Abbotts Downham Market Sales reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

Cannot fault this team. Everyone is so helpful nothing is too much trouble. Stephen Huff the morgage adviser has gone above and beyond will be forever grateful. They deserve the 5 star reveiw thankyou team.

Deborah · 16 May 2025

★★★★★ 1/5

Trustpilot

King's Lynn Office

There is a long list of problems I had with Abbotts.Top of the list, when I asked them to remove my house from the market, they upped it to a 'Premium listing' on rightmove.THEY LOST MY KEYS and kept trying to give me someone else's which I repeated told them weren't mine. They tried to tell me I gave them these keys? I have never seen before in my life.No offer to replace the keys, let alone the locks. Huge security breach, especially for a single woman.I would NEVER use them again!

Emma · 9 September 2019

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 5/5

Google

We have finally made the decision to buy a house. We knew that we will need a professional advice for the mortgage, so after a little look around we decided to use Abbotts and Stephen Huff. The whole process was very smooth and everything was explaining to us to the last detail. Another benefit of using Abbotts is that their mortgage advisor is part of countrywide and they offer solicitors too. We just want to say thank you, to Stephen and the whole team at Abbotts Downham Market.

Ivan · 23 October 2022

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

Spoke with Ollie was very helpful and was very attentive to all questions I asked. I cannot fault his efforts and really made the call understandable to myself. Would highly recommend.

James · 23 October 2022

★★★★★ 5/5

Google

Bryony, in the Downham Market office, was very helpful and efficient. My move was due to a marital separation and Bryony made things a lot easier for my children and I to cope. Any property issues that have arose have been dealt with quickly and effectively.

Vicki · 24 October 2019

★★★★★ 5/5

Google

Very friendly staff and efficient.

Nadine · 11 February 2026

★★★★★ 5/5

Google

After my parents passed away I had to sell their property. I contacted Abbotts in Downham Market and I found them to be very helpful, understanding and professional from beginning to end. The house sold within a week but unfortunately the buyer dropped out due to a very long 28 week probate wait. However, the day probate was granted I instructed Abbotts to put the house back on the market and it was sold in under 48 hours. I dealt mainly with Steven Bond and he was the star of the show, nothing was too much trouble for him.

Sharon · 11 October 2024

★★★★★ 5/5

Google

Nicola gave us a in-depth and robust valuation of our property in a pleasant and friendly manner! Also Sam very lovely, had a great viewing house with her the other day!

Marta · 25 May 2025

★★★★★ 5/5

Google

Definitely a five star Sam has shown us her professionalism! But most of all her understanding kindness and help From April and George

April · 24 July 2025

★★★★★ 5/5

Google

Kerrie and the team were brilliant, so helpful couldn’t fault them! Highly recommend, extremely informative when letting out my first property and supported me all the way.

Claire · 23 October 2022

★★★★★ 5/5

Google

Fantastic team at Abbotts, everyone is very very helpful and friendly. Got some excellent advice from Oliver regarding the roof on a property even though I potentially was selling this property privately to family. The next time I need an Estate Agent, I won't bother with getting any appointments with the other agents as once you've met the best, you ignore the rest...

Michael · 11 October 2023

★★★★★ 5/5

Google

Absolutely first rate service. Lisa went above and beyond to get us in to our new home and we couldn't be happier! Thank you so much, just the right mix of professionalism and friendliness.

Amy · 23 October 2021

★★★★★ 5/5

Google

Ollie was amazing & always happy to help on what was an unusual building to purchase. Wouldn't hesitate to recommend him & his team. Thank you

Michelle · 23 October 2022

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024

★★★★★ 5/5

Google

Abbotts were brilliant. Samantha was very professional and nothing was too much trouble.

Rob · 23 October 2023

★★★★★ 5/5

Google

Recently helped us buy our first home. Very quick "on the ball" and always willing to answer and help with any questions. Would recommend Abbott's

Jessica · 23 October 2022

★★★★★ 5/5

Google

Couldn't rate abbots countrywide enough! Bryony has been a massive help for me and my partner moving from one rented place to another making the process smooth and stress free. Everyone there are friendly and welcoming would recommend to everyone!

Mikki · 24 October 2019

★★★★★ 1/5

Google

Me and my partner were going through the process of buying our perfect first home through Abbott’s, we viewed the house and put in an offer for the asking price which was accepted the same day! We were over the moon until I received a call 5 days later saying we had been gazzumped and our offer had then been declined. We felt completely unsupported by Abbott’s, as first time buyers we are pretty clueless on any processes, to be told on the phone by Greg “we’re giving you the opportunity to put in a higher offer” like they were doing me a favour. Unfortunately, we couldn’t afford to go any higher. I know gazzumping isn’t illegal, but any reputable company would not have put so much pressure on anxious first time buyers to make such a quick decision on thousands of pounds with little to no support in a matter of minutes. Hope we never have to deal with these immoral estate agents again.NegativeProfessionalism

Freya · 23 October 2021

★★★★★ 5/5

Google

After making a sudden decision to sell my property, who else would I choose but the trusted team at Abbotts Downham. From Instruction to completion in 8 weeks they took the stress and sleeplessness away from the usual moving mayhem. I cannot thank the team enough for the seamless service they provided and for all the hard work they put in. Unlike some other agents, when my usual contact was on holiday, the other members of the team stepped up and handled all of my queries and kept the sale moving forward. Thank you for all of your hard work.

Lisa · 23 October 2021

★★★★★ 5/5

Google

We had the pleasure with working with these estate agents for the sale of our home last year. Even though i can assume that it was a very busy time for them, we always felt like we were the only customers. All the agents were responsive, proactive, and no matter who you spoke with, they knew our property and the situation. From the first visit/evaluation with Ollie, to Ms. Armstrong regularly following up and chasing up last minute details that were holding up exchanges, this team was amazing! Thank you for all of your hard work to make the sale of our home as stress free as possible.PositiveResponsiveness, Quality, Professionalism, Value

Amanda · 23 October 2021

★★★★★ 5/5

Google

Steve is SO helpful - he really took time to find out exactly what we were looking for and really went the extra mile.

Jo · 23 October 2022