Dexters Kingston Upon Thames reviews

★★★★★ 5/5

Google

I spoke with Kane Gayle (Account Executive) at Propertymark while signing up for the NAEA qualification and wanted to leave a quick review to mention how helpful he was. He explained everything clearly, answered all my questions without overcomplicating things, and made the whole process much easier to navigate. He came across as knowledgeable and approachable throughout. Overall, a straightforward and positive experience! Thanks Kane!

Daniella · 11 April 2026

★★★★★ 5/5

Google

Kelly was brilliant - she was kind, thoughtful, experienced and knowledgeable. I really appreciated feeling taken care of as a buyer, even though I know the agents are ultimately working for the seller. Her professionalism and warmth was a credit to Dexters.

Sarah · 15 September 2026

★★★★★ 5/5

Google

The team at Sowerby Bridge have been amazing from start to finish for the sale of our property. Ella was looking after us the whole time and we have never had to chase for updates or for action to be taken. She’s been proactive in everything and kept us updated 100% of the time so thank you so much Ella.

Elizabeth · 11 May 2026

★★★★★ 5/5

Google

Ayca was absolutely amazing in helping us find an apartment in exactly the location we were looking for. She always responded very quickly and was incredibly helpful and knowledgeable throughout the process. It was a pleasure dealing with her, and we highly recommend her to anyone looking for a great real estate agent.

Meetali · 30 June 2026

★★★★★ 5/5

Google

Bella was extremely helpful throughout the entire process. She made me feel heard and was able to match with an amazing proptety that I can not wait to move into. The responses to my emails were excellent and I can not thank enough for how smoothly she helped the entire process go. Thank You Bella, for everything

Ginge · 29 May 2026

★★★★★ 5/5

Google

Bought and sold with Katy. Can’t recommend her enough, very helpful, knowledgeable and supportive with excellent communication. And also the rest of the team, great job by all. A breath of fresh air compared to the usual estate agents. Would highly recommend Katy and the rest of her team. Thank you for making the whole process as painless as possible, loving the new house!

Sarah · 6 April 2026

★★★★★ 5/5

Google

5/5 Stars: Seamless Enrollment with Kane Gayle! ​I just completed my enrollment for the Propertymark Level 3 Lettings Certificate, and I couldn't be happier with the process. I want to specifically thank Kane Gayle, Account Executive, for his excellent support. Kane was incredibly patient, professional, and clear throughout the entire payment process, making what can sometimes be a stressful transaction feel very straightforward. His follow-up communication has been fantastic. I'm now officially enrolled and looking forward to starting the course. Highly recommend reaching out to Kane if you are considering a qualification, he is a huge asset to the team!

Nigel · 11 November 2025

★★★★★ 5/5

Google

Mansons have provided an excellent service while I was transitioning into my new home. Isabella was very reassuring and maintained great communication throughout the process. Andy was welcoming and friendly on the check-in day, which made a big difference. Daisy has also been very professional and helpful since moving in. Overall, I’m very happy with the service so far and appreciate the support from the team.

Samuel · 9 March 2026

★★★★★ 5/5

Google

I was initially contacted my one of your agent were i provided details on what I wanted to look for, latter that day I changed my mind on some details and so i contacted the branch to change them and Isabella was the person that handled my querie, it was delt with quickly and professionally which give me hope for my job hunt ahead.

Tom · 17 March 2026

★★★★★ 5/5

Google

Mia was so helpful, getting me in to see a property within two hours of ringing up and offering super helpful information in order to secure a flat as soon as possible. Makes you feel really cared for during a stressful time of flat hunting!

Poppy · 31 July 2026

★★★★★ 5/5

Google

Mia Hicks and the Dexters team have been fantastic - proactive, responsive, and helpful in every aspect of our dealings with them as a landlord. We have switched from another agency and faith has been restored by Mia and the team’s service & help Jonathan

Jonathan · 31 July 2026

★★★★★ 5/5

Google

Thank you Mansons for a more than satisfactory experience as a letting agent who then very successfully sold my rental property to existing tenants. Very smooth transition, excellent communication between conveyancers (who Mansons recommended), tenants and myself. Just over three months from agreement to market prperty to completion of sale. Faultless and to be highly recommended.

Victoria · 9 May 2026

★★★★★ 5/5

Google

“I wanted to give you some feedback on the advertising and sale of my property. I was very pleased with how it was marketed, the photos, description and listing were clear and professional, which helped attract interest quickly. Communication throughout was good, and you kept me updated regularly. A special thank you to Fleur and her team for everything they have done. They made the whole process straightforward and helped get the sale completed smoothly. I really appreciate all their hard work and support.

Khurram · 4 July 2026

★★★★★ 1/5

Google

DO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!

Isabella · 9 October 2025

★★★★★ 5/5

Google

I recently saw a property with Bella and although it wasn’t for me, she was absolutely amazing and provided extensive knowledge. We have since seen a few others together and I can really tell she concentrated on what I am looking for! Couldn’t recommend more. Thanks Bella :)

Sofie · 26 June 2026

★★★★★ 5/5

Google

Isabella was very proactive throughout my property search and consistently arranged viewings for places that matched what I was looking for. She was responsive, professional, and made the whole process much easier. I really appreciated her effort and would happily recommend her service.

SN · 30 July 2026

★★★★★ 5/5

Google

I recently contacted Lucy Wymer at Propertymark for advice on enrolling a member of staff, and the service I received was excellent. Lucy was knowledgeable, efficient, and exceptionally clear in explaining the process, ensuring everything was straightforward and stress-free. Her professionalism and willingness to help made a significant difference, and I felt fully supported throughout. I would highly recommend Lucy to anyone seeking guidance or assistance with Propertymark matters.

Gero · 11 January 2026

★★★★★ 5/5

Google

Mia was great. She was already at the property when I arrived to view it and dealt with my subsequent offer quickly and efficiently. I am very grateful for her assistance in helping me find my new home. Thank you!

Tom · 12 August 2026

★★★★★ 5/5

Google

I recently completed the purchase of my flat, and I couldn't be more pleased with the service provided by Harvey at Dexters Kingston. Harvey did an excellent job getting the transaction over the line, despite several complexities that arose throughout the process. While my own circumstances were complicated, the sellers were also both based abroad, and I had a property to sell that was part of a two-property onward chain. In addition, we encountered a number of unusual leasehold and management company enquiries, which added layers of complication and delays. Throughout it all, Harvey remained incredibly patient, kind, responsive, professional, and calm. He managed all the stakeholders involved - solicitors, buyers, sellers, and management agents - with real skill and professionalism. His ability to keep things moving, while maintaining clear and open communication, made all the difference. I would not hesitate to recommend Harvey to anyone looking for a highly competent, kind and trustworthy estate agent. Thank you very much again for all your support!

Kana · 22 September 2025

★★★★★ 5/5

Google

Very good agents, Mia and Sonia were particularly active and helpful in communicating with me and my friend, despite a lack of contact from the landlord we made our offer to, we felt like our property search was in good hands. I am very …

Gina · 4 July 2026

★★★★★ 5/5

Google

I had a really great experience dealing with Bella at Dexters. She was incredibly helpful, professional and friendly throughout the whole process, making everything straightforward and stress-free. Couldn’t fault the service and would definitely recommend Bella and the team at Dexters!

Daniel · 31 July 2026

★★★★★ 5/5

Google

Katy and her team use modern different ways of communication with both sellers and buyers to ensure everyone is always in the know and up to date with the latest. They are responsive, professional but the main thing that stood out for us.. honesty! Super casual friendly approach that speak in normal English (no jargon) no answer or question too silly. Love love love.

Ellie · 6 February 2026

★★★★★ 5/5

Google

Great experience working with Sophie from Dexters in Kingston to find a new home for my family...I always feel understood and heard so they can start the search using my requirements and then sending me frequent listings and matches. Also love the permanent check ins via phone calls and query if anything changed in terms of our preferences. Highly recommend this real estate agency - they also reach out to neighbourhood borough´s offices to find matches there. So you actually can´t miss the most suitable property ;-)

Marcel · 18 September 2026

★★★★★ 5/5

Google

I have had an excellent experience with this company and have received their support with both selling my property and purchasing a new home. The team is professional, helpful, and always very efficient. I would especially like to mention Mia, who recently helped me rent a property in KT2. I am extremely happy with her service. She was very responsive, organised, and handled everything quickly and efficiently, making the whole process smooth and stress-free. I truly appreciate all the help and support I have received from the team and would highly recommend this company to anyone looking for a reliable and professional estate agency.

Sahar · 18 September 2026