Trusted Agent profile · Kingston upon Thames
★★★★★
140 reviews across 2 platforms
43 Richmond Road, Kingston Upon Thames, KT2 5BW, KT2 5BW
Featherstone Leigh's office in Kingston upon Thames, at 43 Richmond Road, is rated 4.5 out of 5 across 140 reviews on two platforms, including 128 Google reviews rated 4.7.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI had the opportunity to rent out my apartment from my real estate agent Alliyah. She was super kind and helpful throughout the process. She was punctual and always answered my queries. She was straightforward and disciplined, would absolutely recommend her to anyone struggling to find an apartment.
5/5
GoogleWhen i was considering applying to a Masters program and moving to the UK from the US, the most intimidating part was deciding where I would live. I would be living by myself and wouldn't know anyone. I emailed several different letting companies and the ONLY company to answer, be respectful, and truly make me feel like I was important was Sarah and Rachel at the Kingston Featherstone Leigh. They were patient, understanding, organized, and kind, professional yet approachable. Even with a 6 hour time difference and over 4,000 miles between them and I we were able to smoothly find an incredible flat which I love. They are truly one of the reasons I decided to come to the UK, and I could not be more grateful for them and the whole Kingston FL team!
4/5
GoogleI was a little disappointed with the initial valuation of my flat as other sources had quoted a higher figure. We compromised on a higher figure and in the event the property received an even higher offer. However, I was kept well informed of the progress of the sale. The purchaser and myself came to an agreement over the finer points of the service charge which we submitted to the solicitors to expedite the sale. Overall I was very pleased with the result.
5/5
GoogleVery efficient, the whole process both on the buy and the sell was very smooth. Good communication throughout, thanks to Richard and Matt for a great result.
5/5
GoogleWe recently purchased a property with the help of Richard from this estate agent. He has been great throughout the process enabling us to get to a flawless transition to home ownership. He has efficiently responded to all our enquiries and multiple viewings. The recommendations he made were spot on and he went the extra mile after completion to ensure we can move in smoothly.PositiveProfessionalism
5/5
GoogleWe have been highly satisfied with the professional services provided by the Kingston branch of FL. We let our apt through them for 11 years and they always found new tenants and dealt with any issues arising promptly and efficiently. We have now sold the apt through them and again have been impressed by the service. Matt especially has been extremely helpful and we would recommend this branch of the agency to all.
2/5
GoogleCan't really review them as such, but I do think my reasons for leaving this are reasonable. If you can't get the customer's (my) name right in any of the 4 e-mails you send, and all four of those e-mails had glaringly obvious mistakes in them, you can't really expect people to trust you with their money. Happy to say that I managed to avoid using their actual services, so I can't really review them as such.
5/5
GoogleBought through this agency, Stephen was our agent. Very good service, would recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIt's hard to know who is going to be the best Estate Agent for you, Featherstone Leigh were my second choice, I wish I had made them my first, if I had, I would have saved time and money. The team at Featherstone Leigh were abolutely brilliant at every stage; photo's; promotion, viewing, communication, and most importantly co-ordinating all parties until completion. I would absolutley make Featherstone Leigh first choice.
5/5
GoogleJade was so helpfull she helped us alot the service was so quick and fantastic so happy
4/5
GoogleSo far so good. Many thanks to Penelope :) - Santiago and Zoe
5/5
GoogleWe were extremely pleased with the quality of the viewings and the prompt detailed feedback received. They generated a lot of interest in an extremely tough market and as a result we achieved a good price for the property. Would definitely recommend them to anyone selling in the Kingston side of New Malden. They succeeded where more local High Street estate agents had failed.
5/5
GoogleSelling a house that had been had our home for nearly thirty years was, inevitably, a stressful experience. The communication was excellent throughout the process of preparing, marketing and completing the sale. Matt, Charlie and colleagues consistently exceeded that which we could have reasonably expected. We were offered careful, measured advice which proved invaluable. I have no hesitation in recommending Featherstone Leigh.
5/5
GoogleRichard, Matt and the team were fantastic with both our sale & purchase. Thanks so much guys!
3/5
GoogleNot the best but got the job done. The agent on my first viewing didn't know anything about the property, so I had to arrange another one. Very poor with initial communications. Never received confirmations for viewings. Quite skeptical about being outbid by a suspiciously large amount on a property. Other than that they were reasonably helpful with my property purchase.
5/5
GoogleExcellent service from the team at FL Kingston. From the start of my enquiry until completion date the communication flow and professionalism was excellent.
5/5
GoogleMy wife and I have completed the purchased of our first home in London with the help of featherstone. The staff was very helpful through the entire process. They were engaged, committed, and available. The service was outstanding, they behaved as partners all throughout the process and not sales people. I highly recommend their services.
1/5
GoogleSimply unprofessional After making a viewing appointment, no one showed up, and no one even bothered to inform me of cancelling/rearranging the appointment. After some long calls, I was told that another appointment would be made, which of course didn't happen.NegativeQuality, Professionalism
5/5
GoogleHannah and the rest of the team did a great job helping me through the sale of a house I've owned for 20 years. She was professional, responsive, delightful to work with, and kept the process moving whenever she could. Thanks, Hannah!
5/5
GoogleI have rented my property through FL Kingston for some time now and have always been very happy with the service provided. Gem and Alliyah have always gone above and beyond and work really hard from start to finish. Thank you !
5/5
GoogleNo nonsense approach to selling my house. All the staff were professional and knowledgeable with many years experience. Can’t fault them. Got the price I agreed with them.
5/5
GoogleWe had recently sold our flat with help from the team in Kingston. The team was very professional and friendly. Having dealt with 2 other agents, I can definitely appreciate their commitment and dedication with continuous communication and follow ups through out the sale process. Highly recommended. We will definitely work with them again.
4/5
GoogleSarah and Rachel offered a very professional service, with good attention to detail and very efficient administration in terms of preparing tenancies and inventories. They're perhaps not as cut-throat as some agents in finding and securing tenants for a block of flats, however that is a welcome breath of fresh air and I would happily recommend them.
5/5
GoogleWe have had a very good experience selling our house through Featherstone Leigh. Matt and Selina helped us out at every step of the way, particularly after our first buyer fell through. They have been proactive and responsive throughout the whole experience and I wouldn't hesitate to recommend them or to use their services again in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Featherstone Leigh's Kingston upon Thames office has 140 reviews across two platforms: 128 on Google, 12 on Trustpilot (across the whole business).
Featherstone Leigh Kingston is rated 4.5 out of 5 across all 140 reviews, and 4.7 out of 5 on Google from 128 reviews.
Featherstone Leigh Kingston, 43 Richmond Road, Kingston Upon Thames, KT2 5BW, KT2 5BW.
