Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
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5/5
GoogleAll the team from abbott's were fantastic at helping us and guiding us through the enjoyment of purchasing our first home.
I want to add special thanks to Steve Huff and Ollie you guys were amazing at keeping us calm and reassuring us through the stressful times.
We are now happy and settled and that's down to you guys.
If you want professionals and helpful estate agents then these are the ones
Shelly Β· 23 October 2022
Agent replied Β· 22 October 2024
Many thanks for your fantastic 5* review and your kind words Shelly. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotAbbotts Mildenhall Lettings absolutelyβ¦
Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.
Derfek Β· 4 September 2026
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5/5
GoogleAbbotts have been absolutely amazing at the downham market branch, Samantha has been incredible and been so supportive with our purchase and has helped us with anything we needed also Ollie the branch manger has been very helpful and Stephen Huff Has really helped us put everything together for the whole purchase of our dream home
Hannah Β· 23 October 2023
Agent replied Β· 22 October 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleI was so impressed with Lisa C during the difficult process of finding a house to rent in Ely. She explained everything so clearly, was extremely polite and was always available for assistance when needed. I have been dealing with a variety of real estate agents over the past few months and Lisa has been the best by far in both her demeanour and professionalism. I am so grateful to her for organising everything for me to move into my new property under such short time restrictions.PositiveResponsiveness, Quality, Professionalism
Emma Β· 23 October 2020
Agent replied Β· 22 October 2024
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
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1/5
TrustpilotMoney loss and poor professionalism
My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as Β£710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.
Anaz Β· 3 April 2024
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5/5
GoogleFab estate agents. Ollie was fantastic the service was so personal. He was honest and donβt over price the property. He has a fab knowledge of the local area and treated us as if we were his only clients. No hard sell, totally honest and perfect service.
Nothing too much trouble and made what could be a very stressful process surprisingly easy. Thank you
Highly recommend Abbotts
Kim Β· 23 October 2022
Agent replied Β· 22 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe would like to take this opportunity to thank Sam Armstrong personally for all of the help and advice that she has given us as we prepare to come to the market.
Her knowledge of the local area, properties under her instruction and local trades is second to none.
Sam has such patience and professionalism. She truly is an asset to Abbotts of Downham Market.
Charlotte Β· 23 October 2022
Agent replied Β· 22 October 2024
Thanks Charlotte for leaving us this fantastic 5* review. Best wishes, Graham, Customer Relations
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5/5
GoogleSam ,Olly and Steve were fantastic π they kept us updated all the time, they were always friendly and knew exactly what do to next . The whole experience from start to finish went very smoothly. They sold our house for a great price too . These three are a great team highly recommend! If you're selling your house go to Abbott's in Downham Market
Holly Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotThe Mildenhall branch I had rented myβ¦
The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some Β£400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEM
Clive Β· 5 February 2026
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5/5
GoogleHave just purchased this property through Abbotts Downham Market. Very difficult situation as the seller lived a long way away and was not very helpful re providing the necessary documents but Abbotts sorted things out as much as they could and Steve Bond was really helpful, meeting me at the property each time as it was difficult for me to get to the office
Antonia Β· 23 October 2022
Agent replied Β· 22 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a fantastic experience with Abbott's, where the team is very friendly and helpful. Our mortgage consultant there, Stephen Huff, was absolutely brilliant. Ours was a slightly complicated case, and Steve went above and beyond to get us our mortgage all sorted out. We move next week, and there's no way on earth we would be doing that without Steve. Thoroughly recommend him!
Sarah-Louise Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations
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5/5
GoogleI recently moved out of a rental house that was managed by Abbotts. My checkout was done by Lisa Clayton, and I can honestly say she went above and beyond to help me get out in time! I was running a little behind for the inspection and, without me asking, she pitched in and helped clean the kitchen. It was so nice to have a friendly and helpful person at such a stressful time. Thanks Lisa!!
Chris Β· 23 October 2020
Agent replied Β· 22 October 2024
Hi Chris, Thank you for taking the time to leave us your 5* review. Best wishes, Amy
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5/5
GoogleBryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.
Boone Β· 25 November 2018
Agent replied Β· 23 November 2024
Hi Boone
Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast!
Kind regards, Jake
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5/5
GoogleBryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.
B Β· 24 October 2018
Agent replied Β· 22 October 2024
Hi Boone
Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast!
Kind regards, Jake
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5/5
GoogleSam at Abbotts was fantastic from start to end in our sale. Our sale was more complicated than normal and Sam was incredibly patient, helping with solicitors and always ensuring we were kept up to date. Thank you for all your help - we wouldnβt hesitate to recommend Abbotts.
Natasha Β· 23 October 2023
Agent replied Β· 22 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI called abbots when wanting to sort out my mortgage. I spoke to Steve on the sales team who was very friendly and gave me a bit of advice before chatting with Stephen Huff about the mortgage itself. Both were great and gave me lots of helpful information.
Warren Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSteve Huff was our mortgage advisor and he was absolutely amazing. He answered any questions we had and made it so easy for us to buy our first ever house. 10/10 would recommend!!
Abby Β· 24 July 2024
Agent replied Β· 22 October 2024
Many thanks Abby for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThank you to Ollie and Sam for all your help with the sale of my property. You both went the extra mile to help and support with the whole process. Much appreciate everything and would highly recommend Abbotts. Thank you once again x
Nadine Β· 23 October 2023
Agent replied Β· 22 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThank you Sam Armstrong and all your colleagues of Abbots Estate Agents,Downham Market Norfolk. If it had not been for you all going over and above your normal duties our sale and purchase would not have progressed to a successful finish. I fully recommend this branch for everything theyβve done.
Thanks again.
Heather Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you Heather for your kind review and wonderful recommendation! - Scott @ Customer Relations
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5/5
GoogleWhen I first approached Abbotts for help with the sale of my house, Ian Jordan's advice was that I should divide what I owned and seek planning consent for a building plot. The process was legally complex but Ian was supportive throughout and we ended with a sale of both house and plot and a rewarding return on both. The team were a pleasure to work with.
Martin Β· 24 October 2019
Agent replied Β· 22 October 2024
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
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5/5
GoogleI couldn't be any happier with the service I've received, in particular, I'd like to thank Sam for her lovely, professional and caring approach. Thanks to Steve too and all the staff in Downham, definitely recommend them to anyone.
Shaun Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe were very happy with the service received from Oliver and the team at Abbotts, Downham Market who were prepared to go 'above and beyond' to help the sale of our property go through. A big thank you!
Susan Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleOliver and his team and the Downham Market office have been absolutely amazing working with us over a lengthy period. They have been so supportive and helpful . Would very happily use their services again
Karin Β· 27 December 2023
Agent replied Β· 22 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAbbotts have been incredibly helpful in my search for a rental property. Special thanks to Lisa for her dedication and help with my property hunt. The whole process has been so efficient and I have felt fully supported and informed along the way. Lisa has been so lovely in communications, I am very thankful for how easy Abbotts have made this process.
Laura Β· 23 October 2020
Agent replied Β· 22 October 2024
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.