Trusted Agent profile · Kingston upon Thames
★★★★★
476 reviews across 2 platforms
28-30 Castle St, Kingston Upon Thames, KT1 1SS, KT1 1SS
Part of Foxtons, see every office.
Foxtons's office in Kingston upon Thames, at 28-30 Castle St, is rated 4.3 out of 5 across 476 reviews on two platforms, including 277 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Foxtons Kingston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleFirst time moving to a new place in the UK and foxtons made it very easy. Special thanks to Rachel for being so wonderful and helpful!
We're glad you had a positive property experience with Foxtons Kingston Estate Agents Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons Kingston Estate Agents Get it done with London’s number 1!
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotSo far, all good
Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.
5/5
TrustpilotQuick and Easy
The service I got from Ash was exceptional.
4/5
TrustpilotOverall good experience with Foxtons
Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.
5/5
TrustpilotFoxtons were great
Foxtons were great, helpful, efficient, managed the whole process with high professionalism. Id thoroughly recommend selling your property with them
Hi Anouska, Thank you for your feedback. We’re pleased to hear our team managed the sale professionally and efficiently, and we appreciate you recommending us. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleI would like to show my appreciation to the excellent service provided by Ellie Stanborough of Foxtons who has helped me and my parents do the property search. Ellie is such a friendly, professional and thoughtful agent. She can understand the needs of her clients and always tries her best to find suitable properties for them. I am also very satisfied with her follow up work and her care for my parents. She definitely deserves a five star rating. Thank you Ellie for all the hard work and support. We are so grateful to have you being our property agent. You are the best! 😃💯
5/5
GoogleI do not have the words to express my gratitude to Alejandra. She is the best agent we have ever worked with. Alejandra came across incredibly empathetic and responsive during difficult times throughout the transaction. She was also very honest and practical. Alejandra was the most influential force in saving our deal when it almost collapsed, by constantly calling our buyers conveyancers, even when they were not a direct link to her client in the chain. Frankly I would not want to ever go through this process with anyone else. She is a credit to Foxtons in every way. We are also grateful to Steve the manger for the role he played in keeping the seller engaged.
5/5
GoogleI had a fantastic experience renting a property with Foxtons Kingston. Amelia Wootton was incredibly professional, attentive, and made the entire process smooth and stress-free. She took the time to understand exactly what I was looking for and found the perfect apartment for me. Her knowledge and responsiveness were outstanding, and she went above and beyond to ensure everything was in place. I highly recommend Foxtons Kingston and Amelia for anyone looking to rent in the area!
5/5
TrustpilotHarry Fox My Property Manager at…
Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended
Hi Andrew, We’re pleased to hear your properties are being managed effectively and that issues are being resolved quickly and efficiently. Alex, Get it done with London’s number 1!
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Hi Bhaskar, Thank you for your feedback. We’re really pleased to hear you felt well supported throughout your search and that we could help you find the right home. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleI saw Steven McGuire from Foxtons on 30/3/26 and was really impressed. Apart from being professional and personable, he was very knowledgeable and explained all my options clearly and patiently. He also did some research for me. I felt in safe hands. Thank you
Thank you for the 5‑star review, Mia. Glad you felt well‑informed and supported throughout. Sophie, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
GoogleWhen I needed to find a rental property urgently due to my home being flooded Rachel at Foxtons Kingston was very helpful. She showed me around the property I was interested in and a couple more that closely met my requirements. This helped me work out what I really needed and I found a property the same day.
Thank you Louise de Kock for your review. Sophie, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
GoogleIt was a pleasure working with Abbas while purchasing my first flat, and I couldn't be happier with the experience. He is very professional, and he has a deep understanding of the real estate market. He was very patient as he took the time to guide me through every step of the process, ensuring I fully understood each detail. He proved to be an excellent intermediary between the seller and myself. He effectively facilitated all negotiations, to ensure both parties were satisfied with the outcomes. Also, Abbas was always quick to address any questions or concerns I had, no matter how minor they seemed. His clear communication made the entire process smooth and stress-free. I highly recommend Abbas to anyone looking for a reliable and knowledgeable real estate agent.
5/5
GoogleWe had a great experience with Rachel Ng. She is a very warm and pleasant person. She was extremely helpful and patient with all our questions. Her knowledge about the area and renting in Kingston is exceptional. I would definitely recommend her and Foxtons if you looking for properties in Kingston.
Thank you urvashi sharma for your review. Sophie, Foxtons Kingston Estate Agents Get it done with London’s number 1!
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
5/5
GoogleVery good experience! Rachel was always very helpful in all the process of our search for a new house!
Thank you for your review Patricia, We are pleased to hear your property search went well with Foxtons Kingston Estate Agents Sophie, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
GoogleI am very happy to have found the ideal flat through Rachel NG! Rachel's work style is very efficient. In a very short period of time, she showed us three properties, and they all met our needs. Thank you Rachel and thank you Foxton!
Thank you 林振安 for your review. Sophie, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
TrustpilotSatisfactory property management
I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.
1/5
TrustpilotDisorganised and Unreasonable Charges
I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.
Hi Dan, Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not positive. Please contact Social@foxtons.co.uk with your tenancy information so we can investigate this further. Kind regards, Alex
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
Hi Al, Thank you for your fantastic feedback. We’re so pleased to hear you felt well supported throughout your purchase and that the communication and guidance helped make the process run smoothly. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotHad an amazing viewing experience with…
Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!
Hi Nimisha, Thank you for your feedback. We’re pleased to hear you had a positive viewing experience with our team and felt well supported. We really appreciate your recommendation. Alex, Foxtons Get it done with London’s number 1!
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Tell us what you need and we'll put you in touch. Foxtons Kingston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
