Trusted Agent profile · King's Lynn and West Norfolk
★★★★★
311 reviews across 2 platforms
20 High Street, King's Lynn, PE30 1BP, King's Lynn and West Norfolk, PE30 1BP
Abbotts's office in King's Lynn and West Norfolk, at 20 High Street, is rated 3.4 out of 5 across 311 reviews on two platforms, including 177 Google reviews rated 4.2.
Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleLetting Agents worked extremely hard ensuring that new tenants were found quickly. Good communication, support and fair negotiation terms.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lady that valued the home was professional, explained everything clearly and wasn't at all pushy.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWouldn't use them if there was only one Estate Agent...in the world.
I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.
5/5
GoogleAnother amazing service from Gemma and Lynsey. Turned around our second let in 1 week!!! You will not get a more professional and efficient service and I would not use anyone else. Thanks again #superteamPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSo very Bad.
So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.
1/5
TrustpilotUnacceptable service
If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.
1/5
GoogleWORST EVER ESTATE AGENT. THE SERVICE THEY PROVIDE IS DISGUSTING. THEY OVERPRICE THEIR PROPERTIES TO GET YOUR CUSTOM AND THEN REEUCE THE PRICE BECAUSE THEY CAN'T DO THEIR JOBS TO SELL IT. AVOID AT ALL COSTS.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lady that valued the home was professional, explained everything clearly and wasn't at all pushy.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely useless with terrible customer service, after sending two emails and calling countless times with no answer I gave up enquirying about a property.. Very disappointing :(
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleVery unfriendly and unhelpful people over the phone. Zero interest and one word answers. No response to my emails. Very disappointing because i am new in the area and i had hoped to work with this company. Oh well.
Hi Connie, I am sorry you feel this way, however, I would like to invite you to contact us via review@countrywide.co.uk. to allow us to understand further your rating and comments. Kind regards, Scott (Customer Relations Team)
1/5
TrustpilotIncredibly disappointing service
Incredibly slow and disappointing service
5/5
GoogleI have found Abbotts in King's Lynn to be a very good estate agency. The staff were realistic in recommending a good price for my house and enthusiastic in finding a suitable buyer. I would recommend Abbotts for selling houses.
Thank you Alan for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Abbotts team in King's Lynn. Best wishes, Scott
1/5
TrustpilotWheres my Deposit!! It's been 8 months of chasing
If you choose to rent through abbotts, I have a warning for you... DON'T DO IT unless your happy to be scammed out of your deposit. If I could give no stars I would!
1/5
GoogleStay away from these if you want to rent your property. False promises. Countless lies. A company that is driving by commission.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst experience ever
I really dint want to spend even a minute of my time for a review with such an incompetent property agent but I am doing it to save others from wasting their time and money.
1/5
TrustpilotUnsolicited mail received from Abbott's…
Unsolicited mail received from Abbott's Kings Lynn.They cannot even sell a property similar to mine up the road, but they are quite happy to tout for my business.They search for property addresses from online estate agents because they know their days are numbered. They then promise the earth when in fact they are just parasites who are no better than any other high street estate agent. Avoid at all costs......
5/5
GoogleDaniella at Abbott’s was very friendly and helpful. She had a very kind personality and all of the other office staff were so polite and helpful, great communication. thank you 😊 …
Hi Janice! Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy.
2/5
TrustpilotDelays in getting repairs done in the…
Delays in getting repairs done in the property . For example 6 weeks without a washing machine . Calls never returned . Very poor customer service especially when ending my tenancy . Friendly until you sign and move in , then they aren't interested in you anymore . Will never use them again
5/5
GoogleGemma, the property manager who I liaise with, is very efficient, professional and responds in a timely manner. I believe Abbotts look after tenants and landlords in an equitable and fair matter.
Thank you Catherine, i will share this review with Gemma and the management team. Kind regards, Sarah
5/5
GoogleVery pleased with their excellent service, knowledgeable and friendly staff helping me find a suitable property.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
3/5
GoogleMixed experiences with Abbotts as a whole, but since Rebecca Carse took over as our property manager, things have been much smoother. Very attentive and friendly, nothing seems too much trouble!
Amy, I am sorry that your experience was not as expected to start, however, I am delighted to read that Rebecca has made amends for this. Please get in touch if there is anything we can do or address at review@countrywide.co.uk Kindest regards, Mark
5/5
GoogleVery professional staff. Used now for over a year and found to be an excellent servicePositiveResponsiveness, Quality, Professionalism, Value
Thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely excellent service! A very friendly and professional team who managed to turnaround viewing to occupation in record time, even over the Xmas holidays. Highly recommended.
Thank you Gary for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
1/5
TrustpilotKeep spamming me with calls and emails.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts's King's Lynn and West Norfolk office has 311 reviews across two platforms: 177 on Google, 134 on Trustpilot (across the whole business).
Abbotts King's Lynn Sales is rated 3.4 out of 5 across all 311 reviews, and 4.2 out of 5 on Google from 177 reviews.
Abbotts King's Lynn Sales, 20 High Street, King's Lynn, PE30 1BP, King's Lynn and West Norfolk, PE30 1BP.
