Dexters Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Petros Giorganios

Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.

Ateeb · 12 May 2026

★★★★★ 5/5

Trustpilot

Thank you to Verity and Harry for all…

Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.

Lydia · 19 July 2023

★★★★★ 5/5

Trustpilot

Dexters Notting Hill

Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!

Daria · 11 September 2024

★★★★★ 5/5

Google

Thank you so much to Ryan for his patience and hard work through helping me and my sister find our lovely flat you were a great help go to Ryan!

Rukshinda · 13 October 2024

★★★★★ 5/5

Trustpilot

Excellent problem solving skills

I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.

Juan · 21 November 2023

★★★★★ 1/5

Trustpilot

I have used this estate agent incompetent stafffor…

I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.

Charlotte · 8 September 2024

★★★★★ 5/5

Trustpilot

Thank you Pam for excellent support

Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!

Tina · 25 October 2023

★★★★★ 5/5

Trustpilot

A huge thanks to Joe Read and his…

A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property

Jose · 7 December 2023

★★★★★ 5/5

Trustpilot

Petros review

Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.

Ecrin · 20 September 2024

★★★★★ 5/5

Trustpilot

Nasra is great!

Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need

Nicola · 4 December 2023

★★★★★ 5/5

Google

Ryan was amazing he showed me and my Parner our dream house and we are so chuffed with him and the Dexter team! In love with our new house!

Rhea · 19 October 2024

★★★★★ 3/5

Trustpilot

Issues with marketing letters

EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.

Nicola · 30 August 2024

★★★★★ 5/5

Trustpilot

Overcoming a challenging Tenancy

After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.

Joanna · 28 November 2023

★★★★★ 5/5

Google

Viewed a house with Dexters although the house wasn’t suitable for my needs I had the most amazing experience with the sales man Amaan Monaf. He was very professional in his approach and even after he found out the house wasn’t suitable was still upbeat and carried on with the viewing in a professional and courteous manner. Such a shame the house wasn’t suitable but such a relief to know there was no pressure or uncomfortable feeling

MZ · 16 October 2024

★★★★★ 1/5

Trustpilot

Terrible experience

The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.

Domizia · 27 August 2024

★★★★★ 5/5

Trustpilot

I am working with Olivia from the…

I am working with Olivia from the Brentford office and it’s the first time I feel like the property is in truly good hands. She’s very responsive, attentive and empathetic. Long may she continue managing my property.

Jon · 15 September 2026

★★★★★ 5/5

Trustpilot

Shayan Waziri made my experince a 5*…

Shayan Waziri made my experince a 5* experience, he has helped me with my inquiries and he is extremely professional and helpful. Shayan is a big credit to the company and because of this experience, I am very satisfied with the service and will continue working with Dexters as a tenant.

Mr · 19 July 2023

★★★★★ 5/5

Trustpilot

Selling and buying

They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.

Robert · 24 August 2024

★★★★★ 1/5

Google

I've recently been debating selling my home and did a check round all the estate agents in Surbiton. Dexter's were one that I'd put near the top of the list, given they sold me this house in the first place. However, after doing my check round, not only were they by far the most expensive at 2% of the sale value, their pitch as to why I should go with them was that they tricked me into paying over the odds when I bought the house in the first place. Clearly they're just out to rip everyone off - don't buy from them, don't sell with them.

Judd · 24 August 2024

★★★★★ 2/5

Google

The staff are all relatively pleasant and polite but in my personal experience, I found Dexters to be the quite unethical in their practices. I spent 2 years trying to sell and buy so became well acquainted with the local market.  It was quickly noted that houses being advertised by Dexters were around 10%-15% more than their real value. One house I went to see they advertised for 500K and then reduced it in 2 weeks to 430K. They would then create a buyer frenzy where buyers think they are getting value but they would put buyers against each other for best and final bids and push for higher offers. This house may therefore end up selling for around 465K when the real value was no more than 430k to begin with. Another example was advertising one house for 495K when the one next door sold for 425k only a few months before and the one sold also had a garage and a bigger garden. This house was quickly dropped to 450K after the first week and again they generated a frenzy because it was advertised as having a large reduction. On another occasion, I made an offer and they failed to respond for almost two weeks. Eventually when I chased, they told me my offer was acceptable to the seller but they wanted me to enter best and final offers. It seemed that they had been using my offer to leverage higher ones. The irony of this was I pulled my offer because I refused to get involved in their games and the house was still being advertised a month later. As for verifying me as a buyer, I then got constant contact from their financial partner wanting me to use their services. In the end, I decided not to view anything advertised by Dexters.

Connoisseur · 24 August 2024

★★★★★ 5/5

Google

Jo, Sam and Andy presented extremely well from the first introduction. Sale of the property, from valuation, timescales and hitting a precise completion date were all achieved seemlessly. I wasn't expecting the different contact points throughout the sale, but it made for a comfortable process that is rarely achieved in the property market. I chose Dexters after visiting most of the Agents on the High Street, no regrets and thoroughly recommend all of the those involved, including behind the scenes. In the current climate, very impressed and less stressed. Many thanks.

Chr15f13mng · 24 August 2024

★★★★★ 1/5

Trustpilot

Incompetence writ large

We were recommended to use an agent that had been taken over by Dexter's. Since engaging Dexter's Finchely to let our property we have had numerous issues namely; 35% of monthly payments have been incorrect, over charges on agreed management fees and unauthorized letting board.On every occasion it has taken us to highlight the errors before they were rectified despite repeated (hollow) assurances that the Company highly values it's relationships. Avoid these cowboys at all costs.

Tony · 25 October 2024

★★★★★ 5/5

Google

I was in urgent need for rented accommodation in Surbiton, and thanks to Codie Haddon, within one day I was able to secure a perfect rented accommodation. A stressful task has been made very easy and smooth thanks to Dexters Surbiton Estate Agents, I would 100% recommend.

Jonathon · 24 October 2023

★★★★★ 5/5

Trustpilot

5/5 Service

In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.

Musa · 15 November 2023