Dexters Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

★★★★★ 5/5

Google

We recently started our search for a new rental flat as our current landlord is selling. Although we haven’t found somewhere yet, Jordan from Dexters has already been incredibly proactive and helpful. …

Nicole · 17 March 2026

★★★★★ 4/5

Google

Very proactive and Yasmin kept me informed of interesting properties in my target area. However other branches of Dexters kept on sending me emails and calling me for properties which were irrelevant to my search.

Akiko · 24 August 2024

★★★★★ 5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

★★★★★ 5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

★★★★★ 5/5

Google

Dexter’s have been great in my search so far, a special thanks to Ryan Mcquillen who has been really helpful with sending me listings and just making the time to find the perfect home for me.

Evie · 22 September 2025

★★★★★ 5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

★★★★★ 5/5

Google

My husband and me received a good service from the Dexter team especially Elin Shepherd.I place more than 5 stars on her. Please continue with your wonderful service.

Evernice · 3 December 2024

★★★★★ 2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

★★★★★ 5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

★★★★★ 5/5

Trustpilot

Excellent friendly service

Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸

Sulaiman · 19 June 2024

★★★★★ 5/5

Trustpilot

Outstanding outcome

A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia

Lavinia · 27 September 2024

★★★★★ 5/5

Trustpilot

I have been using Dexters for a number…

I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.

Hemang · 11 March 2024

★★★★★ 5/5

Trustpilot

Thanks for the service of Mr Rowan and…

Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!

BangKap · 28 October 2023

★★★★★ 5/5

Google

Dexters agent, Jordan Warne provided superior services to help us to locate the most subitable flat across their region and update us from time to time for latest information. Thank you Jordan

Way · 23 September 2024

★★★★★ 1/5

Trustpilot

10/10 for effort at business winning 0/10 for performance!…

We were badgered by Dexter’s for years so decided last summer to instruct them on a letting. They over promised on the rent they could achieve so we missed the window to secure tenants before the autumn. We also then instructed them to sell as we were receiving no rent . They failed to produce a single credible offer on either basis. We instructed Goldschmidts who found a buyer and at a strong price within a matter of weeks. I’m prompted to write today as we received probably the third cold call from Dexters as the old property is now for rent via the new owners . We told Dexters on at least 2 previous occasions that we had sold the property so I wish they could be more efficient/ professional in all they do.

Graham · 20 September 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean

Alistair was very efficient in assisting with the matter and ensuring all parties are kept updated throughout the process. We were able to effectively work together to achieve a very swift completion.

SSS · 18 September 2024

★★★★★ 5/5

Trustpilot

I had my inspection today with Monika…

I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!

Mon · 17 September 2024

★★★★★ 5/5

Google

I want to say a massive thank you to Jordan of Dexters in Surbiton who has helped me during my search to find a property. Great work Jordan thanks again.

Louisa · 19 October 2024

★★★★★ 5/5

Google

I had an exceptional experience at Dexters Surbiton, thanks to Elin's outstanding service. Her professionalism and friendliness truly made a difference in my experience. Highly recommend Dexters Surbiton, especially Elin!

Ellie · 19 October 2024

★★★★★ 5/5

Trustpilot

The branch at Kingston is absolutely…

The branch at Kingston is absolutely amazing,very helpful and understanding personnel.Jack from the letting department is absolutely amazing.He was able to guide us through the whole renting procedure and make it very simple to understand as this was our first rent we weren’t quiet sure what the process was.Definitely recommend renting or buying with dexters at the Kingston branch.Staff are very lovely!!!

Andrada · 24 August 2022

★★★★★ 1/5

Google

My experience with the sales team has been really disappointing. My viewing was rescheduled twice. And when I arrived, no one was there, and no one had informed me of any changes. I only found out after calling the office, where I was told … More

Sabrina · 8 November 2025

★★★★★ 5/5

Trustpilot

Highly professional, stress free

We've been renting the property for the past 4 years through Dexters Surbiton. Annie Buckland is our property manager. The service provided has been first class: always responsive, kind, polite, helpful and highly efficient. No queries left unanswered, always responsive over the phone or email. Outstanding property manager!

Eduardo · 7 November 2023

★★★★★ 5/5

Google

The lettings team at Dexters in Surbiton were really responsive and helped us find our next home in less than a week! Special thanks to Codie Haddon who has been so friendly, professional and knowledgeable throughout the whole process. Would definitely recommend Dexters.

Nicola · 26 February 2024