Abbotts Downham Market Sales reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

Ollie, Greg & Sam have been amazing throughout our sale and purchase. Our property sold for higher than the asking price!! They were also professional, efficient and nothing was too much trouble. If you’re looking for an agent with a wealth of knowledge I would highly recommend Ollie & team. First class service!

Christopher · 23 October 2021

★★★★★ 5/5

Google

Absolutely fabulous team at Abbotts. Couldn't be happier. They are always friendly and helpful and take the time to listen to you, on the phoen or in person, which is very important with such a big decision as buying a house. I would happily recommend them to all of my friends and family. Special shout-out to the Steves - Steven Bond who has been the most helpful and happy estate agent I could have hoped for (and makes a great cup of tea!), and Steven Huff who is a great mortgage advisor and didn't mind my multitide of questions and calls.

Krista · 23 October 2023

★★★★★ 5/5

Google

I’ve had the pleasure to work with Nicola Weeds on my property’s valuation in preparation for it to go on the market. Her passion and professionalism is what immediately stood out for me. She truly listens and cares about her customers and follows up accordingly. Looking forward to doing business together!

David · 10 March 2025

★★★★★ 5/5

Google

A big thank you to Kerrie Gilboy the Lettings Manager, for all her hard work in renting my property out for me. Kerrie is very professional and knowledgeable. She found new tenants very quickly and made the whole process a lot less stressful!

Deb · 23 October 2022

★★★★★ 5/5

Trustpilot

Sam & Olly @ Downham Market

We would like to thank Sam, Olly & everyone @ Abbortts Downham Market, they went above and beyond their call of duty with making sure everyone had the right information, they communicated on our behalf with everyone involved in the sale, we were truly impressed with how Efficient they were. We would without doubt use Abborts Downham Market again, we’d like to wish all the team a very merry Christmas. Ruth & Martin

Ruth · 12 December 2022

★★★★★ 5/5

Google

First home is always a massive step but thanks to Ollie Martin for his professionalism throughout I got it done! Very responsive, polite and nothing was ever to much trouble for him. Highly recommend to anyone else looking for a new house

Jake · 23 October 2022

★★★★★ 5/5

Google

I spoke to Steve when looking for property, unfortunately we have had to put it on hold but he was very informative and helpful when talking to us about different places and fitting us in for viewings

Edward · 23 February 2023

★★★★★ 5/5

Google

Met with Kamile at a flat we needed a valuation for. Decided to put it on the market with Abbotts after the professional advice she gave us. Very pleased that the flat sold in just over a week.Nicola also been very helpful. Great job.

Michelle · 15 April 2025

★★★★★ 5/5

Google

Our recent sale through Abbotts of Downham Market was completed in an efficient and professional manner. All staff were very pleasant and helpful throughout the sale. Highly recommended

Jeffrey · 11 October 2023

★★★★★ 5/5

Google

Kerrie was most professional and nothing too much trouble for her. Kerrie went out of the way to see that our beautiful property was advertised immediately. Was always at the end of the phone and prompt response. Thank you

Pam · 23 October 2022

★★★★★ 2/5

Trustpilot

Poor service

I have to say that I have been very disappointed with your service for the following reason: We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was. I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged. The only positive experience was Emma, who was good at what she did.

Diploma6 · 31 January 2025

★★★★★ 5/5

Google

Sam was really friendly and has helped me understand the buying process. I cannot wait to buy a house now and i will be using Abbotts!

Gabriele · 23 October 2023

★★★★★ 5/5

Google

We would thoroughly recommend Abbotts Lettings team, in particular Kerrie who handled our let. She was proactive and professional and found us tenants almost immediately. It made handling the whole process from abroad a painless task. Thank you!

Pascale · 23 October 2022

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 5/5

Google

Great team all round. Our mortgage consultant , Stephen Huff, went above and beyond to get us our mortgage all sorted out. Thanks Once again.

Shane · 23 October 2023

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 5/5

Google

Very helpful pleasant staff helping me over the last 3 months while I was looking for a property

Angela · 11 December 2025

★★★★★ 5/5

Google

I instructed Abbotts to sell my late mother's property in Downham Market and was very impressed with the service and professionalism provided by Samantha Armstrong. Sam came to value the property initially and managed to achieve an asking price offer from the first couple who viewed it. I can't praise Sam and her colleague, Steven, highly enough and I have no hesitation in recommending their service to anyone thinking of selling their home.

Greg · 11 October 2023

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 5/5

Google

Lisa is brilliant! She went above and beyond to help me get moved in during lockdown and has continued to be extremely responsive, helpful, friendly and professional since I've been moved in and dealing with minor issues that arise. Thank you!PositiveResponsiveness, Quality, Professionalism

Megan · 23 October 2021

★★★★★ 5/5

Google

We purchased our new hone through the team at Abbotts. They were always helpful during the process and never too pushy. Thoroughly recommend!

Sean · 11 October 2025

★★★★★ 5/5

Google

Thank you Stephen Huff for all your help with my remortgage. It would never have got there without your endless patient help, at all hours and even when you ought to have been "Off duty".

Charles · 23 October 2022

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything . All in all I can't wait to leave I don't feel I have had a good service from them not worth the money you pay and in all honesty I wouldn't stay if they paid me

Jessica · 10 December 2024