Dexters Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Google

I want to show my appreciation and thanks to Ryan and Jordan of Dexters Surbiton who have offered great help to my property search during these couples of weeks. Both of them are very thoughtful and supportive, they understand my needs and arrange suitable viewings for me. Ryan is very hardworking and always did the follow up well. Jordan is never pushy and he is caring and understanding. I am so grateful to receive their “5 star services” in my property search. Best wishes to all the staff of Dexters!

Joyce · 9 October 2024

★★★★★ 5/5

Google

My experience of dealing with Dexters Surbiton has been 100% positive. After agreeing that they could handle the sale we received an offer within a few hours. After only 1 week we had received 6 offers and agreed a sale. Jo was very … More

David · 21 November 2025

★★★★★ 5/5

Trustpilot

I have two properties being managed by…

I have two properties being managed by Dexters. The agents have been very professional and easy to work with. Sophie Sheppard has been particularly helpful. She quickly responds and efficiently handles all of the special requests I’ve made.

Dorene · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive communication and empathy

Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.

Gabriella · 24 September 2024

★★★★★ 5/5

Trustpilot

Dexters has been my rental management…

Dexters has been my rental management agent for a number of years and have done an excellent job. Bethany Stewart is very helpful in sorting things out for me. I would recommend them.

Sema · 10 October 2026

★★★★★ 5/5

Google

Highly recommend Jordan and the staff at Dexters in Surboton, very professional team and managed to get us into our rental super quick and efficiently. Can't thank them enough :-)

Kyli · 17 March 2026

★★★★★ 1/5

Trustpilot

Vote for worst estate agency of the year

This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency

Ronny · 29 August 2024

★★★★★ 5/5

Trustpilot

Property Inspection done well

Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property

Shareena · 13 May 2026

★★★★★ 5/5

Google

Wanted to drop a note to say thanks to Elin (Shepherd)! I've been searching for a 1 bed rental for a few weeks now in the area. When I walked into Dexter's I was warmly greeted by Elin with a huge smile and felt at ease discussing my preferences with her. I really appreciated her friendliness and understanding (in the current climate finding a rental is a tricky business..) Thanks so much Elin and look forward to viewing other properties you find that are suited to me! Olivia :)

Olivia · 24 August 2024

★★★★★ 5/5

Google

My friend and I are currently in the process of moving to the UK from Canada and have been using Dexters to rent a flat in Surbiton. Yasmin Smith has been tremendously helpful, flexible, and patient, and has been super responsive to all of our concerns. Getting our affairs in order within a relatively short time frame has been the challenge of the century, but Yasmin has assured us every step of the way and has done everything in her power to resolve any issues that come up. My only qualm so far has been the use of Lettings Hub as a third party tool for reference checks which has been a bit of a headache so far. Even so, Yasmin has been able to contact them with our concerns and advocate on our behalf.

Jane · 24 August 2024

★★★★★ 3/5

Trustpilot

Daniel's customer service is great

Before Daniel F joined the team I struggled a bit with Dexters (hence the 3 stars). Often things would not be done, people wouldn't log when there had been a visit to my flat so more would be booked in and there were lack of updates at times which felt frustrating. However after dealing with Daniel F it feels like things are changing for the better and if I had always dealt with Daniel I would prob give Dexters a 5 star rating. Great customer service, always keeps me informed and gets things moving which I really appreciate!

Amie · 22 August 2024

★★★★★ 5/5

Trustpilot

as our flat management agency

as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.

Emilio · 21 August 2024

★★★★★ 1/5

Trustpilot

Acted illegally

Did not follow process and illegally cut off our services and sent a checkout clerk to our home while we’re still living there. They gave him a key and advised him to enter the property despite us repeatedly and clearly communicating when our leave date was. We had to report them to the local council and open an investigation. They had our council tax and water cut off and then accused us of not paying our bills despite repeatedly trying to rectify their mistake. Cutting utilities is treated as harassment and unlawful eviction under the Protection from Eviction Act 1977. Under this act, it is a criminal offence for a landlord or agent to interrupt or cut off electricity, water, or gas to make a tenant leave. Specific estate agent that caused us these issues is Fahima Miah, Senior Property Manager.

Bek · 7 October 2026

★★★★★ 5/5

Trustpilot

Thank you Jamilah

Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.

Khaled · 13 August 2024

★★★★★ 5/5

Google

Charlotte is an extremely professional and proactive estate agent with a wonderful attitude. She was very helpful and supported me in resolving many issues along the way.

Wang · 27 March 2026

★★★★★ 5/5

Trustpilot

Monika at Dexter's -a great property manager!

My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!

Shallah · 6 August 2024

★★★★★ 5/5

Trustpilot

🙌🏼 Thank you!

I have recently moved out of the property and as most tenants know this is a very stressful work to do. But, I was so glad I had a wonderful support received from the Dexter's team special mention to Marco who had been amazing. He was very accommodating and re-assuring. Although, I am not with the same Estate Agent I would still highly recommend Dexter's Agent at St Margaret. Thank you all for the wonderful service for the past years and best regards to each and everyone of you!🙏🏻

Mrs · 1 August 2024

★★★★★ 5/5

Trustpilot

Petros Giorganios :)

While living at Oaklands Rise (Easton Court) Petros has been one of a few contacts I have had for helping me with any property management issues. Petros stood out to me as a go-to person as he always goes above and beyond to make sure problems and questions are dealt with quickly and effectively. It has made a huge difference to my experience and I would like to thank him and the North Property Management service for their hard work. Best wishesAmy

Amy · 1 August 2024

★★★★★ 5/5

Trustpilot

Monika is the only reason for the 5*'s rating

I don't usually write reviews but credit is overdue - Monika Piszczyk - property management - is the ONLY reason I am giving Dexters in Hendon 5*'s. She is someone who actually listens, cares about people and gets things done as soon as something arises!! Monika always goes completely above and beyond and has helped us with so many things in our flat that we have had problems with for YEARS that Dexters knew about but was left and unsolved - for example a mould issue within the flat - which was only taken seriously when we spoke to Monika. Multiple other problems have happened & I can hand on heart say Monika is the only person working in Dexters that we trust 100%! I have been with Dexters for years now and the only ONLY time things have been sorted, documented, updated and taken seriously was when Monika contacted us and became our property manager - before this it was a complete circus and if I went into detail about everything that went wrong, unseen to etc, it would take up this rating entire page!! Monika is an absolute asset to your company and I am not even joking when I say she deserves a payrise for dealing with so many things and being such an understanding person in every scenario because without her, Dexters is an actual joke. Thank you Monika for always helping us and being someone who is genuinely reliable and kind within that company, I really hope they value you and what you do for other properties that you manage.

Mkr · 29 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Dexters have been excellent in the process of me moving flat. Charlotte Rule showed me some amazing properties covering exactly what aspects I was looking for. Once I found a flat I loved Charlotte was exceptional in making the signing as smooth as possible though quick responses to any questions I had and making this as seamless as possible. Daniel Faulkner is a great property manager as he was quick to get in contact with me to ensure I had all the information I needed coming up to moving day. Both Charlotte and Daniel have been highly professional and had excellent communication skills making moving flat a much less stressful experience from what I had expected. Thanks to you both! Can’t recommend dexters enough.

Neve · 25 July 2024

★★★★★ 5/5

Google

We recently sold our property and bought another one through Dexters and both the sale and purchase were incredibly straightforward. We dealt with Jo initially who gave us an accurate valuation of our home and then found a buyer a week later for the exact amount it was valued (and then sold) at. We then worked with Joshua, whose communication was outstanding throughout. He managed both our sale and purchase and kept us regularly up to date with how things were progressing. When the few inevitable hiccups came up, they were dealt with calmly and in a solutions-focused way. We are very grateful to Joshua, Jo and the whole team at Dexters for making everything go through so smoothly and also because we are now living in our beautiful new home. Would highly recommend from start to finish.

Kimberley · 25 July 2024

★★★★★ 1/5

Trustpilot

Dishonest and a complete waste of time

Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website.Megan told me the sellers asked them to keep the properties as avaialble in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time?Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result.I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.

Sam · 22 July 2024

★★★★★ 5/5

Trustpilot

Great Experience

I experienced a few initial difficulties with one of the letting agents, but everything changed for the better once Ryan Campbell took over my "case". From that point on, the entire process went incredibly smoothly. Ryan did an outstanding job of making my move as stress-free as possible. Even after I moved in, he proactively followed up to ensure that everything was perfectly sorted. I am incredibly grateful for his professional, attentive support and highly recommend working with him!

Mona · 3 October 2026

★★★★★ 5/5

Google

Dexters is an excellent estate agency, and my experience with them has been outstanding. One of their staff members, Elin Shepherd has been particularly noteworthy. She has been in constant communication with me, demonstrating exceptional flexibility to accommodate my needs. Elin is a pleasure to talk to, always maintaining a cheerful disposition. Moreover, her advice on which house to choose has been invaluable. Her expertise and positive attitude have made the entire process much smoother and more enjoyable.

Omar · 24 August 2024