Trusted Agent profile · Kilmarnock
★★★★★
193 reviews across 2 platforms
31-33, John Finnie Street, Kilmarnock, KA1 1BL
Slater Hogg and Howison's office in Kilmarnock, at 31-33, is rated 4.0 out of 5 across 193 reviews on two platforms, including 132 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Slater Hogg and Howison, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
5/5
TrustpilotHi it’s a pleasure to deal with the…
Hi it’s a pleasure to deal with the team my contact person was Kirstie McKinon I phone her maybe 50 times she was helpful and calm every single time I called she sorted out all my problems and help me out to get the house.I recorded 100%Thanks very much
1/5
GoogleCalled and left a message with regards to a property that I was interested in viewing and I’m still waiting on a call back.....days later......I would hate to think that sellers are losing out on potential sales due to staff being uninterested in potential buyers!NegativeResponsiveness, Professionalism
Hi Joanna, Please do contact us via review@countrywide.co.uk should you wish to discuss further your concerns. Kind regards, Scott @ Customer Relations
5/5
GoogleOne of the most important things in using an estate agent is communication. Slater Hogg & Howison kept me informed regularly. They acted professionally and the service was good value for money. I would recommend them to family and friends anytime.PositiveResponsiveness
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWould highly recommend this estate agent. All staff from start to finish were very professional and kept us updated regularly throughout the process. Most importantly helped us sell our house within a quick timeframe despite these very uncertain times.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
TrustpilotWe put my mums house on the market…
We put my mums house on the market after she passed away. I have to say the whole process was made easier by choosing Slater Hogg in Largs to sell our property. Caitlin proved to be professional and went above and beyond to sell what was a challenging property. She worked her socks off and found the right person for the house. Communication was excellent throughout. Very happy with the outcome.
1/5
TrustpilotDO NOT USE THIS SERVICE
This service is nothing short of a disgrace, I got offered a property, was advised they would call me to pay my holding fee. Once I called them back to pay it, they had offered it to someone else. Did t even call to let me know. I was waiting on them calling me back. They then refused to take complaints on this matter. The people that's work there should be ashamed of themselves. I'm out the pocket due to joking a van for moving in. Absolutely shocking shocking shocking service. This company should not exist. DO NOT USE THIS SERVICE.
5/5
GoogleJust finished buying a place where Slaater Hogg & Howison were the estate agent. They were helpful and worked really hard. Recommended.
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
1/5
TrustpilotShocking and really upsetting experience with the Cumbernauld branch. I have serious ethical and electrical safety concerns as well as how they treat people.
Appalling experience with the Cumberla
5/5
GoogleCraig Robertson in the Kilmarnock branch was great. Came out and advised us where to price the property and what to expect. 4 days after being released to the market it was sold for asking price!
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
1/5
TrustpilotAwful company
Awful company. Never use!!!!!!! I used them to let my property and never again. So rude, terrible communication. I gave them three sets of keys and they lost a set and say they have no record and asking me for evidence. No I don't have evidence of handing over a set of keys in person. Ridiculous. Never again. They never even apologised for their mistakes.
5/5
GoogleExcellent service received from Bernard! He was so friendly and professional answered all my questions and made everything run smoothly! Would highly recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotScummy litterbugs make properties uglier
Trash from signage left outside building after "To Let" sign taken down
1/5
TrustpilotExtremely poor and incompetent service…
Extremely poor and incompetent service from the Stirling branch
5/5
TrustpilotI have received impeccable service from…
I have received impeccable service from Susanne (Shawlands branch) for several years. She is friendly, pleasant and very accommodating. We really appreciate all her hard work she has put in for us over the years and will continue to only seek her for any mortgage related issues as we can put our trust in her.
5/5
TrustpilotFriendly staff
Friendly staff, great help.
1/5
TrustpilotTerrible customer service
Trying to sell our property I call the Greenock office several times, left messages but I was not called back.
1/5
TrustpilotDreadful customer service
Dreadful customer service, requested a home report 5 times over 8 days and still haven’t received it, far from ideal!
5/5
GoogleI really would recommend Slater Hogg for selling. My first time selling experience was very straight forward and professional.PositiveQuality, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleFantastic communication with all the staff we dealt with, smooth process and no stress at all. Would highly recommend, staff are fab! Thanks
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review and recommendation. Kind regards, Donna
5/5
GoogleCraig, Amanda and there team provided a personal and professional service in the sale of our house. High recommend using this branch.
Hi Alistair, Congratulations on the sale of your house, it is fantastic that the Kilmarnock branch of Slater Hogg & Howison helped you every step of the way, warranting this 5* excellent review. Thank you for recommending our team, best wishes, Maryjane.
1/5
TrustpilotWorst company ever do not use and they…
Worst company ever do not use and they trade as two companies countrywide are them also. Get you to sign paperwork bill you for complete different thing with extra charges mislead you to it. Don’t go with them use someone else these been biggest regret I made never will again
5/5
GoogleCraig, Amanda and there team provided a personal and professional service in the sale of our house. High recommend using this branch.
Hi Alistair, Congratulations on the sale of your house, it is fantastic that the Kilmarnock branch of Slater Hogg & Howison helped you every step of the way, warranting this 5* excellent review. Thank you for recommending our team, best wishes, Maryjane.
5/5
GoogleEfficient, professional service. The letting department were very helpful. Thank you
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotDo not use this company!!
Do not use this company!!If I was selling my house and the manager of Slater Hogg and Howison treated my buyer the way I have been treated, I would terminate my contract with them. Deliberately obstructive, Condescending and ignorant of UK legislation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Slater Hogg and Howison's Kilmarnock office has 193 reviews across two platforms: 132 on Google, 61 on Trustpilot (across the whole business).
Slater Hogg and Howison Kilmarnock is rated 4.0 out of 5 across all 193 reviews, and 4.9 out of 5 on Google from 132 reviews.
Yes. In The Trusted Agent 2026 awards: Slater Hogg and Howison, Kilmarnock won Trusted Agent.
Slater Hogg and Howison Kilmarnock, 31-33, John Finnie Street, Kilmarnock, KA1 1BL.
