Gibson Lane Kingston Upon Thames Sales & Lettings reviews

★★★★★ 5/5

Google

The recent sale of our house in Eastbury Road by Gibson Lane has been a very positive experience for us. The Sales Team headed by Tom Sowton was at all times very proactive and professional. They were always customer focused and provided us with a high level of service and support. We would like to give special mention to Wendy Curtis, Sales Progression Manager, who provided a fantastic after-sales service in a very competent and proficient way. Her persistence and tenacity got us over the line! Thanks Wendy!

Chris · 31 July 2022

★★★★★ 5/5

Google

We have just switched to GL because our previous letting agent had told us to just keep letting our property, despite ever reducing rents due to its ever deteriorating condition. Like so many, they wanted the quick buck. GL, through Steph Dodson instead advised and then managed an extensive refurb for us. They were on site often, sent us many photos throughout, made suggestions about what was urgent / important to tenants and what was of lesser importance, asked us what we thought and always valued our opinions/thoughts/questions. The renovation has been done amazingly, to a very high level. We have been able to secure a substantially higher rental, whilst more importantly, feel our house has been restored to what it was, a beautiful family home that we love and cherish as the place our children grew up in full of special family memories. Thanks Steph / Ryan and team.

Alan · 25 September 2024

★★★★★ 5/5

Google

We've just sold our parents house in Kingston with Gibson Lane. We bowled over by the speed at which they lined up prospective buyers and got firm offers in on the property. Sales manager Daisy Magello is a dynamo - really felt she was on top of the sale, especially towards the end of the process when there was a delay on completion. Many thanks to Wendy too who had the tricky bit of keeping the sale on track. I imagine no sale is without its hiccups, but there was good communication from Gibson Lane throughout the process. We would definitely sell through Gibson Lane again.

Guy · 27 May 2022

★★★★★ 5/5

Google

Excellent service by Gibson Lane. The team is very professional, knowledgeable, helpful and very responsive as well. A special thanks to Neil Gibson (Managing Director- Gibson Lane) for all his help and assistance throughout the process. Neil made sure that we were kept informed at every stage and would respond to our emails post office hours too. A thorough professional who comes across with so much warmth! From the start of the process till the completion, it has been a good experience and would 100% recommend Gibson Lane for buying property in Kingston.

R · 27 May 2022

★★★★★ 5/5

Google

If you are looking for a reliable agent that really knows their stuff then Gibson Lane is the agent to choose. We have used Gibson Lane to Buy , sell and rent as a landlord and the service has always been spot on. Gibson Lanes local market knowledge is unbeatable and second to no one. When we 1st bought the advice we received from Neil was impeccable and resulted in us completing on our chosen property against a very competitive bidding process . The whole team at Gibson Lane are a refection in the personal values Neil upholds .... we cannot thank you and your team enough Neil .... Awesome service that transformed our lives.

Francois · 27 May 2022

★★★★★ 5/5

Google

When we first approached Gibson Lane about selling our house we were not yet ready to go to market but wanted to have everything in place to move quickly. Tom understood our position and duly organised a brochure and EPC efficiently and then stood back until we gave the ‘go ahead’ some months later. We were never put under any pressure to proceed. When we decided that we were ready to sell the process took just over two weeks with almost all viewing organised by the team at Gibson Lane taking place in one day and one of several offers accepted three days later. Progression to exchange and completion took longer than hoped due to issues further down the chain but Wendy was tireless in hounding everyone involved and ensuring forward movement and never less than diligent in her updates to us. We have no hesitation in recommending Gibson Lane for house sales.

Mike · 27 May 2022

★★★★★ 5/5

Google

The team at Gibson Lane were enthusiastic and positive from the beginning. They were keen to sell the house and achieved a good sale price for us. They responded quickly and efficiently to any concerns and were genuine and supportive throughout the process, I would recommend them to anyone hoping to buy or sell a house in Kingston.

Susan · 28 November 2025

★★★★★ 5/5

Google

We sold our house last year and recently let a flat with Gibson Lane. It has been a very positive experience for the second time. I could not praise Louis Chen enough: he is very knowledgeable, professional, honest and trustworthy unlike some other Kingston agents. The whole letting process just felt pleasant, straightforward and stress free. Thank you Louis, Ryan, Dawn, Louise and Neil, by far the best, friendliest and most honest agents in Kingston!!!!!

Iwona · 30 August 2022

★★★★★ 5/5

Google

I used Gibson Lane for the sale of my flat. I'd previously used another well known agent and been unsuccessful in finding a buyer. The difference with Gibson Lane was noticeable, from both the marketing of the property and communication from the team. Our sale had a number of road-bumps and complications but they handled them all well. At one point a buyer pulled out of the purchase and we were able to find another buyer, show them the flat and have an offer accepted within 1 day! This saved our onward purchase (the house we now live in). Thanks to the team especially Tom, Tim, Sean and Wendy.PositiveResponsiveness, Quality, Professionalism, Value

TPS · 26 October 2021

★★★★★ 5/5

Google

Thank you so much Tom and Neil for the dedication and professionalism shown when selling a property for us off Coombe Lane West. As a family we couldn’t be more grateful, you went above and beyond and we can’t recommend you highly enough!

Claire · 25 September 2024

★★★★★ 5/5

Google

I used Gibson Lane for the sale of my flat. I'd previously used another well known agent and been unsuccessful in finding a buyer. The difference with Gibson Lane was noticeable, from both the marketing of the property and communication from the team. Our sale had a number of road-bumps and complications but they handled them all well. At one point a buyer pulled out of the purchase and we were able to find another buyer, show them the flat and have an offer accepted within 1 day! This saved our onward purchase (the house we now live in). Thanks to the team especially Tom, Tim, Sean and Wendy.PositiveResponsiveness, Quality, Professionalism, Value

Tim · 27 August 2021

★★★★★ 5/5

Google

If you are looking for a reliable agent that really knows their stuff then Gibson Lane is the agent to choose. We have used Gibson Lane to Buy , sell and rent as a landlord and the service has always been spot on. Gibson Lanes local market knowledge is unbeatable and second to no one. When we 1st bought the advice we received from Neil was impeccable and resulted in us completing on our chosen property against a very competitive bidding process . The whole team at Gibson Lane are a refection in the personal values Neil upholds .... we cannot thank you and your team enough Neil .... Awesome service that transformed our lives.PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 27 August 2021

★★★★★ 5/5

Google

We wouldn't hesitate to recommend Gibson Lane. We had used other estate agents previously to sell our house in Kingston, we should have just gone to Gibson Lane in the first place. Our house sold for over asking price the first weekend it was on the market. Gibson Lane, unlike some other agents, were able to get the right buyers through the door. There were a few hitches along the way, through no fault of Gibson Lane, and we were extremely impressed with the way these were dealt with. Many thanks to the whole team, in particular Tom and Wendy.PositiveResponsiveness, Quality, Professionalism, Value

Danielle · 27 August 2021

★★★★★ 5/5

Google

The GL team know the local North Kingston market like no one else and so accurately priced my house I had an offer on the morning of launch ! They then handled the sale process very efficiently, keeping communication flowing with my lawyers and the agents on my purchase, all with a very personal touch. I wouldn’t hesitate to recommend them.

Vanessa · 8 September 2025

★★★★★ 5/5

Google

Gibson Lane have yet again let our property . Many thanks to Ryan Sean Stephanie and Dawn. They are all extremely professional and efficient .Nothing is too much trouble. We have dealt with them for over fifteen years and they have given the same service throughout. Thanks again. Neil MacCormack.

Anette · 29 March 2024

★★★★★ 5/5

Google

Easily the best estate agents in Kingston. I had the pleasure of dealing with Daisy, who helped me find my dream home. She knew exactly what I was looking for, and only sent me properties that were suitable and met my specific requirements. Gibson Lane are non pushy, and do not hassle you unlike other local estate agents. Wendy was also excellent as the sales progression manager. Highly recommended. I would not hesitate to use them to sell my home in the future.PositiveResponsiveness, Quality, Professionalism

The · 27 August 2020

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere gratitude for Tom, Daisy, Neil and Wendy. I really appreciate your exceptional service throughout the process of selling my property. Your professionalism, dedication, and attention to detail made a significant difference, and I am extremely pleased with how smoothly everything went. From the initial listing to the final sale, your expertise and hard work ensured that the entire process was seamless and stress-free. I truly appreciate the guidance given and the personalized approach you brought to each step. Thank you once again for your support and for making this experience such a positive one. I certainly recommend your services to anyone in need of a trusted and reliable estate agent.

P · 18 December 2024

★★★★★ 5/5

Google

The team at Gibson lane is absolutely fantastic. We had placed our house for sale with another agent who were frankly useless and kept encouraging us to drop the price. We decided to give Gibson Lane a try. From the start, they showed great understanding of the market and the kind of clients our house would appeal to. We were very close to an offer in the first 6 weeks and accepted one in the 12th week! We feel we wasted so much time with the other agent, but lesson to be learnt! If you're reading this and you have your house on sale with another agent or about to put your house on the market, I cannot stress enough that you go straight to Gibson Lane. Finally, Great thanks to Daisy, Sophie and Wendy, who we dealt with consistently throughout our sale!

Daniel · 27 May 2020

★★★★★ 5/5

Google

We recently rented a property via Gibson Lane. We were thankful to Louis and highly recommend him for his professionalism and support in guiding us through the process at a stressful time (just after lockdown started to ease). Helpful and prompt communication from him made the process much easier from start to finish. We've rented from various agents over the years and this was up there with the best service and professionalism we've experienced. Thanks Louis!

Sasha · 27 May 2021

★★★★★ 5/5

Google

I have recently sold my property in Kingston, the whole process was managed throughout with great professionalism by the team at Gibson Lane. I felt I was in good hands from the outset, receiving considered and well researched advice from Tom about the appropriate guide price to set, followed by a committed and enthusiastic approach to marketing the property from Daisy and the wider sales team. Just as importantly Gibson Lane provide an excellent post-offer service, with the fantastic Wendy ensuring that the sale remained on track through to completion, obtaining regular updates from all parties including solicitors and keeping me fully briefed. Highly recommended.

Fiona · 26 November 2024

★★★★★ 5/5

Google

Sean is an outstanding estate agent, listens carefully to understand his clients. Deals in interactions with poise and clarity

S · 14 May 2025

★★★★★ 5/5

Google

Excellent service from start to finish. Daisy, Wendy and Caroline were exemplary in their communication and professionalism. Highly recommend

Conrad · 14 May 2025

★★★★★ 5/5

Google

Absolutely first rate service from Tom and Martina at Gibson Lane. Tom went above and beyond to explain all the options available to me when letting out my property, and having it managed by Martina meant I finally had no worries over dealing with tenants. After just one phone call they had all the paperwork ready immediately, and they both made the entire experience enjoyable and seamless. Such a great team, with a lovely warm welcome at the Kington branch. I would highly recommend them to everyone.

Matt · 28 August 2019

★★★★★ 5/5

Google

EXCELLENT / OUTSTANDING SERVICE - Daisy & Tom worked extremely hard to sell our house. We were very pleased with the level of interest they generated. Daisy led on the sale of our house & we were really impressed with her level of professionalism & knowledge. Wendy kept us sane during the final stages - she clearly understood the stress involved with this process & was able to offer a reassuring personal approach to our circumstances. We would absolutely have no hesitation at all in recommending Gibson Lane to family, friends & work colleagues.

DH · 6 July 2019