Abbotts Countrywide reviews

★★★★★ 5/5

Google

I decided to rent my property through Abbotts Kings Lynn after no luck with a previous agent. Both Gemma & Lynsey were brilliant in listing the property so quickly and securing a let within two days on the market. Both have been very professional with answering calls and emails resolving any queries. Thank you for your help!PositiveResponsiveness, Professionalism

Harry · 20 June 2022

★★★★★ 5/5

Google

Just wanted to thank Tina for all her support and effort on my behalf. Tina went above and beyond to help me and she is a super credit to the team at Kings Lynn.

Fran · 20 April 2024

★★★★★ 1/5

Google

No issues when securing the tenancy/during the tenancy. However, there was no cooperation and lack of communication from the agency when requesting my deposit back. Was told multiple times I would be updated after …

Sancia · 15 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Gary as my letting agent, and I cannot speak highly enough of the service he provided. From the outset, Gary demonstrated exceptional professionalism, efficiency, and attention to detail. He …

Brenda · 15 October 2025

★★★★★ 5/5

Google

Big thanks to Abbotts, especially Holly for being responsive, patient and friendly through the viewing process! She took the stress out of a generally stressful process and was great at responding to our questions. The properties offered by Abbotts are lovely, highly recommend!

Uzma · 28 January 2025

★★★★★ 5/5

Google

This review is for the lettings department. Although in my opinion there were unnecessary problems encountered initially, I'm happy to forget those and give 5 stars. Gemma is a great mananager and the recent member of the team Carla could not have been more professional, friendly, polite and helpful. The whole team did their level best to accommodate from start to finish. Thank you.

Carl · 31 July 2019

★★★★★ 5/5

Google

I was very pleased with how helpful Abbott was as a company throughout the entire process, especially Jodie Gray!! She stood out for me, very hard working and dedicated and pulled all stops to make sure everything was sorted irrespective of the difficulties with Covid. I would highly recommend Abbott and especially Jodie. She is a plus to the company.

Donpir · 11 October 2020

★★★★★ 5/5

Google

I engaged Abbotts Letting Agents in Kings Lynn to seek a long term tenant for my house. After 10 days a couple were found. Gemma and Lynsey were very professional, knowledgeable and discreet. They kept me fully informed on a daily basis. I cannot thank and praise them enough.

Johanna · 30 July 2022

★★★★★ 5/5

Google

Gemma and team have provided a briliiant service. They were able to turn our property around in 2 weeks. Great communication and attention to detail with absolutely no fuss. They truly have made our experience of letting our first property a joy. Thank you so much Gemma and team, we will be back for sure!PositiveResponsiveness, Professionalism

Ian · 20 June 2021

★★★★★ 5/5

Google

Recently had to ask our tenants to leave and obtain new tenants,we use the kings lynn office for all our needs and found Gemma and her team to be very helpful and nothing was too much trouble in bringing this to a successful outcome,we would have no hesitation in recommend the whole team at Abbotts letting. Thanks Steve and Rosie Jackson

Wacko · 13 June 2019

★★★★★ 1/5

Google

Absolutely Shocking, uncaring and unprofessional Service - These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved? ..,……………………………………… Good afternoon Suzie, I hope you are well. It’s not been going so great this end I’m afraid. We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans. Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine! In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least. We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible. It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety. On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts. Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart. Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal. You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us. We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit. Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow? In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow. Kindest regards, ……………………………………………… To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 29 August 2023

★★★★★ 5/5

Google

Thanks to the superb team at King's Lynn - so far you've all been very professional but friendly and approachable. Highly recommended.

Angela · 15 December 2025

★★★★★ 1/5

Google

Absolutely awful when dealing with shared ownership! Traveled an hour and 20 minutes each way to an appointment to be told I'd be better off renting and the property I went for was going to the highest share offer... could have been told this on the phone! Several weeks and several applications for other properties and no call backs or follow through with appointments from abbots. Tried a different estate agents and got approved to purchase instantly! Turns out if you don't want a mortgage or someone comes in with bigger share purchase you don't stand a chance! Terrible for shared ownership Terrible for communication Just Terrible!

Kat · 30 June 2023

★★★★★ 1/5

Google

I would never recommend the lettings side of Abbotts in kings lynn. We rented a property from them, lovely at first once you have moved in and they have their money. They let the property to us with toilet seats hanging off, the property had not been cleaned, hardly any lights worked and the carpets looked liked they had never been cleaned since the house had been built.moving out is also a terrible experience with them. We terminated our tenancy one month early however we had paid our full tenancy up front. we are still being sent bills for the property 5 months after handing the keys into them and being told we are expected to pay for them. The property was left empty and we had no access to it. The staff are very unhelpful and rude when you finally get hold of them.The landlord attempted to keep the full amount of our deposit however we had to fight for this as we had left the property in better condition than when we moved in. Again Abbotts didn’t help with this and we had to approach deposit protection agency after looking into this further. It’s seems that this branch are after their targets rather than customer care. I would never use this company again!!! If your looking to rent through them, be careful they are on the landlords side for repeat business and they are only interested in getting you into the property after that it feels like your on your own.

Steven · 1 May 2023

★★★★★ 5/5

Google

I would highly recommend Gemma Cribb and her lettings team to any potential landlord or tenant. Gemma is so efficient and could not be more professional or helpful. Despite being located in Hong Kong both Gemma and Suzie Twiddy along with other team members made everything work seamlessly despite the time difference. Jackie Johnson

Jackie · 13 February 2019

★★★★★ 5/5

Google

I have been a landlord with Abbott’s for sometime now and I was considering a new agent, however since Gemma has become the new Lettings Manager I can say this has changed. My faith in Abbott’s has been restored, Gemma is professional at all times and always ensures she goes the extra mile.

Philip · 10 December 2018

★★★★★ 5/5

Google

We've been looked after by Gemma (and Lynsey) from Countrywide Lettings who have been excellent from the very first contact. Gemma is thoroughly professional and highly communicative. She has been realistic when necessary and has helped us achieve a timely let with our property. Could not recommend more highly.

Nigel · 16 December 2019

★★★★★ 1/5

Google

I had Abbotts come and value a property OVER A YEAR AGO. I went with another agent. They continue to call me ( even though I have blocked their number), and even though the property has sold!!!! In fact they have even called and left a message about my property requirements ( I don't have any). I would avoid at all costs, they do nothing but hassle.

Melanie · 20 May 2025

★★★★★ 5/5

Google

I had the pleasure of working with Harrison with my first house purchase. He was an absolute star in explaining everything to me and helping me to digest the ins and outs of buying a home! Nothing was too much trouble for him. He would also call and email when he said he would and helped me get a great deal in such a crazy time for buyers. He helped me push my solicitor and even called on his days off to make sure I have everything I needed. I wouldn't hesitate to recommend you to friends and family and of course I would ask for Harrison! He's worth his weight in gold!

Victoria · 2 December 2022

★★★★★ 5/5

Google

Kind and helpful staff. Special thanks to Joanne and Oliver.

Charlie · 5 June 2024

★★★★★ 5/5

Google

We were very happy with our dealings with Gemma and Danielle. They have been very thorough and helpful throughout the process. Tenants were found without the need for advertising and installed immediately we completed the property upgrade/improvement. Looking forward to a long association. Malcolm & Hilary

Malcolm · 30 July 2020

★★★★★ 1/5

Google

Very unprofessional agency, I was booked to view a property, I got to same property earlier than my appointment time, called their staff and I was told to wait for them. I waited for about 30mins even past my appointment time, no one called or came to show me the property, I kept calling several times only to be told after 30mins waiting that their staff members cannot come. They wasted my time and effort for nothing, no conscience of how to treat customers. Time wasters and careless. I dropped a tear that day because I had to walk 28mins with my hope of view a property dashed away without apology. I dnt wish to ever book a viewing with Abbots henceforth.

Bleiz · 3 October 2022

★★★★★ 5/5

Google

The lettings procedure was straight forward and there was always somebody to help with any problems. Martina and Suzie could not have been more helpful and obliging. Thanks very much for everything.

Dave · 27 May 2025

★★★★★ 5/5

Google

Joanne Dilley, you have been professional, courteous and supportive. Your flexibility and pragmatism is a credit to your profession. Thank you once again, it is a shame not all estate agencies have the same approach to customer service. I sincerely hope your vendor recognises that without you I would have walked away. Babs

Babs · 25 July 2024