Abbotts King's Lynn Sales reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

Couldn't be happier with the service I've received from Abbotts, particularly with Suzie. We were shown a property a few weeks back that unfortunately we didn't get but she told us that she would keep us in mind if anything came up and would give us a call right away and she did. She helped us every step of the way, kept me calm and helped me stay positive when I stressed about not finding a home. Very kind hearted, helpful person. Would definitely recommend

Jared · 24 July 2024

★★★★★ 5/5

Google

I would like to commend Kerry Gilboy for her professionalism and patience to date in advising me how best to deal with a recalcitrant tenant who will not vacate the property even though the lease is up. Kerry has explained Abbotts’ letting policies clearly and is a pleasure to work with especially as trying to market my property for rental given the intransigence of the tenant has been frustrating and has caused her considerable inconvenience in terms of travel and time wasted. Her professionalism is exemplary and she has been calm and reassuring in the face of these difficulties.

Joan · 24 June 2024

★★★★★ 5/5

Google

Rented my hmo rooms with Abbotts. Very happy with Gary filling all rooms and keeping me updated at all times. Will use them again whenever I get rooms available again. Thanks to the team at kings lynn as they are all very helpful.

Lee · 10 October 2025

★★★★★ 5/5

Google

Just wanted to thank Tina for all her support and effort on my behalf. Tina went above and beyond to help me and she is a super credit to the team at Kings Lynn.

Fran · 25 April 2024

★★★★★ 5/5

Google

Lovely viewing especially with Kieren! Very kind and made us feel so relaxed

Emily · 11 June 2026

★★★★★ 5/5

Google

Had a bit of a bumpy ride with solicitors for the purchase of my house. Managed to get in touch with Shane Thompson, the manager, who was friendly and efficient, and went above and beyond to help get it sorted.

Sharon · 11 October 2025

★★★★★ 1/5

Google

No issues when securing the tenancy/during the tenancy. However, there was no cooperation and lack of communication from the agency when requesting my deposit back. Was told multiple times I would be updated after …

Sancia · 17 November 2025

★★★★★ 5/5

Google

I engaged Abbotts Letting Agents in Kings Lynn to seek a long term tenant for my house. After 10 days a couple were found. Gemma and Lynsey were very professional, knowledgeable and discreet. They kept me fully informed on a daily basis. I cannot thank and praise them enough.

Johanna · 23 October 2022

★★★★★ 5/5

Google

From day one the whole team have been very helpful and more than anything very friendly and funny which made me feel very comfortable using them. No stress using them at all and would highly recommend this particular team in kings lynn 😀 …

Ronan · 25 July 2025

★★★★★ 5/5

Google

This review is for the lettings department. Although in my opinion there were unnecessary problems encountered initially, I'm happy to forget those and give 5 stars. Gemma is a great mananager and the recent member of the team Carla could not have been more professional, friendly, polite and helpful. The whole team did their level best to accommodate from start to finish. Thank you.

Carl · 24 October 2019

★★★★★ 5/5

Google

Big thanks to Abbotts, especially Holly for being responsive, patient and friendly through the viewing process! She took the stress out of a generally stressful process and was great at responding to our questions. The properties offered by Abbotts are lovely, highly recommend!

Uzma · 21 January 2025

★★★★★ 5/5

Google

I was very pleased with how helpful Abbott was as a company throughout the entire process, especially Jodie Gray!! She stood out for me, very hard working and dedicated and pulled all stops to make sure everything was sorted irrespective of the difficulties with Covid. I would highly recommend Abbott and especially Jodie. She is a plus to the company.

Donpir · 23 October 2020

★★★★★ 5/5

Google

My experience with abbots from the start was nothing but great. I was dealing with Joanne and she was amazing from metting us at the house and showing us around. Friendly and very welcoming. Would recommend to everyone. Thank you for everything I can’t wait to start my new chapter

John · 17 April 2025

★★★★★ 5/5

Google

Recently had to ask our tenants to leave and obtain new tenants,we use the kings lynn office for all our needs and found Gemma and her team to be very helpful and nothing was too much trouble in bringing this to a successful outcome,we would have no hesitation in recommend the whole team at Abbotts letting. Thanks Steve and Rosie Jackson

Wacko · 24 October 2019

★★★★★ 1/5

Google

I would never recommend the lettings side of Abbotts in kings lynn. We rented a property from them, lovely at first once you have moved in and they have their money. They let the property to us with toilet seats hanging off, the property had not been cleaned, hardly any lights worked and the carpets looked liked they had never been cleaned since the house had been built.moving out is also a terrible experience with them. We terminated our tenancy one month early however we had paid our full tenancy up front. we are still being sent bills for the property 5 months after handing the keys into them and being told we are expected to pay for them. The property was left empty and we had no access to it. The staff are very unhelpful and rude when you finally get hold of them.The landlord attempted to keep the full amount of our deposit however we had to fight for this as we had left the property in better condition than when we moved in. Again Abbotts didn’t help with this and we had to approach deposit protection agency after looking into this further. It’s seems that this branch are after their targets rather than customer care. I would never use this company again!!! If your looking to rent through them, be careful they are on the landlords side for repeat business and they are only interested in getting you into the property after that it feels like your on your own.

Steven · 23 October 2023

★★★★★ 1/5

Google

Absolutely awful when dealing with shared ownership! Traveled an hour and 20 minutes each way to an appointment to be told I'd be better off renting and the property I went for was going to the highest share offer... could have been told this on the phone! Several weeks and several applications for other properties and no call backs or follow through with appointments from abbots. Tried a different estate agents and got approved to purchase instantly! Turns out if you don't want a mortgage or someone comes in with bigger share purchase you don't stand a chance! Terrible for shared ownership Terrible for communication Just Terrible!

Kat · 23 October 2023

★★★★★ 1/5

Google

Absolutely Shocking, uncaring and unprofessional Service - These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved? ..,……………………………………… Good afternoon Suzie, I hope you are well. It’s not been going so great this end I’m afraid. We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans. Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine! In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least. We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible. It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety. On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts. Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart. Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal. You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us. We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit. Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow? In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow. Kindest regards, ……………………………………………… To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 23 October 2023

★★★★★ 5/5

Google

I had the pleasure of working with Harrison with my first house purchase. He was an absolute star in explaining everything to me and helping me to digest the ins and outs of buying a home! Nothing was too much trouble for him. He would also call and email when he said he would and helped me get a great deal in such a crazy time for buyers. He helped me push my solicitor and even called on his days off to make sure I have everything I needed. I wouldn't hesitate to recommend you to friends and family and of course I would ask for Harrison! He's worth his weight in gold!

Victoria · 23 October 2023

★★★★★ 5/5

Google

Thanks to the superb team at King's Lynn - so far you've all been very professional but friendly and approachable. Highly recommended.

Angela · 24 November 2025

★★★★★ 5/5

Google

I would highly recommend Gemma Cribb and her lettings team to any potential landlord or tenant. Gemma is so efficient and could not be more professional or helpful. Despite being located in Hong Kong both Gemma and Suzie Twiddy along with other team members made everything work seamlessly despite the time difference. Jackie Johnson

Jackie · 24 October 2019

★★★★★ 2/5

Trustpilot

Poor service

I have to say that I have been very disappointed with your service for the following reason: We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was. I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged. The only positive experience was Emma, who was good at what she did.

Diploma6 · 31 January 2025

★★★★★ 5/5

Google

Tina Boxall did a brilliant job on our sale and guided us through the process very well. I would highly reccomend her as her estate agent skills are first class and I once owned an estate agency in Bristol.

David · 23 May 2025

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025