Dexters Surbiton reviews in Kingston upon Thames

★★★★★ 1/5

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Would give a 0 if I could

Would give a 0 if I could. We went under offer on a property with Dexters (specifically dealing with Hannah Thelwell). There were tenants in the property and they informed us they were moving out in 3 months time. We started they buying process, paying for solicitor fees, surveys etc. amounting to nearly £1000. We then found out months after going under offer that that the tenants lease was actually a year long and they understandably did not want to move out which resulted in the sale falling through and us as first time buyers loosing out on nearly £1,000. Dexters did not care in the slightest and lied to us throughout the whole process, the tenants rented the property via Dexters so they knew fine well the lease length. Would actively avoid using them again and would not recommend Dexters to anyone.

Leanne · 17 February 2023

★★★★★ 5/5

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Rai was amazing helping us sort our…

Rai was amazing helping us sort our swap!

Olivia · 12 October 2026

★★★★★ 1/5

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The whole team is unprofessional

Jodie is absolutely unprofessional, not helpful at all and only cares about getting the deposit money but whenever there are complaints they aren’t replied to and re-directed to anyone that can deal with it. In our flat we have been dealing with a mold and we had to fix it ourselves and we have been waiting about 5 months if not more for the repairs to be done after our previous tenants and yet nothing has been done. The lady called Lydia has emailed us about an “inspection” that she didnt get into details of and told you that a colleague will come to our property on the day and time that none of us are available and are not replying to our emails asking to reschedule on a day that is suitable for everyone as we feel uncomfortable with a stranger entering our property when no one is home. Abhorrent.

Natalia · 14 February 2023

★★★★★ 5/5

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Alistair Maclean was very helpful!

I recently worked with Alistair Maclean of Dexters in a complex leasehold sale (the client's previous solicitors had failed to registered documents from 2001). Locating and obtaining the unregistered documents, getting consent from the freeholder's new lender, and registering those documents with HM Land Registry took several months. During this time the buyer had three changes of solicitor due to staff leaving. Alistair did an excellent job of managing all parties' emotions and moving matters forward to enable us to successfully complete the transaction.

AH · 10 February 2023

★★★★★ 5/5

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Delighted with Dexters…

I have always enjoyed an excellent service over the 2 properties that Dexters manage for me. We have had excellent tenants and there is prompt communication when problems arise. Christian Pengelly in particular has been most helpful in sorting out some pod the more difficult problems. He has a considerable knowledge of tenancy arrangements especially of a more challenging nature.

Peter · 14 September 2026

★★★★★ 5/5

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Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 1/5

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A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

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Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Google

Sebastian is an absolute gentleman. We didn’t end up going with the property Dexters had, but Sebastian’s service was so brilliant that I felt I had to leave a review in any case. He took our requirements, worked very hard to meet them and he exceeded our expectations it just so happened we found a better offer - otherwise Dexter’s would have got us. He also wears great suits 💪💪💪

Sonny · 24 October 2023

★★★★★ 5/5

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Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

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Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Google

Elin Shepherd assisted me and my wife to find our house to rent. She is very kind and friendly,its very easy to work with and she will guide from start to end. Mostly I thank the Dexter company for your generous hospitality.Elin is an guardian angel for us.Richard

Richard · 3 December 2024

★★★★★ 5/5

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I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Google

We were put in a really horrible situation by our previous letting agents after being forced out by our landlord. Dealing with Elin was like night and day. Very understanding and sympathetic to our predicament, doing all she can to help find us a new place. If Elin anything to go by, I’d recommend giving them a try if you are in the market.

Mike · 21 June 2025

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Google

I was extremely pleased with Andy Fildes’ handling of our recent purchase. He was clearly motivated to get the deal over the line, proactively managing the chain and providing timely, tangible updates throughout the process. He consistently gave us clear insight into progress, particularly at times when our own estate agent was struggling to do so. The handover between team members, where required, was seamless, and the team’s genuine drive to see the transaction through was greatly appreciated. Based on this experience, I would not hesitate to use Dexters in the future

James · 15 April 2026

★★★★★ 5/5

Google

Very grateful to Jo and Josh for their work on gathering interest quickly in the property. A huge thank you to Andy, we had a number of things come up throughout our onward etc and he was incredibly reassuring and helpful, very communicative and brought great experience. We feel he went above and beyond to help wherever he could, which we greatly appreciated - thank you!

Peter · 23 May 2025

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Google

My experience with Dexters has been great. Hope has been brilliant and on point, keeping me informed and up to date at all stages and sorting out additional queries I had quickly and efficiently. I have not at any time felt that I was just another tenant/number as you can sometimes feel with some large estate agents. I would definitely recommend Dexters to friends and family.

Patricia · 29 December 2023

★★★★★ 5/5

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Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Google

I would highly recommend Sam from Dexters. As first-time buyers, his professionalism and constant communication were invaluable. He kept us updated throughout the process and worked diligently to ensure a speedy completion. His friendly demeanor made the experience stress-free. Thank you for all your help; we're very grateful.

Tammy · 19 November 2024

★★★★★ 5/5

Google

I can’t recommend Dexters enough, they have been so thorough and helpful the past few months. In particular I really what to say a big thanks to Jordan as he has been great! From start to finish, he has been a fantastic communicator, very positive, friendly and professional. Highly recommend!

Grace · 19 October 2024

★★★★★ 5/5

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Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023