Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot recommend them highly enough especially a Letting agent Martyna Swierc! ☺️
My partner and I really wanted to move into a house we found, but had a few paperwork issues which subsequently delayed the application and at one point looked like a no go. Martyna's determination to find a way who the application can go through was second to none, landlord was very happy with the proposal and my partner and I were over the moon to be able to move into our dream home.
Thank you so much to Martyna Swierc and anyone from Abbott's Letting team who was involved, it means so much to us!! Great team of people.
Angelika · 17 March 2026
Agent replied · 18 April 2026
Thank you for sharing your positive experience with our team, we are thrilled to have helped you and your partner secure your dream home. Martyna and our entire team at Abbott's Lettings are dedicated to providing exceptional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI chose Abbotts to sell my house and have not been disappointed. Shane is always available to help with any queries. Kieren, Joanne and Adam have all been amazing with Kieren doing most of the viewings. Although market hasn’t been fantastic, I’ve had lots of viewings and now have an offer within 4 months. The process has been smooth and recommend anyone wishing to sell their home to use them. I’m so happy with the service they have provided.
Kellie · 17 February 2026
Agent replied · 18 April 2026
Thank you for choosing Abbotts to sell your home. We are thrilled to hear that you have had a smooth and positive experience with our team. From answering queries to hosting viewings, we are always here to provide excellent service. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould highly recommended! Helped me find a flat in the perfect location and have been very accommodating which has helped move all the way from Manchester. Suzie was brilliant on the phone, pleasant to speak to and very informative on the area. Gary was very knowledgeable about the flats I was interested in, liaised brilliantly with other parties including landlords and went above and beyond to make sure I was comfortable with the new flat.
Princexc1 · 1 August 2025
Agent replied · 23 August 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFriendly and professional team at the Kings Lynn branch
We accepted an offer less than a week after putting our property up for sale
The team kept in touch throughout-would recommend and not hesitate to use again
Thanks to Shane & all the team!
Carole · 13 April 2026
Agent replied · 18 April 2026
"Thank you for your kind words! We are thrilled to hear that our team at the Kings Lynn branch provided a friendly and professional experience for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMe and my partner had a really positive experience with Abbotts and genuinely felt well looked after throughout the entire process. From the very first enquiry, the team was responsive, professional, and approachable, making everything feel straightforward and stress-free. Especially Ian and Martyna
Faith · 11 April 2026
Agent replied · 18 April 2026
Thank you for choosing Abbotts! We're thrilled to hear that you and your partner had a positive experience with our team. It's our goal to make the buying process stress-free and we're glad that Ian and Martyna made it feel straightforward. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service from Abbotts from the very first phone call, I spoke to a lady in the office at sales and she was nothing short of lovely! we had our house valued with them and it was fantastic, they are So helpful and informative. We dealt with Tim and he was more than helpful and very honest. Thoroughly recommend Abbotts to anyone! Renting or buying, FIVE STARS! Very impressed!
Lily · 17 July 2025
Agent replied · 23 August 2025
Thank you so much for your kind words! We are thrilled that you had such a positive experience with Abbotts. Our team strives to provide top-notch service and it means a lot to know that we were able to help. We truly appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely lovely people, especially Martyna! Helped us move into our new flat quickly, was accommodating when I needed to change the signing date and happy to help answer any enquiries we made about the property.
Hannah · 4 April 2026
Agent replied · 18 April 2026
Thank you for the glowing review! We're thrilled to hear that Martyna and our team were able to make your move-in process smooth and accommodating. We're always here to help with any questions or concerns about your new property.Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe letting team Suzy , Jhelisa and Ian at Kings Lynn have been great finding me a good tenant. They make the whole process really easy. I have been letting my property with Abbots for years and would not go anywhere else. They are professional, knowledgeable and work hard to find you the right tenant. I have had very enjoyable phone conversations with Suzy for updates. She is very knowledgeable and friendly and I trust her judgement to ensure she finds me a great tenant.
Donna · 4 April 2026
Agent replied · 18 April 2026
Thank you for your kind words, we are so happy to hear about your positive experience with our letting team! Our team at Abbots strives to provide top-notch service and we appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIan has been so proactive in helping us rent out our properties in King’s Lynn, always happy to discuss our refurbishment ideas and share his experience. Looking forward to a long lasting partnership with Abbotts.
James · 17 February 2026
Agent replied · 18 April 2026
Thank you for your kind words! We are thrilled to have partnered with you and look forward to helping you with all your property needs in King's Lynn. Our team at Abbotts is here to support and make your investment a success. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am currently in the market for a property Keiren is a fantastic help, being proactive in suggesting property's that suit my budget and needs, very helpful and informative on each viewing 😀 …
Joshua · 17 February 2026
Agent replied · 18 April 2026
Thank you for your wonderful review! We are happy to hear that Keiren has been proactive in finding properties that suit your budget and needs. Our team strives to provide informative and helpful service during each viewing. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleShane has been great. Really professional and has always gone over and above to help me in selling my home. Would not hesitate to use him again!
Lynne · 11 April 2026
Agent replied · 18 April 2026
Thank you for the kind words! It was a pleasure working with you and I'm so happy we could help sell your home. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you to the team at Abbots who helped us obtain our first property. Tina was fantastic and went above and beyond to help us out and keep us in the loop in regards to the property we purchased, and it was nice to have someone so down to earth on our side throughout the process. Thank you as well to Nicola for spending time with me and sharing her knowledge of how house hunting works, even before we had looked at any properties with them. Also, thank you to Ollie from the mortgage side, who although we didn’t use for a mortgage, still spent time to sit with me and explain how everything works on that side. We really appreciate the help we have received from you all, thank you for helping us get our first house.
Gavin · 24 July 2024
Agent replied · 22 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Gavin. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNever pick up the phone or update their listings. Tried to claim they had sold something that had been sold by another estate agents in town.
Questionable level of hygiene in office. Black Mold across windowsills where they talk to clients. Honestly wouldn't trust them to sell me a fish let alone a house!
If you read through their reviews, you'll discover that this seems to be a fairly consistent experience in their sales department.
The · 17 March 2026
Agent replied · 18 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI rented a property through Abbott's recently and I would recommend them over and over. Both Martyna and Gary were incredible, they made me feel very welcomed and made the whole experience lovely. They took time out of their days to reassure me and step by step me through the process whenever I had any doubts or concerns and I can't thank them enough for that. Every contact with them both was helpful and non-judgemental which can't be said for a lot of places, and they went above and beyond for me over and over again when they didn't have to. Thank you so much to both of them, I love my new home!
Shannon · 24 July 2025
★★★★★ 5/5
GoogleNicola Weeds and her Abbotts colleagues pride themselves on a customer-focused approach.
Their communication and attention to detail throughout my recent experience with them has been exemplary.
I have lived and worked at a variety of locations across the UK, dealing with many sales and lettings businesses. Securing the purchase of a property in King's Lynn, now my permanent home, has been made much easier by the high levels of professionalism I have experienced in recent months.
I would not hesitate to recommend Nicola and the team to sales and lettings customers. Thank you.
Kerry · 25 April 2024
Agent replied · 22 October 2024
Kerry Heathcote thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMartyna has been absolutely amazing throughout our process! We were in need to help quickly and she managed to get everything sorted even with the christmas period in-between!
Danielle · 17 January 2026
Agent replied · 18 April 2026
Thank you so much for your kind words! We are thrilled to hear that Martyna provided exceptional service during the busy holiday season. We strive to provide prompt and efficient assistance to all of our clients, and we are glad that we were able to meet your needs. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSuzie was just wonderful and so helpful. We had a conversation around what exactly I was looking for and within 24hrs all signed and done!
First class service from all the team highly recommend
Damian · 24 November 2025
Agent replied · 22 December 2025
Thank you for taking the time to share your positive experience with Suzie and our team! We truly appreciate your recommendation and are happy to hear we provided first-class service. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleHaving not needing to deal with Abbotts in over 10 years I thought they must have got better but no.
We arranged second viewing for a house where our offer had been accepted only for the owner to tell us that she’d taken it off the market a few weeks prior and knew nothing about the viewing and was shocked that Abbotts hadn’t relayed that to us.
When we contacted them we were met with excuses and assured that the person dealing with us would call us back that week but never heard from them again.
Even though we already had a mortgage in place they were incredibly pushy to use their adviser and just wouldn’t let up when we said no.
Poor communication and even worse service.
One star is one star too much!
Mike · 1 December 2025
Agent replied · 22 December 2025
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve just recently rented with abbots , it has been a pleasure with these guys martyna,Suzie,Ian,Gary was so much help always doing the most to make sure everything was sorted for me I recommend them .
Macey · 23 October 2025
Agent replied · 22 December 2025
Thank you for the amazing review! Our team at Abbots strives to provide excellent service to all of our customers. It was a pleasure assisting you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from Kieren and Shane
Kieren went above and beyond even helped with unloading some furniture
Kate · 27 March 2026
Agent replied · 18 April 2026
Thank you for taking the time to leave us a review! We're thrilled to hear that Kieren and Shane provided great service and went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAbsolutely shocking service. Never any communication. Constantly having to chase via phone and email to get answers, even though I am paying them roughly £100 pcm to ‘manage’ my property. Keep taking extra money from rent for extras when told twice that I don’t want any extras at all. Kerrie promised the most amazing service when I decided to go with abbots, after telling her the previous bad experience with lettings agents but she doesn’t seem to know what she’s doing at all, no one does!
Still waiting for a response from early last week, have chased 4 times with no answer.
Wouldn’t recommend Abbots at all - stay well clear.
Have left this review on the downham market branch as well as kings Lynn as I seem to be speaking to both offices so who knows which one actually manages my property.
Philippa · 23 October 2023
Agent replied · 22 October 2024
Hello Philippa, We are sorry to read that you feel this way and have noted that you have left this comment for multiple locations. Our Customer Care Team are aware you are unhappy and I understand your concerns are being looked into. They will be in touch directly in due course, if they have not already done so by the time of this response. Kind Regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleAbbotts have been fantastic during my move from Wales to my new flat in King’s Lynn. After a separation regarding tenants, they found me a smaller, nicer, 1 bedroom property in no time, and the move was even faster! Suzie, Lynsey, and Kerrie treated my situation with so much care and consideration, and regularly meeting them for viewings made the whole experience more personal. Countless phone calls about new properties starting with “this one made me think of you!” from Suzie made me feel like I was in good hands. They took into consideration all of my needs such as budget, location, and all round quality of properties viewed. An exceptional experience where they went above and beyond for someone new in town.
Alice · 23 October 2023
Agent replied · 22 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotTim @ Kings Lynn - 5 Star!!
We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you
Abbey · 9 April 2025
★★★★★ 5/5
GoogleWe recently sold our home through Abbotts, and Tina’s exceptional service made the process smooth and stress-free. Her professionalism, market knowledge, and dedication were evident from start to finish. Tina provided valuable advice, kept us informed at every stage, and ensured all aspects of the sale were handled efficiently. Thanks to her efforts, our property sold quickly and at a great price. We highly recommend Tina and the Abbotts team to anyone looking to sell their home.
S · 10 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.