Featherstone Leigh Kingston reviews in Kingston upon Thames

★★★★★ 5/5

Google

What a great Experience. We spent almost a year in total trying to sell our house in Kingston. We made a bad first choice with another agency. But after popping in for an informal chat with the team we asked if they could help us sell our house. We first engaged Featherstone Leigh because of how diligently Richard followed up on our initial meeting and subsequently got the same level of service with regular updates on the marketing and potential buyers. Some constructive about the follow up reports to instruct after our buyers survey. We felt we could trust Richard and his team in what is a stressful process. If you are selling or buying in the area, I couldn’t recommend Featherstone Leigh highly enough.

Guillaume · 22 February 2025

★★★★★ 5/5

Google

I would highly recommend Featherstone Leigh. From the outset, there was a logical and clear sales strategy based upon the uncertain market in 2023, which was most reassuring. The whole team were friendly and approachable throughout, particularly Ollie and I felt there to be a collaborative approach to the sale of my property, such that my preferences were always taken into account at every stage. Communications were also excellent, particularly related to the viewings and utilising WhatsApp messaging to keep me updated. Thank you to all for ensuring a successful outcome!

Mary · 24 May 2024

★★★★★ 5/5

Google

Excellent experience from start to finish, in buying a property. The communication with Richard Porter was very good and he was always very helpful and proactive chasing the evolved parties to make sure the process would run smoothly and as quickly as possible. Even after the sale, Matt Aboud was very kind to help with some communications with the previous owner and tenants. Although buying a property is a long and bureaucratic, all went really well.

Paulo · 27 June 2024

★★★★★ 5/5

Google

It has been an amazingly smooth and stress-free journey selling our family home with FL. From the start, everyone has been respectful and understanding, communication has been clear and calm and ultimately they got us the result that we wanted. Thank you Matt, Richard and team for getting us over the finishing line!

Leila · 12 March 2025

★★★★★ 5/5

Google

Gemryan and his team have been overseeing my property for several years now. I am really impressed with the quality of their service- they have gone out of their way to find the most suitable tenant and Uber efficient with contracts and paperwork. They are head and shoulders above other agents that I have used previously. Jenny

Jen · 24 May 2024

★★★★★ 5/5

Google

I recently sold my flat through FL Kingston and was very impressed with the professionalism of the whole team, in particular Charley and Stephen. The team helped me achieve a fair price for my flat and appeared to have a broad network of credible buyers to ensure a quick sale. Stephen kept me informed at every stage of the journey. I always felt like I could have an honest conversation with FL Kingston and never waited long for a response to a question or concern. I would definitely recommend the team to anyone looking to sell their property in and around Kingston.PositiveResponsiveness, Professionalism

Emily · 25 June 2022

★★★★★ 5/5

Google

Featherstone Leigh at Kingston, has been great to work with; their professional attitude but same time personal touch and understanding the process and supporting the cases, it has been great! I have worked with Charley West and he has been the representing FL, and I can easily say his robustness, positive attitude, authentic and welcoming attitude made the whole process smooth and easy to follow. As it is well known real estate buying/selling is not just about financial investment but in most cases it is an emotional investment and it is really important in such cases to have someone with high empathy (EQ) and Charley definitely has it!

Yesim · 13 November 2021

★★★★★ 5/5

Google

Bought a property through Featherstone Leigh in Kingston and we had a brilliant experience. Charley West was incredibly patient and helpful at every opportunity and worked really hard to make the process as smooth as possible. He always returned calls and emails and went out of his way to find answers (which probably should have been dealt with by solicitors) to keep the process moving. We would 100% recommend, of all the people involved in buying a house Charley was hands down the most supportive and helpful.PositiveResponsiveness, Quality, Professionalism

Amy · 13 November 2021

★★★★★ 5/5

Google

We marketed our house with Matt Aboud and the team at Featherstone Leigh in Kingston and initially could not find anything ourselves so were not able to proceed with any of the offers they got for us. We removed our house from the market but Matt called us a few months later with a house we were keen on. He was right, we put ours straight back on the market and FL were able to secure us an offer enabling us to be proceedable on the house we purchased. The team including Richard Porter and Charley West work together well, are responsive and honest and I'd recommend them.PositiveResponsiveness, Professionalism

Tim · 25 June 2021

★★★★★ 5/5

Google

I recently sold my Kingston property through Matt Aboud and his team at Featherstone Leigh. They were absolutely fantastic, impressing me with their professionalism, support and willingness to go the extra mile to make sure I got an outstanding service. The team worked exceptionally hard and secured a buyer for our property in just over a week. Matt is extremely knowledgeable in his field, patient and helpful. He was always on hand to answer questions and attentive at taking proactive steps to ensure that our transaction kept moving in the right direction. I can’t recommend Matt enough! I wouldn’t use any other local agent.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 25 June 2021

★★★★★ 5/5

Google

I recently sold my house through Featherstone Lee and found them courteous, efficient, professional, trustworthy and highly knowledgable about the market. I had lived in the house for more than twenty years with my growing family and I was afraid that selling up would prove hard and emotional. However, the whole process was so quick and efficient that I needn't have worried. Featherstone Lee made things as painless as possible and I would thoroughly recommend them.

Emma · 13 November 2021

★★★★★ 5/5

Google

We recently bought our new home through Featherstone Leigh and were very happy with how things went. Communication was always very good, open and clear. Charley managed the negotiations around the offer very well, and Matt kept us informed of progress and handled any problems once the offer was accepted. We would not hesitate to recommend Featherstone Leigh, and would like to thank Charley and Matt for making the process straightforward and dealing with the considerable difficulties of holding together the sale during the pandemic.PositiveResponsiveness, Professionalism

James · 13 November 2020

★★★★★ 5/5

Google

Matt and his team did a fantastic job of selling our house. Another agent had got it under offer but they did nothing to push the sale through and it eventually collapsed. Within days of putting it on the market, Featherstone Leigh had it under offer at asking price. They then worked tremendously hard to get the sale through, chasing buyers and solicitors. I really couldn't recommend them highly enough. We also rented our house through them and again the service was faultless. If you're thinking of selling your house, I wouldn't consider going to any other agent. Featherstone Leigh know the market inside out, they will know what price you will get and they will push a sale through.

Stephanie · 25 June 2020

★★★★★ 5/5

Google

Matt Aboud was excellent in single-handedly dragging a particularly difficult chain, of which we were the top of, over the line. Through no fault of Featherstone Leigh, the chain was longer and more difficult than envisaged due to the failure to disclose and lack of transparency of another Estate Agent further down the line. Without Matt's tireless efforts the chain would have crumbled easily. His team worked efficiently in the sale itself and produced excellent marketing. Kevin and Sarah Hand

Kevin · 14 November 2018

★★★★★ 5/5

Google

Staff were all friendly and helpful. My auntie wanted to give a special mention to Kerry for helping point her in the right direction of who to talk to when she came into the branch, 5 stars from me!

Joel · 13 May 2024

★★★★★ 5/5

Google

I have dealt with Sarah at the Kingston lettings department on a number of occasions now.The quality of service and attention to detail shown by Sarah and her team is excellent. They have a level of integrity which far exceeds a number of other agents in the area who seem only interested in getting their fees.. I have no hessitation in highly recommending Featherstone Leigh as a company you can trust for providing first class tenants with hassle free negotiations. Thankyou for providing me yet again with first class service! Hilton

About · 15 November 2015

★★★★★ 5/5

Google

Featherstone Leigh acted for us for the sale of a property in Kingston in 2013. 6 local agents were approached who between them valued the house between £550k and £750k -so much for experts! Matt from Featherstone Leigh pitched the price at what we felt was a realistic value at the time, we felt confident that he knew the market and he was astute enough to negotiate on the fee for the sale (otherwise they would not have been engaged). The selling process proved more complex than we envisaged because of buyers making offers which they subsequently could not fund. Each time things stalled Matt gave us good advice and each time we returned to the market we did so at a higher price .The house was finally sold at £60k more than the original asking price with much of the credit going to Matt for his skill negotiating with prospective buyers and weeding out time wasters. Communication between us and Matt were excellent, to the extent that he replied to an e-mail from me while he was on holiday abroad and on another occasion at 11.00pm on a Saturday night. I don't usually writer reviews but credit where it is due, anything to do with buying/selling a house is stressful and Matt at Featherstone Leigh certainly lightened our load.

John · 15 November 2014

★★★★★ 5/5

Google

Our experience with Featherstone Leigh was nothing but positive, and I would thoroughly recommend them. It took several months from when we had our initial valuation to making the decision to place our house on the market, and throughout that period Matt kept in touch with us without being pushy in anyway! Once we made the decision, the team were great at managing the viewings process for us, and ensuring that it wasn't disruptive for our young family. They managed the offer process really well, getting us what we had been looking for, and then marshalled us all the way through to completion and into our new home. Incidentally it was Matt who was also able to give us some advice on new areas to look at! Moving house is never enjoyable, but Matt and Selina certainly made in bearable, and we wouldn't hesitate to go back to them again in the future.

Caroline · 15 November 2014

★★★★★ 5/5

Google

In February 2014 my wife and I decided to sell out four bedroom home in Kingston and signed a contract with a local estate agent. In early April we had our open day and waited for a buyer to come in - about 5 couples attended and there was one offer which quickly disappeared. We were informed that being close to Easter had not been helpful and we should stay calm. Why did they not advise this when we suggested that as the open day date in the first place? We did remain calm and the number of people coming round for viewings was one or two a week but people seemed unsure what they wanted. The estate agent finally secured a buyer but then things stalled as our buyer was in a difficult divorce and there were complications. June went by and then July slipped by and our frustration with the situation grew. Our estate agent was doing her best but we were all at the mercy of divorce proceedings and little could be done (apparently) . Though out this process we would get occasional calls from Featherstone and Leigh who were surprised that we were still in the house 6 months on. Frustrated by the situation we agreed to meet with Matt and Sophie of Kingston branch of Featherstone and Leigh. They were professional and sympathetic but felt they could do better. It was a Thursday afternoon they claimed they could get a photographer round the next day, put our details on line Saturday and buyers through the door Monday morning. They also were confident they could get the sale completed within a six week period. We decided to take a chance and go with Featherstone and Leigh. Everything Sophie and Matt said happened!.....as we were on line that weekend and we had three buyers through the door Monday morning and an improved offer that day. We were delighted that things had suddenly taken a turn for the better grabbed the offer and began planning our exit. Through out September Featherstone and Leigh were supportive and in contact they made sure that things progressed and the folks in the office were always friendly and aware of what was going on. In October we actually moved. There is little doubt for us Featherstone and Leigh in Kingston turned things round and helped us move forward with our lives. Next time when I have any dealings with the property market it will be through their offices.

John · 15 November 2014

★★★★★ 5/5

Google

We've just completed on our house purchase with Featherstone Leigh and having bought and sold a few properties, this was definitely the best experience we've had. I was really impressed with Selina who was always professional, friendly and efficient. The house was purchased as a buy to let and Selina arranged for it to be viewed (with the sellers permission) by potential tenants before it had exchanged. As a result, Featherstone Leigh found tenants before completion and they are due to move into the house in two weeks time. This has been an extremely seamless process for us, thanks to Featherstone Leigh and their team, particularly Selina.

Nisha · 27 June 2014

★★★★★ 5/5

Google

I've used a lot of different estate agents in the past, and it's often hard to tell which ones are the best as there are so many on the high street. However, my experience at Featherstone Leigh in Kingston was superb dealing with Matt and Charley who were both professional and in contact with me every step of the way. I can highly recommend them and will be using them again for the future. Cheers!!

Andrew · 14 November 2019

★★★★★ 5/5

Google

We recently bought a property through Featherstone Leigh and dealt with Stephen. He was a delight throughout the whole process. Incredibly polite and accommodating with us. We had further communications with Richard and found our queries answered promptly and efficiently. In all our experience was an absolute pleasure and we would definitely deal through them again if we get a chance.PositiveResponsiveness, Professionalism

Jayne · 25 June 2022

★★★★★ 5/5

Google

We had a super experience with Featherstone Leigh having bought, then rented out and finally sold our flat through them. All departments were great to deal with. Matt has been a reliable and trustworthy agent. Our sale was a dream, we had about 30 people view in the first week and an agreed sale at asking price by the tenth day. Can't recommend them enough. Many thanks.

Zoe · 25 June 2020

★★★★★ 5/5

Google

My partner and I were very pleased to work with Penelope at Featherstone Leigh in Kingston. We were in a tough spot looking for new living arrangements at short notice during lockdown. Penelope was very prompt at finding us the *perfect* spot! Thanks to Penelope and team for going above and beyond, and for your patience with my many questions!PositiveResponsiveness

N · 13 November 2021