Trusted Agent profile · Kingston upon Thames

Foxtons New Malden reviews in Kingston upon Thames

4.2

★★★★★ Great

496 reviews across 2 platforms

178 High Street, New Malden, KT3 4ES, Kingston upon Thames, KT3 4ES

Part of Foxtons, see every office.

Foxtons's office in Kingston upon Thames, at 178 High Street, is rated 4.2 out of 5 across 496 reviews on two platforms, including 263 Google reviews rated 4.8.

Google logo

4.8 / 5

263

Reviews on Google

This office

Trustpilot logo

233

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

House hunting is extremely tiring and frustrating at times. We did a few viewings with Kris from Foxtons. She was extremely professional and polite throughout, she took us in her car to view couple of properties, which we highly appreciate especially as it was peak winter. I highly recommend viewings with Kris, she knows her area and understands customers needs and is absolutely professional with her work.

Manoj · 26 January 2024

5/5

Google

Excellent work from Daisy and James to get the deal and went out of their way to get deal done. Thank you!

Hussain · 23 August 2024

Agent replied · 22 October 2024

Thank you Hussain Rahim for your review. Sophie, Foxtons New Malden Estate Agents Get it done with London’s number 1!

5/5

Google

Lois is a very proactive and responsive estate agent, even though we were not able to find what we were looking for this time round she was a big help, thank you Lois

Paige · 23 October 2022

5/5

Google

My sincere thanks to Rachel Ng, who helped us in our most desperate moment in finding a short-term rental. The process is professional, and the outcome is fantastic. Once again, thank you, Rachel.

KC · 23 October 2022

1/5

Trustpilot

Unprofessional office

Unprofessional office, dont bother.

ALEXIA · 11 March 2026

5/5

Google

Had an excellent experience with Foxtons - New Malden and especially with the Senior Sales Negotiator, Laila Dogan. She was super proactive when it came to finding properties that met our requirements to the extent that when she initially saw the property that we eventually bid for, she knew it was for us....and chased us to ensure that we went and saw the property in time! Super happy with the property we went for, and was it not for Laila chasing us to see it, we would never have even seen it!! Also v happy with the overall experience with the Foxtons - New Malden branch, with handling the process post the acceptance of our bid.

Manu · 23 October 2022

1/5

Google

Very rude staff, pushy sales tactics and unprofessionalism. Would not recommend plus they over price everything on the market to warrant they’re high fees because ‘they’re Foxtons’. Avoid like the plague!

Ronnie · 17 June 2025

1/5

Trustpilot

Get everything in writing

Get everything in writing, they will lie through their teeth for the sale

J · 15 December 2025

5/5

Google

Laila is absolute star. Listen my requirements carefully and always gave me correct advice. Highly recommend her… also dropped me to the station after viewing 😀👍🏻. Really helpful. …

Dheeraj · 11 January 2023

5/5

Google

Adam Broholm provided excellent customer service throughout the entire life cycle of the house sales process from valuation to completion. Adam has a calm, confident and approachable style who helped navigate and umpire between the buyer and seller solicitors during an unproductive period to help enable the completion within a time sensitive and deal dependant timeline. We felt we definitely got value for money going with Foxtons.

Greg · 23 October 2023

5/5

Google

Helpful, professional and efficient. From booking a viewing to filling out the forms, Francesco was extremely helpful and professional and went above and beyond what we have experienced before with other estate agents.5* highly recommend foxtons new maldenPositiveProfessionalism

Grant · 23 October 2021

5/5

Google

James is amazing! Very professional, kind, nice manners, friendly. Was pleasure to be served by him Thank you!

Izabela · 23 October 2023

5/5

Google

The best letting agent. Highly recommended . Rachel is really great and industrious. She helped us continuously.

Keshara · 23 October 2023

5/5

Google

Rachel is a smart and proactive estate agent. She also communicated with us very clearly and regularly so we knew what was happening. I would definitely recommend her.

Lily · 23 October 2022

1/5

Trustpilot

Cuba from Foxton's terrible customer…

Cuba from Foxton's terrible customer service.

Jack · 12 January 2026

5/5

Google

Highly recommend Olga. Great communication, a very friendly approach and a positive attitude

Paula · 27 December 2023

5/5

Google

The service is good and professional. Especially, Kris helps us a lot and works efficiently, it makes us to rent a house successfully.👏🏻 …

Tommy · 26 March 2024

Agent replied · 22 October 2024

Thank you Tommy Liu for your review. Sophie, Foxtons New Malden Estate Agents Get it done with London’s number 1!

5/5

Google

Our agent James has been proactive and helpful during the property hunting. Really good service.

Kevin · 23 October 2023

5/5

Google

I dealt with agent " Francesco Smela" and it was a great experince. Because I was first time mover to UK, he helped me a lot by providing information and kind explanations. I really appreciate his kindness and efforts. Thank you Francesco.

Jun · 24 October 2019

1/5

Google

Just spoke to the head office via the phone due to all agents being busy as I needed some help and the lady was extremely rude and off putting

Ella · 8 May 2025

5/5

Google

Foxtons helps my family find our first home in UK. The property agents we met were very helpful, making the entire process as smooth as possible. Millions thanks to Olivia and Adam!PositiveResponsiveness, Quality, Professionalism

YC · 23 October 2021

5/5

Google

Service is very good. Full professionalism. Olga is the best !

Hussarya · 11 January 2024

5/5

Trustpilot

Excellent customer care

Fabri · 21 January 2026

5/5

Google

I received a great deal of help from James and his colleagues in finding a rental home. I am deeply grateful for his kindness, and I wish the Foxtons New Malden team continued success and good fortune in the future.

장훈희 · 26 November 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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