Dexters Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Google

We sold and bought our new property through Dexters and Chrissie and her team did a superb job during the whole process. Chrissie was very friendly, professional and responsive from start to finish and she managed to get us the property we wanted. The team worked around the clock and managed to secure a lot of viewings for our old property. We managed to secure an offer very quickly. They always kept us up to date and informed during the whole process and I would have no hesitation to recommend them to anyone who is looking to buy and/or sell. Thanks again to Chrissie, Archie, Nina and the team!

Arun · 24 October 2022

★★★★★ 5/5

Google

We had a great experience selling our flat through Dexters. Even with a 9 month old, they made the process as easy as possible and were flexible with meetings and viewings. Communication was great throughout with a twice weekly update. In particular I would like to thank Jess, who took time to develop a great relationship with us and our daughter and managed the sale very professionally. We have recommended Dexters to our friends and neighbours and would recommend to anyone reading this. Thank you Jess and team.

Emily · 24 October 2022

★★★★★ 5/5

Google

This was a really impressive team and i would highly recommend Dexters in Surbiton. Many will come with preconceived ideas about estate agents, but please allow Jo and her team to dispel them. Always enthusiastic and positive. Very clear in their communications. Always doing what they said they would and always coming back to me when asked. I found the team to be very honest and realistic when coming to pricing and offers, and clear when something needed to change. The whole team are great, but special mention to Archie, Harry, Nina and especially Jo, their team lead, who runs a happy and productive office.

Jonathan · 24 October 2022

★★★★★ 5/5

Google

I had a great experience with the Dexters team in Surbiton as a recent buyer. From our initial viewings, Harry and Archie were super helpful in showing us around, answering questions, and making us feel like valued potential buyers. They are a highly professional and polished bunch, while being extremely friendly and approachable. We identified the house we bought very early in our search - actually on our first visit to Surbiton - and the team kept us usefully informed of other interest as we took some time to get a feel for the area before making an offer. Archie even accommodated an after hours second viewing, which ultimately gave us the confidence to go ahead and offer. Bidding on and buying a home is stressful, but we were kept informed about what to expect throughout. Nina handled the process once our offer was accepted, and is the person at Dexters i've probably had most contact with - she is a star. It's felt like a long process and we've had a few challenges along the way; Nina has been a valuable sounding board and a sensible and reasonably facilitator as we have navigated through - helped too by some lovely sellers. Thank you Nina and team. We are delighted to have completed and be into our new home.

Matt · 24 October 2022

★★★★★ 5/5

Google

What an incredible team at Dexters Surbiton. From entering the office on day 1, Hope Jones was quite unlike any estate agent I have ever encountered. Her diligence and professionalism is second to none. Having rented numerous properties before, I wasn't at all looking forward to the myriad of utterly boring tasks headed my way once again. This time however it was very different. From her captivating enthusiasm showing us around available properties to her unwavering support throughout the process she set the bar far too high for other estate agencies. She truly pushed our offers and secured us a gem of a property which we are so incredibly grateful to her for. My soon to be flatmate was in Greece for the whole process, but she effortlessly removed any ounce of stress or fear of location challenges. A special mention also to Evie who calmly and masterfully coped with the plethora of unique questions I fielded her far too often! These ladies are an absolute credit to Dexters. I will be recommending Dexters to everyone I hear is looking to rent or buy in the future. Keep it up guys!

John · 24 October 2022

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Trustpilot

Petros was great and helped with all my…

Petros was great and helped with all my enquiries

Nur · 15 September 2026

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

★★★★★ 5/5

Trustpilot

Elli and her brilliant team have been…

Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️

Caroline · 30 September 2022

★★★★★ 5/5

Trustpilot

i'm very grateful to our property…

i'm very grateful to our property manager petros giorganios for going above and beyond to help us with the cancellation of parking tickets for our relative. Their quick communication, patience, and genuine support made a big difference. Excellent service and highly appreciated.

Miola · 14 May 2026

★★★★★ 5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023

★★★★★ 5/5

Trustpilot

Dexters in Kingston, best letting agent!

Been with Dexters in Kingston Upon Thames for over 6 years now and can't say nothing less good. They are an amazing team overall, always ready to help when needed. They actually care for their tenants. Special shout out to Lucy Curtis, who takes the "dealing with the letting agency" to a whole different level, with a very personal and caring touch.Thank you Dexters Kingston for having us for this 6.5 years!

Marta · 12 June 2023

★★★★★ 5/5

Google

Very positive experience with Dexters as my agent in Surbiton, found me great tenants very quickly and always very efficient in communication. Elin Shepherd has been especially helpful in helping with my tenants and many issues i encountered, she is a great asset to the team there!

Richard · 3 November 2024

★★★★★ 5/5

Google

Dexters in Surbiton have just arranged for my flat to be let. It was let after just one set of viewings- and at the agreed price. A smooth operation for which my sincerest thanks to Oliver, and in particular to Ryan. for great communication and helpfulness at all times!

Meena · 2 October 2024

★★★★★ 5/5

Google

We were looking for property to rent in the area. James from Dexter Surbiton was super helpful and friendly throughout our conversation and property search, even though we didn’t come to any agreement at the end (cause we are now not moving). Would highly recommend anyone who is looking for property in the area to go for Dexter because of their great services.

Wing · 12 January 2024

★★★★★ 5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

★★★★★ 5/5

Google

We sold our family home in Surbiton through Dexters and were thoroughly impressed with the service provided by Josh and his team. Their professionalism in handling every detail, both large and small, throughout the entire sale process was exceptional. Well done, and we would definitely work with you again.

Aslam · 23 September 2024

★★★★★ 5/5

Trustpilot

We had a very positive experience with Rai

We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!

Flaminia · 9 October 2026

★★★★★ 5/5

Google

What a pleasure! The professionalism of this office is second to none. From Jess who answered the phone in one ring, to Hope who guided me through the process like a caring mother, to Stacie who now looks after the apartment. I feel like I have a new family. Thank you Dexter's of Surbiton.

Rory · 25 June 2024

★★★★★ 5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

★★★★★ 2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

★★★★★ 5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

★★★★★ 2/5

Trustpilot

They just don't care

Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....

Ed · 27 June 2022

★★★★★ 5/5

Trustpilot

Emma Kilpin at Dexters was so helpful…

Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.

Nicolas · 16 February 2024