Trusted Agent profile · Kingston Upon Thames · Surrey
Verified
★★★★★
2,192 reviews across 1 platform
4 Wood Street, Kingston Upon Thames, Surrey, KT1 1TX
Part of Dexters, see every office.
Dexters's office in Kingston Upon Thames, Surrey, at 4 Wood Street, is rated 4.9 out of 5 across 2,192 reviews on 1 platform, including 2,192 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Send Dexters a message.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleThe service we received from Kristian at dexters was fantastic! He was informative, efficient and most importantly very friendly.
Dear Ailsa, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleVery happy with Bella, she has been very professional and positive with going forward my viewing for this evening!
Dear Keryy, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleIsabella at the Kingston office has been very helpful and enthusiastic about matching with suitable properties and arranging viewings
Dear Rie, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleI would definitely recommend Dexters Kingston and in particular lettings negotiator Kristian Gray and Isabella Briley for their patience!
Dear Frances, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleMy friends and I have been looking for a property to let since more than a month ago and Dexters have been sending me recommendations based on our preferrences until we found the property we really liked. My friends and I are really thankful to the team most especially to Harley for guiding us and for the smooth and quick process for us to let the property. Since viewing, we knew that we wanted the property and we knew we're in good hands with Harley despite all our concerns, requests and questions. Highly recommended!
Dear Patricia, I was delighted to read the comments in relation to our Kingston office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
4/5
GoogleSuper helpful, especially from Conor. He took all our aspects into consideration to find a range of options for us to look at. Very informative and always willing to help us discuss our options in a very non-biased form. Genuinely felt like he cared for our interests rather than a ‘sell’ like other experiences we’ve had and that’s such a plus for us! Though we’ve yet to find our home yet, we’re being complete supported through our whole process.
Dear Rachel, I was delighted to read the comments in relation to our Kingston office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleSonia at Dexters Kingston, is one of the best agents I’ve ever worked with. She is very helpful and supportive. In my early days in the field she helped me a lot to make it easier. She is an asset for Dexters and for contractors. So pleased with her professionalism and ability.
Dear GSP Maintenance & Cleaning Ltd, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe property management team especially Stacie P. always there to help. Excellent customer service and a pleasant person to talk to. Managing our maintenance of our flat in a good and professional manner.
Dear Petros, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSigning up with Dexter’s agency to rent a property has been hands down one of the best decisions I’ve ever made . They way they look after tenants are excellent. What makes our experience even better is the lovely property manager Joanna Dear , she is always there to help and Any property issues are resolved immediately. We never have to wait for something to be repaid for more than 24 hours . My partner and I are always very pleasantly surprised how promptly Joanna deals with any requests have had in the past . They are dealing with any enquiries in a friendly , professional manner . Thank you very much for all of your hard work , we will definitely stay with Dexter’s for no matter what - renting , buying or selling . Best wishes from Monta and Aaron
Dear Monta, Having read your review, we would like thank you for your feedback about our Kingston Upon Thames Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI had an amazing experience whilst buying my first house with my wife and I have to say an agent named Conor was especially helpful, Id recommend him and the entire company to anyone
Dear Rhys, We appreciate you taking the time to submit your review regarding the service you received from our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleI am very happy with the service provided by Dexters . Ben Surman has been very helpful, provided the right advise and he is very professional
Dear Diya, Thank you so much for the fantastic feedback, the team at Kingston are delighted that you have taken the time to submit this to us. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleAlex has been so lovely to deal with. Whilst house hunting using different agencies in the area, he's been the most proactive, friendly and helpful agent by a mile.
Dear Katie, Thank you for taking the time in providing such lovely comments about Alex in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleAmol helped me with my remortgage and I highly recommend mortgage kart. The best part I like is the way he handled the whole process and answering all my questions and helping me in getting the best deals. Also he is reachable all the time …
5/5
GoogleIsabella did a great job in finding us an excellent property. I would strongly recommend working with her.
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleBariley she is very polite and had a good conversation and she cleared all my doubts with patience
Dear Kuruva, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleJoshua Evans from their office has been extremely helpful with my property search. He has been very proactive.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
GoogleI instructed Dexters of Kingston to market my property in April, whilst the staff were all professional, i found them completely useless and immediately changed estate agents soon as our contract expired. I strongly advise sellers to chose an alternative. I posponed writing this review until an alternative estate agent successfully marketed and sold my property. I therefore write this review knowing how an experience with an estate agent should be. My property was a very small, mid terraced house in SW london - if you are selling a similar property (300 - 400k) this review is very relevant, My issue was that whilst the staff were professional and they gave a very polished presentation to win my business, dexters weren't competent in even the basics of selling a property. As a result they were completely infective at marketing the property - when i switched agent, the new agent achieved more viewings in a single weekend than dexters achieved in 8 weeks!!! My 3 biggest issue were: 1 - Price - They mis-valued the property by £80k (17%)! I strongly challenged them twice at the time as their valued price as i made no sense to me relative to other properties on the market. My words were ‘i don’t want to be greedy, i just want it sold’. They assured me this was the right price to ‘test the market’. I trusted them against all logic as they are the professionals so i assumed they knew better. I had to make multiple price adjustments because of that incorrect value making me look a weak seller. 2 - Photos - the photos were awful! The person talking the photos clearly had no eye for a photo and the camera wasn’t even a very wide angle lens. As a result, the house looked dark, small and depressing. The photos from the alternative agent were in a completely different league. In fairness, when i challenged them they did take more photos but they too were low quality. (In particular, the bedroom has a fireplace yet in the 1st set of photos, the fireplace wasn’t visible - isn’t that a feature to be highlighted!?!). When i gave them notice of contract termination they commissioned a professional however even these photos where worse than the alternative agent. 3 - ‘FOR SALE’ sign - I wasn’t living at the property at the time. When i happened to drive past the property a few weeks after commissioning them, i realised they hadn’t even put up a ‘for sale sign’. I had to remind them that they needed to put up a ‘for sale’ sign!!!! Their reason for not putting up a sign was that they lost an email regarding organising it. In conclusion, i strongly recommend against dexters. I believe i would of had to massively under value the property for dexters to be able to sell it - i got £5k over my target price via the other agent. If you chose to use dexters i suggest you verify their valued price makes sense, insist on profesional photographers (and, just incase, you’d best check they remembered to put up a ‘for sale’ sign...) Good luck selling your property.
Dear John, I understand our Area Director Ben Williams has being trying to contact you regarding the points raised. If you could please contact him at benwilliams@dexters.co.uk at your earliest convenience, we would like to discuss the points you have raised. Kind Regards, Hayley Marner Customer Relations Team
5/5
Google(Translated by Google) Ms. Kelsey Hargan, the real estate agent in Dexters Kingston, is a brilliant and intelligent property agent. She allowed me to carefully examine the property and offered invaluable advice regarding my choices. I …
1/5
GoogleI was initially recommended to ask 1,125pcm. Despite opting out of the Full Mnagement option, I was sent a letter of intent specifiying Full Management. I explicitly stated that I wanted to rent for a max or 2 years. I was then asked (twice) if I'd consider the five year plan service. Just over a week later, Dexter's "Expert Opinion" was that I should accept an offer of 1,030. And by the way the tenant wanted a 3 year lease. I had to, once again, point out that 2 years was the max. Not very impressive.
Dear Ron, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThis is the second time I have purchased a house through Dexters. Jamie and the team are very professional and have been a pleasure to work with. Highly recommend.
Dear Andrew, I was delighted to read the comments in relation to Jamie in our Kingston office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleDexters was a revolution. Before encountering them I was very daunted by the task of finding a flat suitable for me and my partner. I severely struggle with finding that perfect place as I was still unsure of my needs. Nevertheless i spoke with dexters and imidately it became clearer with luke being very calm and understanding. I could not be happier with where I am now and I like to formally thank dexters for the amazing customer service and delivering me a dream flat with in a location I desired.
Dear Matt, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleWe rent a year ago 1 bedroom flat from dexters Kingston "Aaron Fakolujo" was helped for us to move that amazing flat when i went Dexters he is soo friendly look like we're in family members , i was really happy and we did 3 years contract which is he was helpful on that time.What I want to do say I'm sure the guys are not only agency they're behind of you always I'm glad that I meet him thank you for making us happy Aaron and Dexters team...
Dear Selda, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleIncredibly thorough and professional. Kirk was my agent and I only wish I could use him on my next move! From first meeting to completion the dialogue was exactly what I wanted.
Dear Karl, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
4/5
GoogleI engaged Dexters 9 years ago to manage my property while I was abroad. The service provided has been consistently ahead of the curve specifically with reference to my key requirements of property maintenance and letting. Each lease agreement seamlessly dovetails with the next as a result of their focus and forward planning. Kayleigh McHugh is currently managing the transition on completion of a 3 year lease giving me confidence that Dexters will yet again deliver the optimum outcome for me.
Dear Michael, Thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
Send Dexters a message.
