Trusted Agent profile · Kingston upon Thames
★★★★★
2,403 reviews across 3 platforms
2 Claremont Road, Surbiton, KT6 4QU, Kingston upon Thames, KT6 4QU
Dexters's office in Kingston upon Thames, at 2 Claremont Road, is rated 4.4 out of 5 across 2,403 reviews on three platforms, including 359 Google reviews rated 4.9.
359
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
2,042
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Dexters Surbiton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were incredibly impressed by Petros…
We were incredibly impressed by Petros exceptional skills and knowledge. Their deep understanding of trends helped us make informed decisions. We truly felt we had the best realtor guiding us, ensuring we got the best deal.
Dear Sri, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleI chose Dexters to sell my property after having bought it through them 7 years ago and was impressed with their service. Ed was handling the sale along with Archie and a few others in the team. Ed assured me I would sell my property quickly and he was right! Within a few days of the board going up Ed was calling me to make arrangements for viewings. After 2 days of viewings I had 4 exceptionally good offers. Ed kept me updated throughout the whole time. I can honestly say that I have been extremely impressed by the professionalism shown to me by Ed, Archie and the team. Would I recommend Dexters to friends and family? Most certainly!PositiveResponsiveness, Professionalism
Dear Shirley, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleIn the final process of completing my rental agreement and Elin has made this an incredibly easy and supported journey from the get-go. I needed a quick move in and Elin has had every step turned around quickly, been keeping me updated …
Dear Shugufta, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
4/5
TrustpilotWe recently moved into our apartment
We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.
Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
GoogleHannah & Sam went above and beyond for us during the sale of our property. We had strict deadlines and Hannah was so kind and efficient chasing things and updating us everyday with information. We would highly recommend Dexters and would definitely use them in the future! Lauren & Tom
Dear Lauren, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannah and Sam. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent communications
Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.
Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat services and very professional
We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!
Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleExcellent service from start to finish with Dexters, making what could have been a stressful process much easier. Particular thanks to Lottie who was always friendly, professional and genuinely happy for us when our sale went through.
Dear Caroline, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotExemplary Service - Highly Recommend
The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.
Dear Tim, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleWe've been searching for rental properties around Surbiton for a while now, and we recently got in touch with the team at Dexters. Our letting consultant, Jordan, helped massively in narrowing down the options and answering all of our many …
Dear Rudy, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
1/5
TrustpilotDexters Bloomsbury was the worst
Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency
Dear Chiatra. We are concerned to read your review and would like to look into this for you. Can you please contact us at customerrelations@dexters.co.uk with more information. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotFlat 55 Fernwood
My name is Rafael Zeballos, Flat 55 Fernwoodover the last few weeks, I leased with Jamie Nash in several topicshe was really approachable and very helpful, returning to emails in good time and with positives solutionsHe managed to leased between me and Landlord based in South Africa to sort out furniture to be updated and old furniture collected. Jamie was very helpful along the wayAs a result, we have signed a new 3-year contract.We also organised smart meters installationoverall, very pleasedKind Regards
Dear Rafael, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent and professional
This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .
Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleElin found a house for us that fit our requirements perfectly. She has been very professional and helping us manage all of the formalities seamlessly. Our first home experience here has gotten off a good start thanks to Elin.
Dear Saima, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotHighly recommended and great service! (:
We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotTruly terrible.
Truly terrible.We are ending our tenancy early as life events have required us to move away.We gave notice and the landlords agreed to release us once a new tenant was found via Dexter's.From the unannounced viewings to the rude staff to the lack of updates it's been a shambles. They finally sourced a tenant but haven't told us our leaving fees and are expecting us to pay for the interim period where the landlord will be doing work to the property. When challenged the team are rude and unpleasant. I called to ask for the exit paperwork to be told they'd call me back. That was 2 days ago I'm still waiting.Update9 days later they send us the leaving bill, we arrange cleaners and pay for exit clean. We then get notified that the landlord arrived before the clean was done and suddenly we have mysteriously trashed the property despite neither of us being in the area! What followed was the most offensive phone call with Dexter's staff as I tried to understand what had gone wrong. Truly awful humans just deeply unpleasant.I had already raised my concerns through the office manager about the staff and I was assured this would be fed back to them regarding customer service. Clearly not happened on this occasion.
Dear Kate, I am disappointed to read your Trust Pilot review and we would like to investigate this further for you but are unable to locate you on our database as a client of ours with the information you have given. Please could you contact customerrelations@dexters.co.uk to provide us with some more details of your full name, property address and the office you have been dealing with? Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWhile looking for a flat in Surbiton, I viewed multiple flats with Dexters. Jordan was very professional and gave amazing advice about the renting process. I would 100% go to Dexters again next time I am in need of an estate agent:)
Dear Julia, We really appreciate you taking the time to leave such lovely comments about Jordan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleWe sold our house via Dexters. We have had a really positive experience from start to finish. Josh was the person who helped us, he is really professional, reliable and respond very quickly to all our queries. Really happy with their service.
Dear linlin, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleJust completed on the sale of our home and the purchase of our new home both through Dexters Surbtion. The team at Surbiton were incredibly professional, knowledgeable, polite and above all helpful throughout the whole process.They were always available for a call to help guide us and to make the process as smooth as possible. Can highly recommend them.
Dear Juanita, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe service we received from Dexter's Surbiton was exceptional. I was in conntact with Elin, and She was very helpful, and sugested all the steps that we should follow to get what we need to get the right property. thank you Dexter`s for your help.
5/5
GoogleElin and her colleagues have been very helpful to identify the most suitable properties to meet our specific needs. And because we havenot yet found something that is within our budge reach, Elin has persevered and we are grateful
Dear Vipin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
1/5
TrustpilotDexters - tenants beware
A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst estate agency
Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.
Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat help from Sacha
I recently moved out of a rental property that was let through Dexters. Sacha dealt with the check-out procedure and negotiations with the landlady about any funds being retained for damage. She was very diplomatic about it and handled the whole thing brilliantly.
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Tell us what you need and we'll put you in touch. Dexters Surbiton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
