Trusted Agent profile · King's Lynn and West Norfolk

Abbotts Downham Market Sales reviews in King's Lynn and West Norfolk

3.7

★★★★★ Good

293 reviews across 2 platforms

16 Bridge Street, Downham Market, PE38 9DH, King's Lynn and West Norfolk, PE38 9DH

Abbotts's office in King's Lynn and West Norfolk, at 16 Bridge Street, is rated 3.7 out of 5 across 293 reviews on two platforms, including 159 Google reviews rated 4.8.

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4.8 / 5

159

Reviews on Google

This office

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134

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.

5/5

Google

We had a fantastic experience with Abbott's, where the team is very friendly and helpful. Our mortgage consultant there, Stephen Huff, was absolutely brilliant. Ours was a slightly complicated case, and Steve went above and beyond to get us our mortgage all sorted out. We move next week, and there's no way on earth we would be doing that without Steve. Thoroughly recommend him!

Sarah-Louise · 23 October 2022

Agent replied · 22 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations

5/5

Google

I recently moved out of a rental house that was managed by Abbotts. My checkout was done by Lisa Clayton, and I can honestly say she went above and beyond to help me get out in time! I was running a little behind for the inspection and, without me asking, she pitched in and helped clean the kitchen. It was so nice to have a friendly and helpful person at such a stressful time. Thanks Lisa!!

Chris · 23 October 2020

Agent replied · 22 October 2024

Hi Chris, Thank you for taking the time to leave us your 5* review. Best wishes, Amy

5/5

Google

Steve Huff was our mortgage advisor and he was absolutely amazing. He answered any questions we had and made it so easy for us to buy our first ever house. 10/10 would recommend!!

Abby · 11 October 2024

Agent replied · 22 October 2024

Many thanks Abby for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing service from start to finish. I felt like nothing was too much bother. They took me under their wing and in particular Ollie, Steve and Stephen Huff were amazing, couldn't fault them!

Jessica · 11 October 2024

Agent replied · 22 October 2024

Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care

5/5

Google

Bryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.

Boone · 25 November 2018

Agent replied · 23 November 2024

Hi Boone Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast! Kind regards, Jake

5/5

Google

Bryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.

B · 24 October 2018

Agent replied · 22 October 2024

Hi Boone Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast! Kind regards, Jake

5/5

Google

Purchased my first home through abbotts at Downham market, Sam and kamile made it such an easy and stress free process, even advising me of there in house mortgage expert. Brilliant experience and would highly recommend them.

Jack · 11 February 2026

Agent replied · 11 October 2026

Thank you for choosing Abbotts and for sharing your positive experience! We are thrilled that Sam and Kamile were able to make your home-buying process stress-free and provided you with expert advice. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We bought a bungalow recently through Abbots, Downham Market. The people we dealt with were very helpful and friendly and went out of their way to help! BUT ...... we also had to deal with the 'in house' conveyancing agent Conveyancing Direct' what a rude unhelpful person George was!!!! We'll never use that company again for fear we end up with him, dreadful man!

Maggie · 11 October 2024

5/5

Google

Sam at Abbotts was fantastic from start to end in our sale. Our sale was more complicated than normal and Sam was incredibly patient, helping with solicitors and always ensuring we were kept up to date. Thank you for all your help - we wouldn’t hesitate to recommend Abbotts.

Natasha · 11 October 2023

Agent replied · 22 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I called abbots when wanting to sort out my mortgage. I spoke to Steve on the sales team who was very friendly and gave me a bit of advice before chatting with Stephen Huff about the mortgage itself. Both were great and gave me lots of helpful information.

Warren · 23 October 2023

Agent replied · 22 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you to Ollie and Sam for all your help with the sale of my property. You both went the extra mile to help and support with the whole process. Much appreciate everything and would highly recommend Abbotts. Thank you once again x

Nadine · 11 October 2023

Agent replied · 22 October 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great buying process with Steve, Sam & Kamile - very friendly and professional; extremely helpful and no question was too much trouble for them! Thank you team :)

Emily · 11 February 2026

Agent replied · 11 October 2026

Thank you for your kind words and 5* review! We're thrilled to hear that Steve, Sam, and Kamile provided you with a great buying experience. Our team takes pride in being friendly, professional, and always willing to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Really good service throughout the transaction using modern method of auction. Good clear communication at each step. Friendly staff. Transaction completed in 50 days ! Definitely recommend

Alex · 11 February 2026

Agent replied · 11 October 2026

Thank you so much for choosing our modern method of auction for your transaction! We're thrilled to hear that our service and communication surpassed your expectations and that your transaction was completed in just 50 days. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you Sam Armstrong and all your colleagues of Abbots Estate Agents,Downham Market Norfolk. If it had not been for you all going over and above your normal duties our sale and purchase would not have progressed to a successful finish. I fully recommend this branch for everything they’ve done. Thanks again.

Heather · 23 October 2022

Agent replied · 22 October 2024

Thank you Heather for your kind review and wonderful recommendation! - Scott @ Customer Relations

5/5

Google

When I first approached Abbotts for help with the sale of my house, Ian Jordan's advice was that I should divide what I owned and seek planning consent for a building plot. The process was legally complex but Ian was supportive throughout and we ended with a sale of both house and plot and a rewarding return on both. The team were a pleasure to work with.

Martin · 24 October 2019

Agent replied · 22 October 2024

Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott

5/5

Google

I couldn't be any happier with the service I've received, in particular, I'd like to thank Sam for her lovely, professional and caring approach. Thanks to Steve too and all the staff in Downham, definitely recommend them to anyone.

Shaun · 11 October 2023

Agent replied · 22 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We were very happy with the service received from Oliver and the team at Abbotts, Downham Market who were prepared to go 'above and beyond' to help the sale of our property go through. A big thank you!

Susan · 23 October 2023

Agent replied · 22 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Abbotts have been incredibly helpful in my search for a rental property. Special thanks to Lisa for her dedication and help with my property hunt. The whole process has been so efficient and I have felt fully supported and informed along the way. Lisa has been so lovely in communications, I am very thankful for how easy Abbotts have made this process.

Laura · 23 October 2020

Agent replied · 22 October 2024

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

4/5

Google

Staff extremely helpful

Elaine · 11 July 2026

Agent replied · 11 October 2026

Many thanks for your marvellous review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Professional, knowledgeable and friendly staff that greatly assisted in the sale of my property.

Dave · 11 April 2026

Agent replied · 11 October 2026

Thank you for your kind words, we are glad to hear that our staff was able to assist you in selling your property. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

As a first time buyer, I feel things couldn't have gone smoother than they did. Abbotts' Downham team were helpful and on point every step of the way.

Samuel · 11 December 2025

Agent replied · 11 October 2026

Thank you so much for choosing Abbotts and for your kind words! Our team strives to make the buying process seamless and we are thrilled to hear we succeeded. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Ollie and the team have been brilliant throughout the process of buying my first home, even chased the solicitors when things were delayed. I hope the completion goes smoothly but great job so far.

Ellen · 23 October 2023

Agent replied · 22 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I cannot thank Samantha and Ollie more, they have been nothing but helpful from start to finish with buying our first home. They Have been professional throughout and a friendly voice at the end of the phone when you’ve needed some reassurance. Thank you so much!

Bethany · 23 October 2022

Agent replied · 22 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Stephen Huff was our mortgage broker / advisor and I cannot express in words how helpful he was. Felt like he bent over backwards to get us our mortgage! Explained everything well and was easy to contact if we needed anything. A massive, massive thank you!

Leah · 23 October 2022

Agent replied · 22 October 2024

Thanks Leah for leaving us this brilliant 5* review. I know the team really appreciate your kind words! Best wishes, Graham, Customer Relations

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