Abbotts Countrywide reviews

★★★★★ 5/5

Google

I came across a wonderful group of staff from Abbots letting agents King's Lynn when I was tired and fed up in finding a place to rent for my family. The very first day onwards they made every effort to help me with a suitable place to live and within a week I got a property to rent and today I am in a property which suits most of my requirements. The credit should go to the very friendly staff who are working tirelessly, aiming only for customer satisfaction. Whenever I approach them with an issue they were always willingly helpful and gave their maximum effort to solve it and make me comfortable. The way they treat me as their customer and the way they help me is just marvelous. This team is so professional, reachable, responsible, punctual and keen in helping their customers. To be more specific on the staff,especially Suzi, Lynsey and Gemma were the staff who helped me a lot. I thank them and wish them well.

S · 3 September 2022

★★★★★ 5/5

Google

Gary was super helpful from start to completion on our move. He kept us updated along the way, was extremely knowledgeable and approachable. The team at abbotts are kind and so helpful. With moving being such a stressful time, they make it just that little bit easier! Thank you!

Hannah · 15 September 2025

★★★★★ 5/5

Google

Abbots was a great choice. Everything was handled very well and Gary was very helpful and cheerful.

Zack · 15 September 2025

★★★★★ 5/5

Google

The team behind Abbotts were brilliant. Lynsey and Kerrie were absolutely wonderful to speak to. We were accommodated from viewing to move-in. The process was smooth, quick and easy. We were able to move in to the house within a week! From application to keys handover. They also made us feel at ease and answered our questions patiently. I definitely recommend this letting agency as they have made this part of our lives easier.

Hanna · 3 October 2022

★★★★★ 1/5

Google

Extremely dishonest experience. This agency was not transparent regarding the status of a probate property, hiding the truth for four months while still trying to sell it. The lack of integrity and constant misinformation during such a sensitive process is completely unacceptable. Avoid.

Vasiliki · 18 March 2026

★★★★★ 5/5

Google

Our agent Nicola Weeds was very helpful all the way through the process . From showing us around the property on the first viewing and arranging a second viewing . Nothing was to much trouble for Nicola and she made the whole process easy for us We would recommend Nicola to anyone who was looking to buy through Abbotts Countrywide. Kind regards Stephen & Elizabeth Farrell

Steve · 1 May 2023

★★★★★ 5/5

Google

Fantastic service from the team, big shout out to Kerrie who has given us 5 star service in finding a tennant without even advertising the property online - showing she knows and understands both landlords and tenants needs and has matched us up perfectly. Really grateful for all her advice and speedy service. Many thanks!

Fran · 21 January 2024

★★★★★ 5/5

Google

Abbotts have been super professional and incredibly helpful during our move in to our new home. Lynsey has been amazing, from answering multiple emails asking questions, to meeting multiple times at the property for viewings and to take measurements. We moved in a week before Christmas and it was a stressful time with a young son to think about, but Abbotts made it easy and comfortable for us, with no worries so we could just get the keys, get settled in and finalise what we need to, stress free.PositiveResponsiveness, Professionalism

Stephen · 20 June 2021

★★★★★ 5/5

Google

Abbott’s has been very professional from the word go and their attention to detail has made my journey to letting my property for the first time a smooth transition. Gemma has been reassuring and confident and that made me feel at ease. The team kept me up to date regularly and dealt with small issues timely and professionally. I was well informed of what to expect from the inventory and this helped me to be prepared on a day which could have been very stressful for landlord and tenants. Thank you very much ! MarentiaPositiveQuality, Professionalism

Marentia · 20 June 2021

★★★★★ 1/5

Google

I think that Abbots may need to move into the 21st century and improve their form of communication. In the time of Emails and instant correspondence, they appear to still be using carrier pigeons for their internal communications. And even these need some serious attention because given the amount of messages that don't actually make it anywhere, I'm assuming most are dying mid flight. No one either in branch or between offices seem to acknowledge each others existence. Messages are relayed and you can speak to 5 different people about the same issue before you find someone that has the ability to talk to colleagues. Whilst they are taking your money in rent, all is well and you are left alone as expected. As soon as notice is handed in, that's it. The Landlord is under the impression that we are being difficult about viewings, despite taking time off work for no shows and 'dummy' viewings that were booked to make the landlord feel that they are getting people viewing the house and the lettings agent are doing their job. Which they aren't. We have had 3 viewings in as many months. The landlord believes we have had many more than that. We were given a weeks notice to vacate the property because the landlord was clearly told that there would be a better chance of letting if the place was empty. The carrier pigeon that sent the notice must have got confused because it brought a message that told us we had a week to move out. Our tenancy agreement had lapsed and the lettings agent hadn't sorted a new one. So they somehow managed to forget that they actually needed to provide one months notice. Not a week. On top of this, they have been pestering for a screenshot of our bank statements to show when rent was paid. Because they had some money that had been sent but wasn't allocated anywhere. This obviously wasn't going to happen and they were provided with transaction numbers to show we had paid. But still screenshots were required. Many diseased carrier pigeons came and went and eventually a healthy one made it through and it was sorted. I've never come across a company that lacks basic communication and customer service on this scale. I would like to suggest that as a company they either invest in some working telephones or employ a vet to manage the flock.

Matt · 30 July 2020

★★★★★ 5/5

Google

1 month Quick, precise and prompt service to provide the perfect apartment to the renters” expectations I was looking for an apartment in King”s Lynn. I only got 3 viewings out of 20 that I applied to. Once I approached Daniella of Abbott”s, things moved quickly. She was kind to accommodate me on a Saturday afternoon viewing upon short notice (15 minutes, to be precise!). As a new immigrant into UK, I had a few hiccups such as credit check, taking time off from work frequently for viewings etc., They were extremely happy to provide me the best service and prompt communication which helped me to move into the apartment quickly. Most importantly, I was able to trust them and focus my time / resources on one single apartment and move in successfully. Each time I went to their office, they were courteous, attentive and also talked to the landlord quickly in order to get approval on critical matters.. I would recommend Daniella (viewings and office) and Gemma(office/communications) to anyone who wants to get an apartment to their taste/wishes in a short time. Congratulations to Daniella, Gemma and all staff of Abbotts, I am a happy camper. (apartment renter)

Mohana · 30 July 2020

★★★★★ 5/5

Google

Moved into my new rented flat on Saturday, process started 6 May. Lynsey was very efficient and Annabel drove to give me the keys on the 25 May. Friendly staff, easy to move utilities with tili, lovely flat! thank you Abbots Kings Lynn

Ramona · 29 May 2024

★★★★★ 5/5

Google

I was very impressed with Abbotts all the way from helping me find a suitable buy to let property to then going on to putting it on the rental market and finding tenants. All the staff in the Kings Lynn branch have been a great help throughout. Gemma of lettings has kept me up to speed with proceedings from the first day i stepped in Abbotts Kings Lynn. Gemma went on to find suitable tenants very quickly ; Daniella also has been excellent and helped immensely in bringing it all together for the tenancy to commense. A very well deserved 5 stars goes out to the Abbotts Kings Lynn team and i would recommend their services to anyone.

Mark · 23 December 2019

★★★★★ 5/5

Google

Would highly recommended! Helped me find a flat in the perfect location and have been very accommodating which has helped move all the way from Manchester. Suzie was brilliant on the phone, pleasant to speak to and very informative on the … More

Princexc1 · 7 August 2025

★★★★★ 4/5

Google

After a few initial problems because of a staffing issue, I was very pleased with the tenant that Abbotts then found for me. It took a little while but they fulfilled my remit and obtained me a very good market rental. The staff that I spoke too were really friendly. The inventory and meter readings were very efficient. Statements are clear. I did have to follow up on final bills myself, even though it was fully managed, as companies had not heard from the tenant direct and I found that a bit surprising as I expected this to be handled really. Mine was a furnished place and another local agent had been really worried he could not find the right person, so Abbotts did well. I am very grateful. I would recommend them.

Ros · 11 October 2019

★★★★★ 5/5

Google

Suzy at Abbott's kings Lynn, was fabulous. From start to finish, she was all five of the stars i have given. She has a lovely demeanor, which helps massively in her agent role. I would be very happy to deal with her again, if the opportunity ever arises. Also the other ladies who i had spoken to in Suzy's absence were also very helpful, nothing was ever too much bother for them. I would definitely recommend Abbott's to anyone.

Carol · 1 November 2019

★★★★★ 5/5

Google

We rented the house where we are currently living with Abbots almost two years ago. We found the the service was very good and professional, helping us in all the process to be as quick as possible. Regarding the repair service, the system is very good and quick. If we have any repair to do or a problem with the property it's very easy to communicate through the website and we always have a quick reply and follow up. I strongly recommend Abbots.

Angelica · 14 April 2019

★★★★★ 5/5

Google

I have previously experienced Abbotts as a tenant and found them to be efficient, personable and very fair. When I decided I wanted to rent out a flat, I had no doubt about using Abbotts to rent out and manage my property. I cannot fault the service I received. Gemma was so kind and patient explaining the whole process so clearly so that I knew what to expect every step of the way. The team at Abbotts kept me updated on how the search for a tenant was going and ran every decision past me. A top service, I cannot thank Abbotts Kings Lynn enough.

Suzy · 15 March 2019

★★★★★ 5/5

Google

Lensey is highly professional and she good customer relationship. The first day I met Lensey I knew she was going to deliver a good accomodation to us. Our experience with Abbott's was awesome. We were offered a satisfactory service from day one. Thanks to team Abbott. We love you.

Kemi · 1 November 2023

★★★★★ 1/5

Google

Initially great experience finding and setting up a rented flat with Abbotts. Issues arose when trying to request deposit to be paid back after the lease ended. This took over 2 months and required myself to call and email countless times …

Sander · 15 November 2025

★★★★★ 1/5

Google

The worst house rental company ever. They promised the house would be unfurnished, yet every room is filled with furniture that the landlord refuses to remove. I can't use one of the rooms at all because the child's cot doesn't fit; an old, unsightly sofa occupies more than half of the space. Shockingly, they didn't even bother to remove a wine bottle and the previous tenant's tie left next to the sofa. The walls are dirty, and the house is in disarray, contrary to their assurance that the house would be in perfect condition. For £1400 a month for a 3-bedroom house in King's Lynn, I received only 2 usable rooms and another room that I can't use at all, in a house that is dirty with stains on the walls everywhere.Very disappointed. Don't believe in the positive reviews. I chose to pay more because the agency had good reviews, and I expected better service. Unfortunately, I was wrong. My agent was Lynsey Godfrey, and I will probably have to take this issue to the housing ombudsman as a last resort.

Eugeniu · 25 July 2024

★★★★★ 5/5

Google

Couldn't be happier with the service I've received from Abbotts, particularly with Suzie. We were shown a property a few weeks back that unfortunately we didn't get but she told us that she would keep us in mind if anything came up and would give us a call right away and she did. She helped us every step of the way, kept me calm and helped me stay positive when I stressed about not finding a home. Very kind hearted, helpful person. Would definitely recommend

Jared · 25 July 2024

★★★★★ 5/5

Google

Rented my hmo rooms with Abbotts. Very happy with Gary filling all rooms and keeping me updated at all times. Will use them again whenever I get rooms available again. Thanks to the team at kings lynn as they are all very helpful.

Lee · 15 October 2025

★★★★★ 5/5

Google

I would like to commend Kerry Gilboy for her professionalism and patience to date in advising me how best to deal with a recalcitrant tenant who will not vacate the property even though the lease is up. Kerry has explained Abbotts’ letting policies clearly and is a pleasure to work with especially as trying to market my property for rental given the intransigence of the tenant has been frustrating and has caused her considerable inconvenience in terms of travel and time wasted. Her professionalism is exemplary and she has been calm and reassuring in the face of these difficulties.

Joan · 12 June 2024