Slater Hogg and Howison reviews

★★★★★ 5/5

Google

Shannon has been absolutely outstanding in helping us get our house ready for rent. From the outset, she has been professional, proactive, and incredibly supportive throughout the entire process. She took care of organising all the necessary safety checks efficiently and kept us informed at every stage, which made what could have been a stressful process feel seamless. No question was ever too much, Shannon was always quick to respond, knowledgeable, and happy to explain everything clearly. Her attention to detail and genuine commitment to delivering a high standard of service really stood out. We felt completely confident that everything was being handled properly. I would highly recommend Shannon to anyone looking for a reliable, approachable, and highly competent estate agent. A truly 5-star service.

Ally · 26 March 2026

★★★★★ 5/5

Google

Andrew was absolutely fantastic in guiding us through the mortgage process. As first-time buyers, we were nervous and unsure about everything, but he explained each step in the simplest, clearest way, truly “baby language” that made the whole process feel manageable instead of overwhelming. He was patient, friendly, and always happy to answer even our silliest questions. Andrew made sure we understood exactly what we were signing up for and gave us complete confidence in every decision. We’re so grateful for his support and expertise. Thank you, Andrew, for making a complicated process feel easy and stress-free.

Gábor · 16 December 2025

★★★★★ 5/5

Google

I have bought and sold quite a few houses in my life and I would honestly say that the service I have received from the team at Slater Hogg in Kilmarnock has been the most supportive by a long way. Initially they responded quickly, Steve gave good advice when he came to value the house and then Mairi quickly became a total godsend. Her communication was excellent, she kept me informed of every step being taken and she went over and above to ensure that everything was being done to secure a sale. Lewis and Charlene were quick responders and I felt at all times that the whole team were aware of what was happening. I would highly recommend!

Dorothy · 25 September 2025

★★★★★ 5/5

Google

My experience with Slater Hogg & Howieson has been positive from the very beginning when Steve visited to list the house. The professional approach from Steve has been replicated by Mairi, Charlene and Lewis throughout the full process. The team are very proactive and professional whilst always using a friendly approach. I cannot recommend the team enough, I used the same company to sell a house 22 years ago and my experience then influenced my decision to use them again. Different team but still as good as the last one. Slater Hogg obviously know how to pick their staff. Thank you team you are amazing.

Julie · 9 September 2025

★★★★★ 5/5

Google

Cannot thank Charlene enough at Slater Hogg for all her help, time and patience selling our house. She really took away as much stress as she could and communicated effectively throughout. She said she would find us a buyer and she did! Her tiktok content was so fab and we appreciated the thinking outside the box to push our views! Also a special thanks so Lewis for all his time and effort with social media, reaching out and booking viewings… some team!

Emma · 9 September 2025

★★★★★ 5/5

Google

I recently worked with Mairi, Steve, Charlene, Andrew, and Lewis from Slater Hogg & Howison for the sale of my home and purchace of new and I couldn’t be happier with the service I received. From start to finish, the whole team was professional, friendly, and kept me well informed at every stage. I was especially happy with Mairi, who went above and beyond to help us throughout the process. She worked tirelessly to make everything as smooth as possible and managed to secure the full asking price for our house, which we were delighted with. Steve, Charlene, Andrew, and Lewis were also fantastic and made the entire sale and purchase stress-free. I’m really happy with the outcome and would highly recommend Slater Hogg & Howison to anyone looking to buy or sell a property.

Ian · 16 August 2025

★★★★★ 5/5

Google

Slater Hogg in Kilmarnock handled both our purchase and sale. Everything was on point from our initial contact about a viewing, getting Steve out to value and help market our house, all the way up until final completion. It was a long process, and at times it genuinely felt like Mairi and the team were holding the deals and the chain together single handedly! Ultimately, we had lots of property interest, very professional photos, videos and drone shots, which had our house sold in a couple of days to our second viewers. We always felt that the team were working with us to help manage the process, listening and taking on board our thoughts and providing expert advice at the right time.

David · 16 August 2025

★★★★★ 1/5

Trustpilot

A simply awful experience with SHH as a…

A simply awful experience with SHH as a landlord.Their communication when it occasionally happened was awful and their organisation shocking. Staff don’t seem to care and communications were so poor it was almost unintelligible .As examples they failed to pass on rent due and had to be constantly pushed to address the damage that occurred to the property. There was at best misleading information and at worst untrue information. I would never do business with them and advise others to avoid at all costs. I have rented my property through others and it was in different league.

Ken · 20 May 2026

★★★★★ 1/5

Trustpilot

If I could give it no stars I would

If I could give it no stars I would, trusted them with my property to rent. Continually asked them to do inspections on property but only one Inspection was completed over 2 years , asked again to be completed the next year but never completed. When tenants moved out and got exit report was told that it was one of the worst the person completing the report had seen. There was nearly £3000 of damage to the house and a garden full of German shepherd faces, which my neighbour told me the was where the dog did the toilet as it was never walked. It was then I found out my one bedroom house was not just for the couple but their baby , one of the adults brother and his dog and a cat. If the visits were completed as requested all of this would have been picked up. All I received back was the £700 deposit to repair house to be re rented. Another thing is that no exit meter readings were taken between renters resulting in me be sent bills for tenants who had not paid their bills I took my own readings and paid what I owed and advised provider to sender the remaining bills to slater Hogg and howison to pay as the hadn't been taking meter readings. I asked to be transferred to countrywide but was told by the manager that this couldn't happen until bills to OVO were sorted so I had to continue dealing with a company who I had no faith in and at that point I decided to sell the property as all the issues were having an effect on my health. I had asked on several occasions for the complaint department details to lodge a complaint but no one could help me with this

Sandra · 14 April 2026

★★★★★ 1/5

Trustpilot

Slater Hogg - Hamilton branch

Selling our home. Our initial visit with the Lister went well and the photographs were okay. It very much went downhill from there. We had agreed the house would go on the market on Boxing Day, feeling happy on the advise that this is the busiest day of the year. It was then radio silence, the lister would not return calls or messages. The house did not go on the market Boxing Day as promised for a reason unknown. They did put it on the following day but there was no preparation marketing work done, also disappointing. In the period of 12 weeks our house was on the market, we only got 2 viewers. During which time they offered to do a relaunch to drive up interest, which consisted of a new video posted to their social medias. However they do not have a social media manager or a following on any of their platforms so this was another waste of time. After raising concerns to the manager about this, we were told that, Slater Hogg doesn't rely on using social media to sell their houses as they have been around for 50 years, therefore don't need it. This begged the questions, why did they bother with the so called relaunch and why cant they find any viewers. They did not communicate well at all overall and seemed very passive in their approach to selling. I think they need to improve their customer relations and employ a social media manager. We ended the contract having to pay full marketing fees, feeling very disappointed in the service we received and paid for. Would not recommend.

Julie · 23 March 2026

★★★★★ 5/5

Google

Thank you so much for the amazing service at the Kilmarnock branch. Mairi you went above and beyond through the whole process of selling our home. Moving home would normally be stressful but not with you and your team . Thanks to Charlene and Lewis. A big thank you to Steve in marketing . And Andrew for the great photos. I highly recommend .

Marie · 16 September 2025

★★★★★ 5/5

Google

From start to finish I cannot recommend Slater Hogg Kilmarnock highly enough. From Steve in Marketing and Mairi & Susan in the office, they constantly impressed. Not once did I ever have to call as they kept me up to speed every day. Mairi went above and beyond and I cannot thank them enough. Moving home is stressful and they removed that! The video and pictures by Andrew were phenomenal and I thank them for the amazing marketing that sold my house in 7 days! I have no plans to move again but would definitely recommend this fabulous team of people. Kind regards Pam

Pam · 24 February 2025

★★★★★ 5/5

Google

Bernard made the process of letting through slater hogg and howison as smooth as possible for my partner and I. Kept in touch and kept us up to date with what was happening before we collected the keys for our flat. He ensured he answered any questions we had thoroughly, especially since it was our first time letting. Definitely a credit to the company. Would definitely recommend this sales and letting agents as we are more than delighted with the support we received and the property within itself is great.

Carys · 6 December 2024

★★★★★ 5/5

Google

Rachael is the best; efficient, friendly, empathetic and extremely professional, great attention to detail and always answers the phone with a quick response. Thank you Rachael and the team, love the flat xx

Paul · 26 March 2026

★★★★★ 5/5

Google

Was helped by Rachael at the Kilmarnock branch for my rental she was very polite and helpful nothing was to much trouble would highly recommend give her 10/10 very professional

Derek · 14 April 2026

★★★★★ 5/5

Google

We recently completed a very satisfactory sale thanks to the team at the Kilmarnock Branch. Steve’s easy manner and enthusiasm was a pleasure. Also his valuation was spot on. Thanks to the viewings coordinated by Susan, Andrew and Korri, a sale was agreed within days of the property being marketed. Mairi was always very pleasant, responsive and nothing was too much trouble for which I’m grateful as her support really helped to get the sale completed.

Kenny · 22 December 2024

★★★★★ 5/5

Google

Rachael is friendly and ready to help, she truly made time to accommodate my last minute viewing request since I traveled from North Yorkshire on that day. She is incredibly professional and responsive throughout the process. I highly recommend Rachel to anyone looking to rent a property.

Ruth · 16 November 2025

★★★★★ 5/5

Google

This is the third time we have used Slater Hogg Kilmarnock branch to sell a property and we simply would not go anywhere else. Steve the senior valuer is friendly knowledgeable and professional and is always at the end of the phone to offer his advice- the marketing and whole sale process was seamless thanks to Mairi branch manager and the amazing team Lewis, Charlene and Andrew who were always on hand to keep us updated and nothing was too much! The team at the Kilmarnock branch are nothing less than exceptional and we will actually miss speaking to them now that our sale is all wrapped up! Thank you again!!

Kimberley · 16 September 2025

★★★★★ 5/5

Google

Our onboarding experience with Rachael Mcgregor was very nice. She related with us with high level of courtesy and her customer service skills is top notch. She handled all the process with good professionalism and we have no regret that she was assigned to handle our lettings.

Olalere · 25 September 2025

★★★★★ 5/5

Google

Have recently assisted my 82year old mum to sell and buy a new home (both Kilmarnock Branch). Mhari, Steve and Susan were amazing with this whole process. Very informative, kept up to date at all times and very competitive rates. I would actually say Mhari went above and beyond to help. This can be a very stressful time but not with Slater Hogg they made the whole process very easy. The marketing and professional photography is also second to none. Would highly recommend and thank you to all the team.

Gillian · 26 May 2024

★★★★★ 5/5

Google

We had an appointment with Andrew yesterday and were pleasantly surprised by how knowledgeable and approachable he was. He listened carefully to our needs, reflected on our thoughts, and provided clear & jargon-free advice. We left feeling really reassured and confident about the next steps. Andrew is an asset to Slater Hogg and Howison and we would highly recommend him to anyone seeking an expert advice.

Agnes · 5 December 2024

★★★★★ 5/5

Google

Absolutely awesome! Steve, Mairi and the team have been outstanding since the start of the process. We didn’t feel like it was just another house for them to sell - They showed genuine care and compassion to get it right for us at every …

Janet · 16 August 2025

★★★★★ 5/5

Google

I can not recommend the service we have received from Slater Hogg in Kilmarnock highly enough. From our initial conversation and meeting with Steve to the end result with Mairi selling our property within a week. They have provided an exceptional service and would highly recommend anyone to get in touch with the team should you be considering selling your property. A first class service form all the team.

Fiona · 16 March 2026

★★★★★ 5/5

Google

Just moved into a property managed by Slater Hogg two days ago. Everything was clean and tidy, they left us spare toilet paper and a kettle, the apartment is clean and in great condition! The staff have been super nice to us and very …

Jammy · 16 July 2025