Trusted Agent profile · Kingston upon Thames

Dexters Surbiton reviews in Kingston upon Thames

4.4

★★★★★ Great

2,399 reviews across 3 platforms

2 Claremont Road, Surbiton, KT6 4QU, Kingston upon Thames, KT6 4QU

Dexters's office in Kingston upon Thames, at 2 Claremont Road, is rated 4.4 out of 5 across 2,399 reviews on three platforms, including 359 Google reviews rated 4.9.

Google logo

4.9 / 5

359

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

2,038

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

When l enter Dexter's surbiton l am so tensed when l spoke to Ryan l am so relaxed and he offered property's as. Per affordability and try to always reassure me to get the right property. Moreover, lt was really nice experience to work with Dexter's surbiton.

Anish · 24 August 2024

Agent replied · 23 October 2024

Dear Anish, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Tamara at Dexters has been extremely…

Tamara at Dexters has been extremely helpful and professional and I am incredibly grateful for her help and support she has offered to u in the last two years. I highly recommend Tamara's and Dexters Management Service. 5 star service at all times

Viktor · 25 October 2024

Agent replied · 31 October 2024

Dear Viktor, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

Agent replied · 31 October 2024

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters secured an offer in less than 2weeks of engaging them on our three beds property, having previously been on the market for nearly 4 months with another local agent, who generated a good amount of viewings but didn’t manage to secure …

Lauriane · 27 March 2026

Agent replied · 17 April 2026

Dear Lauriane, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

I approached Dexters in Surbiton to assist us with finding a property in the area. I am new to the area and they made sure to take this into consideration when helping us with our search. My main point of contact at the office was Charlie Blower who was fantastic with us from the beginning. He really took on board what our requirements were and also was in contact every step of the way. It was refreshing to have an estate agents who were in contact so regularly to ensure we were updated straight away with our house search. He was attentive and it was always a bonus knowing he was on hand and also available to show us the properties himself. Very pleased with the service provided and Charlie was excellent. All round a great service provided!PositiveResponsiveness, Quality, Professionalism

Kate · 12 January 2022

Agent replied · 11 January 2025

Dear Kate, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Louise Smith Customer Relations Team

5/5

Google

We had the pleasure of selling our flat with Dexters Surbiton. The team were always very friendly, professional, helpful and knowledgeable. The team always communicated with plenty of notice, and were quick to return on any queries or questions we had. Our flat was sold in a good timeframe, and Dexters took as much of the stress out of the process as they could. A special mention to Nina in the Sales Support team. Nina gave us absolute confidence, and it felt like she was always on top of things. It's been a pleasure to have you working on our sale, and of all the parties involved you were head and shoulders above. From chasing solicitors, to communicating with our buyers, and giving us advice, your input was invaluable. Thank you for the effort you put in, it really has been appreciated by us.

Luke · 12 January 2022

Agent replied · 11 January 2025

Dear Luke, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Just wanted to thank Ryan for his help with our rental search. Although we didn’t end up renting with dexters, his help was invaluable. He was always in touch with new properties, flexible with viewings and above all very lovely!

Darcy · 4 December 2024

Agent replied · 10 December 2024

Dear Darcy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

The experience we have received to date from the team at Dexter’s, Surbiton has been professional and efficient. From the start with our arranged viewing with Ben who was knowledgeable about the house, area and potential. This sold us to … More

Josh · 15 November 2025

1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

Agent replied · 31 October 2024

Dear Kayra. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

Agent replied · 31 October 2024

Dear Ana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma , Customer Relations Team

5/5

Trustpilot

Thanks to Zendeca

So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.

Jack · 1 December 2021

Agent replied · 31 October 2024

Dear Jack, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

Agent replied · 31 October 2024

Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

Agent replied · 31 October 2024

Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

Agent replied · 31 October 2024

Dear Chris. We are disappointed to read your review. I understand that you have been in touch with a member of our property management team to resolve this matter. If there are any further issues, please do not hesitate to contact us. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Very well organized, approachable and sending chasers to all the parties in timely manner. Team members of Dexter's reached on time for viewing and responding adequately for the questions I had. There was a situation where where sell was about to fall but Dexters managed that situation very well. Finally all sorted out. Thanks a lot to Dexters team. 100% satisfied. Looking forward to working with Dexters in future if any other opportunity.

Surjeet · 24 October 2022

Agent replied · 23 October 2024

Dear Surjeet, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Surbiton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We were incredibly impressed by Petros…

We were incredibly impressed by Petros exceptional skills and knowledge. Their deep understanding of trends helped us make informed decisions. We truly felt we had the best realtor guiding us, ensuring we got the best deal.

Sri · 12 May 2026

Agent replied · 25 May 2026

Dear Sri, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

Dexters were sensible with their valuation advice and proactive with viewings and progress chasing. I want to thank Archie and his team (Lottie, Sam & Josh) for their sustained efforts and cheerful approach. They were great to work with.

John · 3 December 2024

Agent replied · 10 December 2024

Dear John, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

I help Corporate employees relocate and find rental homes locally in Surrey. Dexters Surbiton is a great branch to work with. In particular Yasmin who works hard to fulfil a rental brief and conscientiously does all she can to help renters. Reliable, hard-working and a pleasure to deal with.

Louise · 25 June 2024

Agent replied · 23 October 2024

Dear Louise, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

I am currently using Dexter to find a property in Surbiton. I,m impressed with their service. James, who is helping me out, has been friendly, communicative, and professional. James represents the company well. James and his team have kept me updated every step of the way, and it is easy to work with him. I would recommend Dexter.

Gillian · 28 December 2023

Agent replied · 23 October 2024

Dear Gillian, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

In the final process of completing my rental agreement and Elin has made this an incredibly easy and supported journey from the get-go. I needed a quick move in and Elin has had every step turned around quickly, been keeping me updated …

Shugufta · 17 March 2026

Agent replied · 17 April 2026

Dear Shugufta, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

I chose Dexters to sell my property after having bought it through them 7 years ago and was impressed with their service. Ed was handling the sale along with Archie and a few others in the team. Ed assured me I would sell my property quickly and he was right! Within a few days of the board going up Ed was calling me to make arrangements for viewings. After 2 days of viewings I had 4 exceptionally good offers. Ed kept me updated throughout the whole time. I can honestly say that I have been extremely impressed by the professionalism shown to me by Ed, Archie and the team. Would I recommend Dexters to friends and family? Most certainly!PositiveResponsiveness, Professionalism

Shirley · 24 October 2021

Agent replied · 23 October 2024

Dear Shirley, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

11/10

Can't recommend highly enough, sensitive, flexible and responsive to your needs. Special mention goes out to Nia in the lettings team at Dexters Lee, and Andrzej, Tyron & Sacha in the property management team. Persistent, tenacious, and always polite (and in all the right ways).

Ben · 7 October 2026

4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

Agent replied · 31 October 2024

Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

Hannah & Sam went above and beyond for us during the sale of our property. We had strict deadlines and Hannah was so kind and efficient chasing things and updating us everyday with information. We would highly recommend Dexters and would definitely use them in the future! Lauren & Tom

Lauren · 26 May 2024

Agent replied · 23 October 2024

Dear Lauren, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannah and Sam. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

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