Trusted Agent profile · King's Lynn and West Norfolk
★★★★★
293 reviews across 2 platforms
16 Bridge Street, Downham Market, PE38 9DH, King's Lynn and West Norfolk, PE38 9DH
Abbotts's office in King's Lynn and West Norfolk, at 16 Bridge Street, is rated 3.7 out of 5 across 293 reviews on two platforms, including 159 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Abbotts Downham Market Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near King's Lynn and West Norfolk.
Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleI spoke to abbotts when looking to sort our mortgage. Steven who booked it was very informative and helped book us the right appointment, and Stephen in the mortgage department was fantastic helping us all the way up until completion. Couldn’t have asked for a better service!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisgusting Treatment from Abbotts King’s Lynn
LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.
5/5
GoogleRang Abbotts this morning and spoke at length to Sam who was brilliant! ***** Many thanks!
Thank you for taking the time to leave us this tremendous 5* review Clive. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent team at Downham Market. Very efficient and friendly with very good communication.
Thank you so much for your kind words about our team at Downham Market! We pride ourselves on being efficient and friendly, and we're thrilled to hear that our communication was also top-notch. Thanks for choosing us! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDeceptive towards disabled people
As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs Absolutely disgusting disgraceful behaviour towards people with disabilities avoid
5/5
GoogleShe has done it again! Thank you Bryony for your usual efficient, caring service and finding us another excellent tennant. Dave Hynes
Thank you David for the excellent 5* review of your experience with Bryony and our local Abbotts branch. Kind regards, Lucy
5/5
TrustpilotAbbotts Ely 5 * service
I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford
1/5
TrustpilotPathetic
Poor communication Poor sales techniques Did not change price of property as promised Basically write a list of what an Estate Agent should not do and they managed to do it. Would be better scribbling the price on a piece of A4 and pinning it to our fence.
5/5
GoogleTotally amazing service from the whole team. Most of our contact has been with Steven and despite some admin issues on our side of things, he has been absolutely engaged in progressing and helping us at every step. Thank you !
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSamantha helped me sell my late mother’s flat. She was very friendly and understanding which made the process so easy for me. I could rely on Sam to keep me well informed as the sale went through and would fully recommend using Abbotts for a friendly and professional service.
Thanks Janice for leaving us this glowing 5* review. Best wishes, Graham, Customer Relations
1/5
TrustpilotThey don't ever repair anything fast
Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.
5/5
GoogleSamantha helped me sell my late mother’s flat. She was very friendly and understanding which made the process so easy for me. I could rely on Sam to keep me well informed as the sale went through and would fully recommend using Abbotts for a friendly and professional service.
Thanks Janice for leaving us this glowing 5* review. Best wishes, Graham, Customer Relations
1/5
TrustpilotFailure to return deposit
Still waiting after 2 months for deposit return. Called countless times always told I would get a call back never did. Told today that money was being taken for contrived reasons
3/5
TrustpilotAbsolutely no communication
I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know. They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.EDIT: After contacting customer support, I finally got an answer, that was apologetic.
5/5
GoogleLisa was very helpful sorted out my query totally capable and professional
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotGREG ABBOTT TO BE REMOVED
GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!
1/5
TrustpilotI would give 0 if I could
I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.
5/5
GoogleI recently brought my first home from Abbotts.The team down at Abbotts I could not fault , so helpful and polite the whole time throughout the buying process, keeping me updated with all of the information etc. will definitely be using Abbotts for any further projects
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbbotts Downham Market
Abbotts Downham Market. I made an appointment to discuss the sale of my house. The other three agents I invited all turned up when they said they would, all professional. Abbotts didn't turn up, no phone call, nothing. From the look of these reviews I dodged a bullet there.
5/5
Googlewe have looked at a number of properties with Steve now. He's always been very flexible and shown genuine interest in what we are looking for Couldn't be happier with the services.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTENANTS BEWARE
TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.
1/5
TrustpilotSales agent AMY RENDALL .Run away from…
Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵
1/5
TrustpilotOnly interested in one thing
Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.
5/5
GoogleA fantastic service from Sam Very helpful and nothing was too much trouble for her ,explained everything really well And I even got a cup of coffee 😎
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Abbotts Downham Market Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near King's Lynn and West Norfolk.
