Abbotts Downham Market Sales reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

A fantastic service from Sam Very helpful and nothing was too much trouble for her ,explained everything really well And I even got a cup of coffee 😎

Alexander · 23 October 2023

★★★★★ 1/5

Trustpilot

I would give a 0 if I could.

I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.

Happy · 5 September 2021

★★★★★ 5/5

Google

My mortgage broker ‘Stephen Huff’ was very helpful in tracking down a mortgage for myself and I am very thankful for the time he gave me. Would recommend!

Conmister · 11 October 2023

★★★★★ 1/5

Trustpilot

I am writing to confirm the withdrawal…

I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!

David · 20 July 2021

★★★★★ 1/5

Trustpilot

We had a terrible experience trying to…

We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.

A · 20 July 2021

★★★★★ 1/5

Trustpilot

Surveyor given keys to walk through house with occupant in bed

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

Jeanette · 23 February 2021

★★★★★ 1/5

Trustpilot

Do not go with this estate agent

Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.

Sarah · 23 August 2020

★★★★★ 1/5

Trustpilot

Do not fall for their sales pitch

Do not fall for their sales pitch. They were the only estate agents that wanted to charge a £149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY

Andrew · 15 May 2020

★★★★★ 5/5

Google

I just want to say how impressed I am with the service of Lisa C during my hunt and application for a rental property in Ely during lockdown. She was extremely professional and responsive. It made a stressful process very easy! Thank you, Lisa.PositiveResponsiveness, Professionalism

Lorna · 23 October 2020

★★★★★ 5/5

Google

Brilliant, they provided such excellent service to us as purchasers. Always keeping us in the loop or asking for updates outside to ensure things were running smoothly. Thanks for your help Steven!

Bethany · 23 October 2022

★★★★★ 5/5

Google

A big thank you to Abbotts and Bryony Russell-Smith in particular for showing such initiative in contacting me and succeeding in finding a very suitable tenant. She always kept me informed and really impressed me with her work ethic and professionalism. I will definitely use her again.

David · 24 October 2019

★★★★★ 5/5

Google

Amazing service received from the consultant Steven Huff. Was very up front about everything, took tike to discuss the process, being first time buyers, this was extremely appreciated. Cant recommend enough.

Jason · 23 October 2022

★★★★★ 1/5

Trustpilot

Wouldn't use them if there was only one Estate Agent...in the world.

I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.

Edd · 6 September 2018

★★★★★ 5/5

Google

Found the team at the Downham branch very helpful. They followed up on everything that I asked Thank you

Shane · 11 October 2023

★★★★★ 1/5

Trustpilot

So very Bad.

So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.

AGIUS · 27 July 2018

★★★★★ 5/5

Google

Went above and beyond to push the purchase through despite a lot of setbacks. Excellent service 👍🏻 …

Dan · 23 October 2023

★★★★★ 1/5

Trustpilot

Unacceptable service

If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.

Heike · 23 March 2018

★★★★★ 5/5

Google

Me and my wife decided to rent a property in Downham Market, and can honestly say we felt very supported and helped throughout. We had Bryony guiding us the way and she was so helpful, very well trained and made the process so easy. 5*

Paul · 24 October 2019

★★★★★ 5/5

Google

All the Staff at Abbotts have been professional and helpful with our search for our new home Terry

Terry · 11 October 2023

★★★★★ 5/5

Google

By far the best estate agents we've dealt with! They consist of a lovely team who are not only highly professional, but are also very responsive and helpful to any and all queries we have. Would definitely recommend.PositiveResponsiveness, Professionalism

Ryan · 23 October 2020

★★★★★ 5/5

Google

From start to finish, great service from all staff. We can highly recommend the team.

Steve · 11 October 2023

★★★★★ 1/5

Trustpilot

Incredibly disappointing service

Incredibly slow and disappointing service

Shaista · 29 July 2025

★★★★★ 5/5

Google

Brilliant people real polite and friendly, Brilliant service provided to get me moved in really quickly from Bryony as was in a difficult position would recommend very highly as also answered my calls and got back to me straight away

Kevin · 24 October 2019

★★★★★ 5/5

Trustpilot

Downham Market Lisa is my absolute…

Downham Market Lisa is my absolute star she goes above and beyond to help me with all my rental properties

John · 14 January 2021