Trusted Agent profile · King's Lynn and West Norfolk
★★★★★
310 reviews across 2 platforms
20 High Street, King's Lynn, PE30 1BP, King's Lynn and West Norfolk, PE30 1BP
Abbotts's office in King's Lynn and West Norfolk, at 20 High Street, is rated 3.4 out of 5 across 310 reviews on two platforms, including 177 Google reviews rated 4.2.
Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleI’m grateful to Gary, Ian and the rest of the team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant, friendly, gary was superb suzie was superb
Thank you so much for your kind review! We are delighted to hear that Gary and Suzie provided exceptional service. It's always a pleasure to have happy customers like you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThank you to Mr Sharma & Abbott’s
I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.
5/5
GoogleI used Abbotts Lettings to let my first investment property and would highly recommend this company. Ashley was superb from start to finish and secured me a new tenant within 2 days. My tenant has now been living at the property for 6 months and I have had no issues at all. I'm now looking for another investment and Abbotts Lettings are assisting me in finding the best possible investment.
5/5
GoogleDaniella was amazing and really keeped us informed about renting our property polite and professional would highly recommend her and her team thankyou again from Sean and lena .PositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
GoogleIf I could give you a zero star I would. Leaving you in charge of a property and our lives was a massive mistake. The lack of communication in your company is by far the best - in that you come top of the table. This is the most unprofessional group of people I have ever had the displeasure of dealing with. To anyone who is debating whether or not to have them "look after" your property I would not even give them a second glance let alone a first. I would say unfortunately but it is your own doing, even the lettings manager doesn't seem to know what is going on with her staff and despite us being more than cooperative she has actively destroyed our reputation with the landlord because it is easier to blame tenants than to admit that they can't let a property. Stop lying to landlords and maybe do your job properly instead.
Thank you Ali for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott
4/5
GoogleI recently had my house let out and the tenants put in a months notice to quite of 16th December, by 18th December the lettings agents had not even re advertised it, this followed a long series of mishaps by them and I changed to Abbotts. I met with a charming lady called Gemma and within days wheels were in motion and the vacancy was filled. I have spoken with a few of the team and can honestly say they all act in a totally professional manner at all times, I would not have a problem in recommending them
Thank you Bill for your feedback. I am so pleased to read Gemma was able to get your vacancy filled so quickly and the team were professional at all time. Thank you for recommendation. Best wishes, Lucy.
1/5
GoogleCommunication absolutely rubbish. Once your in a tenancy agreement forget any further correspondence. One agent very rude, even put the phone down after admitting and apologising that she didn't pass on some information when she should have done. Avoid them, very rude and never follow up on repairs needed to property. Disgraceful!
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback you can leave by emailing me at review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis review is for the lettings department who i am happy to endorse with a five star rating. Livng in Dubai, Gemma Cribb in particular has led from the front and proved to be an earnest, dynamic and consumate professional with paying close attention to an owners pparticular needs. The wlole team including the affable and engaging Suzie Twiddle have supportes the letting with much grace and conviction. I look forward to working with Abbotts on my next purchase.
Thanks Ehsan for your kind comments. Best wishes, Mark
1/5
GoogleIf I could give 0 stars I would. Estate agent turned up 10 minutes late, and due to another viewer of the property turning up early I felt pressured for time to look at the property, especially as I had brought my mother and disabled brother with me. Upon entering the property I quickly realised it wasn't the one advertised online and brought this to the attention of the agent, who explained there had been some confusion of the property in question. The property I actually wanted to look at had been let agreed and the person is apparently moving in next week despite Abbotts still advertising it. I don't believe abbotts know which properties they have available to let. Useless customer service, very unapologetic and all round terrible company.
Hi Matthew, Firstly, thank you for taking the time to bring to our attention your recent experience and I am sorry to read that you felt under pressure. I would like to assure you your feedback will be passed to our local team, however, should you wish to discuss further your experience, please feel free to e-mail us directly at review@countrywide.co.uk. Kind regards, Scott (Customer Relations Team)
5/5
TrustpilotJoanne from the Thorpe Bay office has…
Joanne from the Thorpe Bay office has been very helpful,
1/5
TrustpilotAnother week waiting for my overpaid…
Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5
5/5
GoogleMy experience with abbots from the start was nothing but great. I was dealing with Joanne and she was amazing from metting us at the house and showing us around. Friendly and very welcoming. Would recommend to everyone. Thank you for everything I can’t wait to start my new chapter
1/5
GoogleINCOMPETENT!! I've never come across such a useless branch in my life! They didn't have a clue what to do at the end of my tenancy, didn't even want me to leave my keys with them even though that is what I was legally required to do! LOST MY DEPOSIT! That I was told 4 weeks ago I would receive! The only star I give is to Suzie the only one there that knows what the hell she is talking about! Stay clear of Kings Lynn if you don't want a years worth of hassle and stress
Thanks for drawing our attention to this and we would like to apologise for any inconvenience, we can assure you our hours are correct, however unfortunately the Christmas period and the numerous bank holidays may have affected the branch opening hours. Please feel free to try again should you wish to talk to a member of our team or alternatively call us on 01553 790023.
1/5
GoogleGreat at the beginning - quickly found us a lovely property to rent, but all downhill after that. No interest in problems, very difficult to get phone calls or emails returned. Not fair to name names, but certain members of staff particularly hopeless. Three weeks after end of tenancy and in spite of calls and emails, still no sign of final meter readings, inventory or even a mention of deposit return. Note some of the best reviews on here are from landlords, not tenants. Terrible service. Stay away.
Good Morning, we are so sad to hear that your service with us was not the best. We always aim to provide excellent service and communication to all of our customers and we sincerely apologies for this shortfall in performance. To investigate this further could you please send your property address and further details of your issues to customercare@countrywide.co.uk and this can be reviewed for you. Many Thanks.
1/5
Google* AVOID AT ALL COSTS * Absolutely shocking service at the end of my tenancy. I was constantly passed from pillar to post with no one being able to tell me what was happening with my deposit. One time I was told they had received a response from the landlord, the next person told me they hadnt heard anything from the landlord yet and was waiting for that. Eventually, after weeks of constantly badgering them, I was told my deposit was being handled by my local branch in King's Lynn. I called and spoke with Ashley, the lettings manager, who informed me he was on his way out the office to personally inspect the property. I heard later that afternoon (03/10/2017) from Ashley who confirmed he was happy for the deposit to be released in full and he would be passing it to the accounts team for them to process payment and I would have the money with in 5 working days. Great news! But wait, it is now 13 days later and still no payment. I called and spoke with the accounts department and they told me they never received the deposit release form, how could that be when I was told it was all done? After more chasing and being told Ashley isnt available, what a surprise, I am told that actually the landlord wants to deduct £150 and I need to agree to this first. The flat I rented was left in a clean condition and there were no issues, as I had been told by the lettings manager. They are a complete joke and dont know what they are doing when it comes to the end of a tenancy I would recommend anyone thinking of renting a property from Abbotts in King's Lynn seriously reconsiders. No one seems to want to take any ownership of this issue and its just passed onto the next person to make another excuse. Disgusted how I have been treated.
Hello Jack, Thank you for your review. I am disappointed to see that you have experienced delays with regards to the release of your deposit. It is imperative that 5* service and communication is provided at all times and I am deeply sorry that this has not been the case on this occasion. I would like to assure you that all feedback is taken very seriously and I will ensure that these issues will be relayed to the team so further training can be implemented. Please could you provide more details to the Customer Care Team who will look into this for you customercare@countrywide.co.uk.
5/5
GoogleVery helpful, friendly and professional service, a big thank you to Daniella and Lynsey for their help and quick responses with any queries we had.PositiveProfessionalism
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
GoogleOur Agent is Lynsey and I can’t say a bad word about her. She is always very helpful and solving all our problems.
Thanks for leaving a amazing 5* review and kind words accompanying it. Best wishes, Lucy
5/5
GoogleJoanne and Harrison have been so helpful in making the process of buying my house so easy, nothing was too much trouble and they were always available with good advice, both were very friendly and approachable. It’s been a stress free experience, so thanks very much.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisgusting Treatment from Abbotts King’s Lynn
LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.
5/5
GoogleA huge thank you to Jo, Tina and James and Ollie at the KL branch for their professional and kind help with the process of house hunting; much appreciated and many thanks, Sally C.
S C thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleEfficient, friendly service from Gemma and her team. They have kept me well informed of all progress. Thank you
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleSmooth and fast transaction processed by Abbotts - thanks to Gemma Cribb in particular. Would recommend to anyone for an efficient move.
Hi Cherry, thank you for your kind words and fantastic 5* review of Gemma and our dedicated team. Best wishes Emma.
5/5
GoogleTina Boxall did a brilliant job on our sale and guided us through the process very well. I would highly reccomend her as her estate agent skills are first class and I once owned an estate agency in Bristol.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts's King's Lynn and West Norfolk office has 310 reviews across two platforms: 177 on Google, 133 on Trustpilot (across the whole business).
Abbotts King's Lynn Sales is rated 3.4 out of 5 across all 310 reviews, and 4.2 out of 5 on Google from 177 reviews.
Abbotts King's Lynn Sales, 20 High Street, King's Lynn, PE30 1BP, King's Lynn and West Norfolk, PE30 1BP.
