
Ian · 29 October 2025
Agent replied · 27 January 2026
Thank you so much for your kind words! We’re thrilled to hear you and your mother had such a positive experience. It means a lot to us that you felt supported throughout the process. We’ll be sure to share your feedback with the whole team. Wishing you all the best and thank you for recommending Gibson Lane!
★★★★★ 5/5
GoogleThank you Gibson Lane for the excellent professional service during the sale of my mothers home in Kingston. From the initial consultation with Tom to the final house sale the team was professional, responsive and kept us up to date with all the viewings, surveys etc. Special thanks to Tom, Daisy, Neil & Wendy.
Highly recommended.
Richard · 14 March 2026
Agent replied · 14 April 2026
Thank you so much for your lovely review.
We’re really pleased we could support you through the sale of your mother’s home and that the team kept you well informed throughout. I’ll be sure to pass your kind words on to Tom, Daisy, Neil and Wendy.
Thank you again for your recommendation, it’s very much appreciated.
★★★★★ 5/5
GoogleA huge thank you to the Gibson Lane Team Kingston! From start to finish the process of selling our property was smooth and efficient.
A special thank you to Wendy, Tom and Neil, we appreciate your hard work and will certainly recommend you to our friends and family!
Hollie · 14 February 2026
Agent replied · 14 April 2026
Thank you for your kind words and your amazing 5-star review. We really appreciate your recommendation, and we’re delighted to hear that we provided the level of service we always strive for.
Wishing you lots of happiness and best wishes from all at Gibson Lane.
★★★★★ 5/5
GoogleWe sold our house recently through Gibson Lane. Oliver was helpful throughout the process starting from placing the house on the market until the completion. Wendy, who took care of the sales progression did an amazing job. She updated us on every stage and proactively contacted the buyor and their solicitor whenever there seemed to be a lag in the progress. Even our solicitor was praising Wendy for her consistent efforts. Both Oliver and Wendy's local knowledge about the property played a crucial role in getting through the sales.
Paul · 5 January 2025
Agent replied · 12 January 2025
Thank you so much for you kind 5 star review. We appreciate the time taken to give feedback and we wish you lots of happiness in your new home. Best wishes from the GL team.
★★★★★ 5/5
GoogleGreat experience working with Louis, Dawn and team to secure our new home in Kingston. We are new to the area, so it was great to have their expertise, extensive knowledge and insight in helping us find the right house in an area that suited our needs. They were super responsive and professional, but also friendly and personable and ensured the process was as smooth and as stress-free as possible. Would highly recommend them and thanks so much for all of your help!
Update: We also worked with Gibson Lane on the purchase of our new home. They were great to work with and a specific shoutout to Wendy , Sales Progression Manager - she was amazing and is an asset to Gibson Lane and every house purchase transaction! Genuinely don't think it would have happened without her hard work connecting the dots, responsiveness and guidance. We are very appreciative!
T · 19 August 2024
Agent replied · 27 May 2023
Thank you so much for your 5 star review, we have passed your feedback onto the Lettings team. We wish you lots of happiness in your new home. GL.
★★★★★ 5/5
GoogleDaniel was fantastic in showing us properties that were just right and for making everything so efficient! He was super friendly, very personable and not pushy in the slightest. Couldn't recommend more!
Paper · 14 February 2026
Agent replied · 14 April 2026
Thank you for your kind feedback! We’re delighted to hear that Daniel provided such a positive, efficient, and pressure-free experience. Your recommendation means a great deal to our team, and we truly appreciate your trust in us.
★★★★★ 5/5
GoogleFive stars +
VERY PROFESSIONAL AND PROACTIVE ESTATE AGENTS WHO DELIVER - HIGHLY RECOMMEND!
What set Gibson Lane apart from other estate agents, when I was researching which agency to instruct, was their desire for my business and their proactive approach on delivering a sale.
Not having to chase anyone was hugely refreshing! They kept me appraised thought-out process, sourced a gardener and plumber (as I was not on site).
I am very glad I instructed Gibson Lane and would have no hesitation in recommending them.
Shirley · 14 February 2026
Agent replied · 14 April 2026
Thank you so much for your lovely review, Shirley.
We’re really pleased to hear how positive your experience was and that our proactive approach and regular updates made things easy for you. We’re especially glad we could help by coordinating the gardener and plumber while you weren’t on site, that’s exactly the kind of support we like to provide.
Thank you for choosing Gibson Lane and for recommending us. It was a pleasure working with you, and we’re so pleased we could help.
Best wishes,
The Gibson Lane Team
★★★★★ 5/5
GoogleHad an amazing experience with Gibson Lane. Ben Jennings was incredibly helpful in finding us the perfect house to rent that met all our requirements. Throughout the entire renting process, he supported us and helped us secure the property …
NIYATI · 14 September 2025
Agent replied · 11 September 2025
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience and that Ben was able to help you find the right home. It means a lot to us that you felt supported throughout the process. We’ll be sure to … More
★★★★★ 5/5
GoogleWhen I first started home searching a couple of weeks ago, I had no clue what to expect; estate agents, property market and home viewings were new to me. Amanda Bishop with her expertise and caring manners has made it such an enjoyable experience. Through our property viewings Amanda has always been available and willing to provide useful information that has helped me realise what kind of property works better for me and my family. Thank you, Amanda!
Maritina · 28 November 2025
Agent replied · 27 January 2026
That is wonderful to hear! We are so glad that Amanda was able to guide you and make your home-searching journey an enjoyable experience. We will be sure to pass your kind words on to Amanda! Congratulations on narrowing down your search. Please let us know if you need anything else from all at Gibson Lane.
★★★★★ 5/5
GoogleIt was soooo easy and smooth process to find a property that exactly what we wanted. Recently we bought a house with Gibson Lane. I especially want to thank Tom who always very responsive and very helpfull arranging/doing the viewings and another big thank Wendy who helped and pushed both parties to finalize the purchasing process.
I higly recommend everyone Tom and Wendy and all other staff in Gibson Lane if you need an estate agent. They are the best!
Gülşen · 19 November 2023
Agent replied · 26 November 2023
Thank you for your kind 5 star review. We have passed on your comments to Tom and Wendy, who pass on their thanks. Wishing you every happiness in your new home from all at Gibson Lane.
★★★★★ 5/5
GoogleGibson Lane Kingston Upon Thames recently provided me with an excellent service throughout the entire process of a recent successful sale of a freehold detached Victorian property in the Norbiton area.
With their expertise and understanding of the local market, they provided a realistic initial valuation and were then efficient and professional in the listing, marketing and hosting the viewings of the property.
The Gibson Lane team provided both friendly and understanding support throughout the process and I was kept well informed at all stages.
From the very positive experience I’ve had, I would recommend their services to anyone looking to sell a property in the Kingston Upon Thames area.
Ben · 29 September 2025
Agent replied · 27 January 2026
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience and the team was able to help you with the sale of your home. It means a lot to us that you felt supported throughout the process. We’ll be sure to share your feedback with the whole team. Wishing you all the very best, and thank you for recommending Gibson Lane!
★★★★★ 5/5
GoogleGibson Lane marketed and sold my 2 bedroomed flat in KT2 and did an excellent job. The communication from Neil, Caroline and Wendy was superb and the process was seamless. I was happy with the valuation and the price achieved. I would recommend them to anyone looking to sell a property in the Kingston area.
David · 4 December 2024
Agent replied · 23 December 2024
Thank you so much for your kind 5 star review. We have passed this onto the team and in turn they have sent their appreciation for your feedback. Best Wishes from all at Gibson Lane.
★★★★★ 5/5
GoogleHave just sold my property through Gibson Lane and the sale process was looked after by Oliver Pearson and Caroline Cummings, who were both amazing in many respects. Their professional and courteous approach was exemplary and the communication was clear, honest and efficient. We achieved the optimum sale with very good price. Thank you Caroline and Oliver.
David · 5 August 2024
Agent replied · 25 October 2024
Thank you for your kind 5 star review. We will pass on your feedback to the team and we all wish you lots of happiness in your new home. Best wishes GL
★★★★★ 5/5
GoogleWe have more than 30 years of experience dealing with many agents across London and Surrey. Gibson lane are up there with the best.
The pricing & marketing of our flats in Kingston was on the button generating more than 20 applicants and the after sale diligence and contract with buyers was perfect. Gibson Lane would be my first choice for Kingston and neighbouring areas.
TAREK · 28 February 2024
Agent replied · 26 August 2024
Thank you so much for your review and feedback, it is very much appreciated. All the best from all at Gibson Lane.
★★★★★ 5/5
GoogleI highly recommend Gibson Lane to anyone looking to sell in the Kingston or Richmond areas. They were helpful and engaged from start to finish. We particularly appreciated their practical approach to pricing and marketing the property, which wasn't just talk, it delivered competent results. It was a smooth process selling our home with them, and we felt well-supported the whole way through.
Amandeep · 28 December 2025
Agent replied · 27 January 2026
Thank you for taking the time to share your positive experience with Gibson Lane. It means a great deal that you felt well-supported, and it was a smooth process for you. Wishing you every happiness in your new home. From all at Gibson Lane.
★★★★★ 5/5
GoogleGibson Lane were great, and very professional from start to finish. We would definitely recommend them. Special thanks to Wendy, Daisy, Neil and Tom.
Ishmael · 7 September 2025
Agent replied · 11 September 2025
Thank you so much for your kind words! We’re delighted to hear you had a great experience, and we’ll be sure to pass your thanks on to Wendy, Daisy, Neil, and Tom. It was a pleasure working with you! Warmest wishes and all the best, from everyone at Gibson Lane.
★★★★★ 5/5
GoogleWe bought our first home in Kingston through Gibson Lane back in 2007 and the team were amazing! When the time came to upgrade this year, Neil Gibson and his team were our first choice. We found our dream home which they were listing, and they supported us with the sale of our existing home. This was a super challenging time to buy or sell with the economic climate being as tough as it was. The team listed our house and within 5 days we were under offer. Due to interest rate changes our first offer fell through a few months later and we had to sell again. Gibson lane never faltered and within a week we were sold again.
When we got to the final stages of the process, we encountered a “technical” challenge with the house we were buying, and Neil and his team were just incredible with the level of support and professionalism they showed to us. With their support we got through this final hurdle, and we’ll be eternally grateful to Gibson Lane for their care and support.
We genuinely cannot say enough about how fantastic this team is - their database of buyers, their market knowledge, their network of movers and brokers … the whole team is just genuinely awesome!
Neil, Daisy, Tom, Wendy, Caroline … thank you so much.
Mark · 28 November 2022
Agent replied · 27 May 2023
Thank you so much Mark, all your wonderful comments have been passed on to the team and they wish to pass on their thanks.
We really appreciate returning customers who have experienced a great service from our team.
Wishing you all the best.GL.
★★★★★ 5/5
GoogleGibson Lane did a great job all round. Firstly they got us an offer above our target within a week of the first viewing. Then the processing of the sale was handed over to their specific processing team who worked incredibly hard. Our buyers were first timers with terrible solicitors and I'm sure the sale would have fallen through if it weren't for the team. All of the staff were very competent and professional - nothing like some of the stereotypes of estate agents. The price wasn't quite the cheapest, but comparable with other agents. Any extra was definitely worth it. Massive thanks to Wendy, Sean and Neil S, we really appreciate your hard work.
Tom · 30 August 2022
Agent replied · 27 May 2023
Thank you so much Tom for your 5 star review. We really appreciate you taking the time to give us feedback on our service and we have passed this on to the team, they are all very grateful for your kind words. Best wishes from all at Gibson Lane.
★★★★★ 5/5
GoogleThe Gibson Lane Kingston team recently helped us sell our house and were excellent throughout the whole process. Responses were always quick, we were kept up to date with progress at all times and knew they were constantly helping to chase for updates in the chain. Everything was done very efficiently and even when issues came up that were causing delays in the chain, we could always rely on the team to help push things along. Their service went above and beyond and we would highly recommend them.
F · 31 July 2022
Agent replied · 27 May 2023
Gibson Lane would like to pass on their thanks for your very kind words. Good Luck in your New Home and for all future endeavors.
★★★★★ 5/5
GoogleI have just rented my property though Gibson Lane. I can't recommend Louis Chen enough. He is an agent that provides a first class service. He was excellent from start to finish, keeping me updated with feedback and detailed offers. He was frank and honest, something that is very important when it comes to choosing an agent. In an industry where there are plenty of agents to choose from, look no further than Louis, he wont let you down. Thank you Louis for all your hard work over the last few months.
Tim · 31 July 2022
Agent replied · 27 May 2023
Louis would really like to say thank you for your kind words and the five star review. We always strive to give our best and we are pleased that you received our 5 star service. Best wishes from the Gibson Lane Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
