Abbotts King's Lynn Sales reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

Suzie was just wonderful and so helpful. We had a conversation around what exactly I was looking for and within 24hrs all signed and done! First class service from all the team highly recommend

Damian · 24 November 2025

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with. We started this process in early February, based on the assurance that the property was chain free and the sale would be quick. Neither were true. The vendor told us in person that she would be moving into a rental to avoid delays. That commitment disappeared almost immediately. When we raised this, the agent suggested we must have imagined it. Helpful. Over the next few months we received a series of generic, copy pasted updates that had little to no relevance to our case. There was no accountability and no real progress. Most questions were avoided. It got to the point where we were told the estate agent would no longer be communicating with us and that we should contact the vendor’s solicitor directly. When we asked for their details, we were told it would be a conflict of interest to provide them. You could not make it up. We asked multiple times to speak to someone senior. No one ever got in touch. We asked to meet the vendor to discuss adjusting the price due to the delays and the misrepresentation. That was flatly refused. Meanwhile our mortgage offer was approaching expiry. Our conveyancers made it clear we needed a window between exchange and completion. Still nothing. So we walked. We formally told the estate agent on 23 May that we were withdrawing from the purchase. Today, 26 June, we got a call saying the vendor’s solicitor is “nearly” ready to exchange. That should give you a good sense of the pace and awareness we have been dealing with. Since then, we have found another property and overtaken the progress of the previous sale in a matter of weeks. Which really puts into perspective just how dysfunctional this entire experience was. If you are considering using this estate agent, ask yourself how comfortable you are with being ignored, misled and left in limbo for months. If the answer is very, then you will be in excellent company.

Josh · 26 June 2025

★★★★★ 1/5

Google

Having not needing to deal with Abbotts in over 10 years I thought they must have got better but no. We arranged second viewing for a house where our offer had been accepted only for the owner to tell us that she’d taken it off the market a few weeks prior and knew nothing about the viewing and was shocked that Abbotts hadn’t relayed that to us. When we contacted them we were met with excuses and assured that the person dealing with us would call us back that week but never heard from them again. Even though we already had a mortgage in place they were incredibly pushy to use their adviser and just wouldn’t let up when we said no. Poor communication and even worse service. One star is one star too much!

Mike · 1 December 2025

★★★★★ 5/5

Google

I’ve just recently rented with abbots , it has been a pleasure with these guys martyna,Suzie,Ian,Gary was so much help always doing the most to make sure everything was sorted for me I recommend them .

Macey · 23 October 2025

★★★★★ 5/5

Google

Great service from Kieren and Shane Kieren went above and beyond even helped with unloading some furniture

Kate · 27 March 2026

★★★★★ 5/5

Google

From when we brought our first property Shane has been amazing! The communication has always been spot on and Shane has gone above and beyond to help us whenever we needed it. Thank you Shane !

Rebecca · 11 October 2025

★★★★★ 1/5

Google

No issues when securing the tenancy/during the tenancy. However, there was no cooperation and lack of communication from the agency when requesting my deposit back. Was told multiple times I would be updated after chasing up with multiple people - with this never being done. The final checkout inventory was not sent, even after requesting the deposit. Unfortunately had to escalate legally via the mydeposit scheme to get the deposit back - where the agency failed to respond them as well. Would strongly recommend keeping any issues regarding deposits in writing, and keep note of the deposit protection scheme if legal escalation is required. Extremely disappointing customer service.

San · 11 November 2025

★★★★★ 5/5

Google

Have to say, how wonderful Martyna, Suzie and Ian are. Such a big help to me when time wasn't on my side.. They kept me updated with my renting process. I honestly can't thank them enough they all deserve so much credit. Thankyou thankyou thankyou thankyou Abbots are way ahead of the rest

Joanne · 11 June 2026

★★★★★ 1/5

Google

Absolutely shocking service. Never any communication. Constantly having to chase via phone and email to get answers, even though I am paying them roughly £100 pcm to ‘manage’ my property. Keep taking extra money from rent for extras when told twice that I don’t want any extras at all. Kerrie promised the most amazing service when I decided to go with abbots, after telling her the previous bad experience with lettings agents but she doesn’t seem to know what she’s doing at all, no one does! Still waiting for a response from early last week, have chased 4 times with no answer. Wouldn’t recommend Abbots at all - stay well clear. Have left this review on the downham market branch as well as kings Lynn as I seem to be speaking to both offices so who knows which one actually manages my property.

Philippa · 23 October 2023

★★★★★ 5/5

Google

Abbotts have been fantastic during my move from Wales to my new flat in King’s Lynn. After a separation regarding tenants, they found me a smaller, nicer, 1 bedroom property in no time, and the move was even faster! Suzie, Lynsey, and Kerrie treated my situation with so much care and consideration, and regularly meeting them for viewings made the whole experience more personal. Countless phone calls about new properties starting with “this one made me think of you!” from Suzie made me feel like I was in good hands. They took into consideration all of my needs such as budget, location, and all round quality of properties viewed. An exceptional experience where they went above and beyond for someone new in town.

Alice · 23 October 2023

★★★★★ 5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey · 9 April 2025

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 1/5

Google

Remember renters, you are not their customer, landlords are. Despite my disability, they relentlessly harassed me for finances I didnt understand at the time and ruined my credit history. I pleaded countless times for them to talk to me like a human and tske it slow and explain but they just threw me under the bus for their client.

Google · 17 February 2026

★★★★★ 5/5

Trustpilot

Paige and Danielle

Paige and Danielle. Let down by Nwes start up loan company i suddenly find myself four thousand pound short of securing my tenancy. The two women dealt fairly and communicated with the landlord about my sudden change of circumstances. They brokered solutions that both landlord and tenant found reasonable. Tenancy is still agreed and only two days to resolve these unexpected issues. I'm impressed these two women treat customers like individuals not tick boxes. They have excellent communication skills and genuine interest in each individual customer. These are rare qualities in Estate Agencies...Most Estate agents don't want to even show you a property without proof you have the cash... Cut throat mercenary world we live in where care is just a word with little meaning. Paige is a beautiful polite and caring young woman who is both professional and fair. Paige is able to get results for all involved. Danielle the manager is understanding professional yet looking to broker deals that leave everyone feeling happy. What a team!

Hannah · 22 January 2025

★★★★★ 5/5

Google

Great experience using abbotts Lettings, I have been a landlord for many years and have had mixed experiences with agents, but Ian, Martyna, Suzie and Jhelisa are a real credit to the company they kept me up to date along the whole process and found some great tenants for me. Thank you again

Graham · 4 April 2026

★★★★★ 5/5

Google

Big thanks to Kieren Chase! Great cooperation.

Benjamin · 17 March 2026

★★★★★ 5/5

Google

Shane was very professional when valuing my home, talked me through everything and explained really thoroughly the process and was fab. Highly recommend!

Taylor · 11 October 2025

★★★★★ 5/5

Google

Ian at Abbotts has been an absolute gem of a letting agent. From day one he was helpful and went above and beyond for us and even while we live in the property he has been so on top of everything and resolved any issues we had as quickly as possible! We would definitely recommend using Abbotts for Ian alone!

Kiera · 17 January 2026

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 5/5

Google

I came across a wonderful group of staff from Abbots letting agents King's Lynn when I was tired and fed up in finding a place to rent for my family. The very first day onwards they made every effort to help me with a suitable place to live and within a week I got a property to rent and today I am in a property which suits most of my requirements. The credit should go to the very friendly staff who are working tirelessly, aiming only for customer satisfaction. Whenever I approach them with an issue they were always willingly helpful and gave their maximum effort to solve it and make me comfortable. The way they treat me as their customer and the way they help me is just marvelous. This team is so professional, reachable, responsible, punctual and keen in helping their customers. To be more specific on the staff,especially Suzi, Lynsey and Gemma were the staff who helped me a lot. I thank them and wish them well.

S · 23 October 2022

★★★★★ 5/5

Google

Abbotts helped us sell our house in a very difficult time of the market! Managed by Shane, we were confident everything would be ok and so it was, constant contact with us despite being abroad and great advice on how to proceed. Shane has a very professional, friendly and pragmatic approach to service and would recommend him to anyone either looking for a house or selling one!

Japheth · 11 October 2025

★★★★★ 5/5

Google

Amazing all of them very helpful when I need them or if not someone would get back to be asap! Would highly recommend! Friendly bunch of guys!

Michaela · 11 August 2026

★★★★★ 5/5

Google

Great place to go for mortgage advice thank you Oliver P for your help very thankful

Ben · 11 October 2025

★★★★★ 5/5

Google

The team behind Abbotts were brilliant. Lynsey and Kerrie were absolutely wonderful to speak to. We were accommodated from viewing to move-in. The process was smooth, quick and easy. We were able to move in to the house within a week! From application to keys handover. They also made us feel at ease and answered our questions patiently. I definitely recommend this letting agency as they have made this part of our lives easier.

Hanna · 23 October 2022