Trusted Agent profile · Kingston Upon Thames · Surrey
Verified
★★★★★
2,192 reviews across 1 platform
4 Wood Street, Kingston Upon Thames, Surrey, KT1 1TX
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Dexters's office in Kingston Upon Thames, Surrey, at 4 Wood Street, is rated 4.9 out of 5 across 2,192 reviews on 1 platform, including 2,192 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleHad a good experience with Kelsey she was very accommodating in helping us find the right property in the time we needed and dutiful in her advice.
Dear Jahrad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMr. Conor Hayes is a Senior Sales Consultant in Dexters Estate Agent and he is very helpful, kind, generous and open minded individual who really deserves a big round of applause for his outstanding work and also he is very knowledgeable and professional. Overall his work is really praiseworthy.
Dear AhsanHabib, We appreciate you taking the time to submit your review regarding the service you received from our Kingston Upon Thames Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI came in this morning and was greeted with warm smiles and hello. The receptionist was amazing and put me at ease. The other two ladies were great also and gave me loads of advice. I will definitely be using Webbs to buy my new home. 🏠 …
3/5
GoogleDexter’s did not communicate fully during the selling process. At times I had to phone them for an update and I gained more information from the estate agents who I was buying a property with.
Dear Katie, I am concerned to read your comments and have passed them to the Director of our Kingston office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma
4/5
GoogleWe have been working with Dexters for number of years, firstly to purchase our buy to let, and continue to rent through Dexters, working with director Sonia. Can’t think of a reason to leave them.
Dear Margi, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
GoogleI used Dexter for the first time this year. Based on the results, they delivered and introduced me to the right tenant. However, they can improve even more by double-checking draft contracts and email communications.
Dear Trung, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleManson' s were great to deal with, they were quick and always available to answerr any questions and Alexi went above and beyond to help. He was quick at responding and he was always pleasant. It was a pleasure to have him and the team helping us through a stressful move.
Thank you so much Esther, I am thrilled that you are happy with your new porerty and with the service. I hope you are setled now and relaxed. Alexi-Mansons property Consultants-Jesmond
5/5
GoogleI had Ryan and Danielle out to complete a valuation and their knowledge and service was excellent. They were so helpful!!! We can’t wait to work with them with selling our home ❤️
Thank you for the lovely words! And we can't wait to be able to support you on your new adventure!
5/5
GoogleWe’ve recently sold our house through Dexters Kingston and they have also been helping with our search for a new property. Chloe has been extremely helpful, staying in regular contact and keeping us updated on new properties coming onto the market. Thanks for all your, help so far, Chloe.
Dear Tom, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleSophie at Kingston Dexters was amazing, super helpful, professional, and easy to deal with. Highly recommend!
Dear Matthew, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleMy partner and I have recently rented a property with Dexters - in this competitive market it is complete luck which agent is letting the property you want, but it worked in our favour this time! Jess and Sonia were friendly, helpful and …
Dear Charlotte, Thank you for taking the time to leave such great feedback regarding your experience with Jess and Sonia in our Kingston office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleJessica did a brillant job by showing us the property two times and running details of the property with me and my husband. Nina is also handling our purchase matter very efficiently. We are really happy with the overall service provided by Dexters team in Kingston.
Dear R Ghumman, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleAnisa very friendly and professional, very highly recommended 👌 …
Dear Sabina, Thank you for taking the time to leave a wonderful 5 star Google review. Anisa will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleWould highly recommend all day and miller very efficient, always in contact, very professional, big thank you to umar for helping us with our move
5/5
GoogleWanted to rent a 2 bedroom Flat in Kingston Upon Thames and had a really good experience with Dexters, Thankful to Joshua Evans for making the process smooth and stress-free, really appreciate the service!
Dear Muhammad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma
5/5
GoogleBella worked diligently to secure my wife and I a new home and understood quickly the type of property we were looking to rent. Five stars for her work and I would definitely recommend.
Dear Pual, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleVery friendly, helpful, and professional agents. Special thanks to Claire for taking care of us. Highly recommend this agency. As an international student, I've rented with many agents around NorthEast. The best of them all is Manson's. Well done 👏 …
Rachid so glad to hear you found our service helpful and professional, thank you so much for taking the time to let us know and hope you're very happy in the property. Many thanks Claire and the Mansons team.
5/5
Google5 stars to the lettings team Kingston upon Thames. I would like to thank Tom Lelyveld for his hugh effort in making my whole experience an enjoyable one. He is a very helpful, polite man who cant do enough for you...Nothing was to much trouble... Thank you Tom.
Dear Brian, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI was in search of a property to rent together with my friend. We found one in particular that we liked through Dexter’s agency, after much discussion with my friend we decided to go for the property. Upon nearly signing our contract Dexter’s had contacted us saying that there’s a brand new property available just in the heart of Kingston, which we had a look on and immediately changed our mind, ending up in signin a contract. You can definitely tell that Dexter’s agency is looking after their clients, making sure that they exactly find what they are looking for. Throughout the paperwork process Dexter’s was really nice and helpful, giving all necessary help and answering any questions, upon visiting their office in Kingston you are greeted immediately. The office and the agents also answer your phone calls writhin quick reasonable time and are always there to assist you. So far the best agency I have used, can only say good things about it. A big shoutout to Amelia who works in the Kingston branch, thanks for finding this property for us, as well as for helping me and my friend out with all the paperwork and the tenancy process in general.
5/5
GoogleExcellent experience, very friendly service from Emily H in particular who was very knowledgeable and helpful
Dear Kieran, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI am really happy with their service and with the lovely staff members, Isabella and Kelsey.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
GoogleVery poor service at an inventory check out in Richmond on Saturday 8th June 2018. The check-out inventory report is dramatically different to the check-in report, in both the length of time it took to conduct and in the way this report has been quality controlled and conducted. There is a large discrepancy in the time the check-out was conducted in; over 1 hour and 45 minutes, whereas the check-in only took 45 minutes. This variable is clearly not contemporaneous and as a result, did not follow the same format as the check-in report and as such, in part, has led to several both minor and major omissions throughout the original check-in report being presented as a new phenomenon in the check-out report. The inventory clerk and accompanying x 2 trainees on the day itself were 1 hour and 10 minutes delayed to the appointment which was scheduled for 11.30am (the clerk attended at 12.40pm) and kept us waiting and this lateness without even a phone call to explain or apologise for the inconvenience caused was disrespectful and unprofessional. There are material discrepancies in the check-out inventory report in comparison to the check-in report and also several comments which demonstrates a lack of care and ethical standard from a company which is supposed to offer expertise and impartiality. The Inventory Clerk on the day of the check-out had confirmed that the overall condition of the property was in a good condition and did not flag any faults or need for deductions. However, several elements of the check-out report is contradictory to what was verbally stated on the day. The final report is littered with inaccuracies and errors. The fact that there are several discrepancies and inaccuracies in the format of and quality control of the check-in and check-out reporting process has, as a result, led to inaccurate and inconsistent reporting of the specifics of the property which has unfairly misrepresented the true condition of the property as at check-in and check-out. It is not right for individual employees acting as inventory clerks to act in such an unprofessional and unethical way, and perhaps this is something the company makes a habit of doing. And if that is the case, this is most concerning. The training and development of the company clearly needs attention. Unacceptable and very disappointing and negligent conduct. Will be complaining to the two accreditation bodies to whom Greenkite state they belong - the Association of Independent Inventory Clerks (AIIC) and the Association of Professional Inventory Providers (APIP).
5/5
GoogleI’ve used Green Kite on a few occasions for inventories, the first time after another company let us down and a friend suggested I try them. We had a tight schedule and Green Kite were able to fit us in at short notice with a very professional service after the other company cancelled last minute. We’ve happily continued to use them and have always found the service consistent and professional. All the representatives seem well trained as we’ve had exactly the same service through different people so we always know exactly what to expect. A happy customer!
5/5
GoogleDexters are one of the best estate agents. My family and myself have used their services over many years and only experienced a professional attitude with a personal touch. Sonia from the Kingston office went out of her way to help me with a issues I had. I am grateful to her and the team who proved time and time again they are a trustworthy group of professionals.
Dear Shwan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
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Yes. In The Trusted Agent 2026 awards: Dexters, Kingston Upon Thames won Platinum.
Send Dexters a message.
