Slater Hogg and Howison Kilmarnock reviews

★★★★★ 5/5

Trustpilot

Extremely happy 1st time buyer

As a first time buyer with very little knowledge of how the processes worked, I couldn't recommend Susanne Mclaughlan from Slater Hogg Mortgages enough. She was incredibly helpful in explaining in simple terms how mortgages, purchasing and the various legal elements all worked. And in the end she helped secure me a great mortgage and worked very quickly to meet deadlines we faced from other parties. Really appreciate the excellent service and I've already encouraged other friends that are looking to buy a house, to get in touch with them!

James · 30 March 2021

★★★★★ 5/5

Google

Very happy with the service and professionalism from the lettings team in Kilmarnock. Special thanks to Jordan for all his help. He has been on top of everything and is always quick to get back to us. Our tenant also commented on his great communication and service. Would highly recommend.

Adam · 17 June 2020

★★★★★ 5/5

Google

The staff at Slater Hogg & Howison are excellent and nothing seems to be too much trouble for them. They kept me informed at every stage and I would highly recommend them. Craig, Gillian and Amanda were exceptional.

George · 17 June 2022

★★★★★ 1/5

Trustpilot

Awful from start to finish

Awful from start to finish. Arranged to view a property, arrived and waited but no one showed up. Called the office and was told that someone was off sick and that’s why I’d been stood up. Was asked to wait whilst their branch manager Pam drove up to do the viewing. She arrived and immediately started to explain why I was lucky she was there since she’d hurt her back. She then went on to describe the property as needing decorating and a new kitchen. But joy of joys there’s a brand new flat packed gloss white kitchen in the shed waiting to be fitted she says. I wasn’t allowed to go into the sheds and so took her word for it. They listed the house as having a driveway but the opening is 1.2meters wide and so the property doesn’t have a drive, I can get access as long as my neighbour doesn’t build a gate in her front garden. This is a massive breach of CPRs and would constitute a misdescription case. They have sold me a piece of land that doesn’t belong to me, what the hell do I do now?? When I took ownership I opened the shed to take out my new kitchen only to find that it’s a second hand filthy, and I do mean filthy with other peoples cooking grease and mould, collection of used and broken cabinets and a couple of lengths of worktop. To top it all off it had been left out in the rain at some point and the edges are blown. Bloody useless and has cost me £5k to rectify. I asked them repeatedly for information about the kitchen throughout and they refused to provide it. Richard was rude, patronising and difficult. Pam was no where to be seen. Olga was pleasant to speak to. I would not want to buy from them again, what a horrible place. They also put a mega press on for me to speak to their mortgage advisor who apparently charges £600 which is ridiculous when first mortgage up the road are free to use. This review relates to the Falkirk branch of slater Hogg estate agency

StephanieGgordon · 28 December 2019

★★★★★ 1/5

Trustpilot

I just had a call from some kind of…

I just had a call from some kind of Slater Hogg rep today and follow up texts asking me to phone urgently so I could get mortgage advice. I decided I'd give it a try. I'm in Fife and got someone with a London accent who had no idea about my circumstances. It felt like phishing to be honest and it involved really idiotic questions about my renting my property out (I'm literally not and never have intended to) and how many bedrooms I'm looking for (even though I have my offer for my new place accepted as of a week ago). Really bizarre. It was like someone who is cosplaying as a fortune teller trying to get answers from you by widely guessing at circumstances and past. I'd not use this company again tbh.

Calum · 20 November 2024

★★★★★ 4/5

Google

Great service when I needed it , Bernard made thing easy and seamless ,

Jamie · 18 March 2024

★★★★★ 5/5

Google

Absolutely taken care of from beginning to end by charlene machlachan. Felt like a friend rather than a customer, thanks so much for all your help including all office staff

Catrina · 16 June 2025

★★★★★ 5/5

Trustpilot

STRESS FREE EXPERIENCE

We recently let our property. Alexsandra Tucker made the whole process stress free and a delight to work with. She was extremely professional, has an engaging personality and paid attention to detail. She was on top of her brief and answered all of our questions at each stage of the process. No hestitation in commending Alexsandra and the team at the West End Branch to new clients.

Mr · 3 May 2022

★★★★★ 5/5

Google

Great service from Bernard at Slater Hogg & Howison, who managed to get my rental property re-let in no time at all, once it became vacant. The new tenants wanted to move in within a few days, which was a challenging turnaround time, but Bernard managed to get everything sorted, including arranging all the works, in double quick time, so that there was no delay, whilst also keeping me informed throughout.

Matthew · 23 February 2025

★★★★★ 5/5

Google

Bernard was very helpful, very fast and easy letting process

Josh · 17 April 2024

★★★★★ 5/5

Google

Very happy with the work that was carried out. Amanda, Gillian and Craig were all very help though the entire process. The pictures and video were of a really high standard. Would use this company again.PositiveResponsiveness, Quality, Professionalism, Value

Eibhlin · 17 June 2021

★★★★★ 5/5

Google

Me and my partner had the honour of having Bernard as our letting agent and what a well mannered and caring gentleman he is. Didn’t put a foot wrong and was very honest and quick at getting any form completed as well as everything regarding our property sorted.

Cole · 25 September 2024

★★★★★ 1/5

Trustpilot

Nightmare

Shawlands branch . They are nightmare . They don’t care extremely unprofessional. Had an appointment with them and after that no email no contact . They are not picking up calls for days . If don’t believe call there office . I have seen there staff chatting all day and laughing but not picking up calls . It’s a complete joke . Extremely frustrating and disappointing. Don’t waist your time with them you better go another property agent .

JAWAD · 9 October 2024

★★★★★ 5/5

Google

Me and my partner recently moved in into a private rent and we were lucky to get Bernard as our letting agent because he was very efficient and professional from the start till finish. His customer service was great and we were always informed if anything changed.

Lukasz · 4 October 2024

★★★★★ 1/5

Trustpilot

The Branch Manager of the Bridge of Weir Office

The manager of the Bridge of Weir branch (Eilidh Shepherd) is not very professional & urgently requires customer relations retraining. As a legitimate buyer and having recently viewed a property, I advised I may need to return to the property to put across my full financial situation to the seller along with a verbal offer, as I had been invited back by the seller, it was at this point, Ms Eilidh Shepherd threatened to involve the police if I was to return to the 'For Sale' property I had previously viewed just days prior (Under what guise for police involvement, I have absolutely no idea). I had previously made a 2nd viewing request for that night, which was accepted and 2 time slots sent to me for viewing, and 1 other slot verbalised over the phone, then miraculously, the call came to inform me no future viewings were possible, even although I had been informed that other people were going to view the property that night. All in all, came across as very sly and stealthy way of attempting to run a sell, especially threatening to involve the police in a sale of a house towards a genuine and eager purchaser. Not to mention the twice that the phone was put down on me by Ms Shepherd, very unprofessionally and rude. I will never give them any business in the future and will be advising family and friends to avoid like the plague. *** COPY SENT TO HEAD OFFICE AS OFFICIAL COMPLAINT ***

Mr · 10 September 2024

★★★★★ 5/5

Trustpilot

Excellent communication and attention to detail

The Slater, Hogg & Howieson team at the Cumbernauld branch are excellent. They were super helpful regarding my recent property purchase and I'm very grateful for their good communication and attention to detail. Thank you so much.

Satisfied · 20 January 2026

★★★★★ 1/5

Trustpilot

AWFUL experience with SlaterHogg…

AWFUL experience with SlaterHogg Paisley letting agents. Seemed professional and helpful at the outset, but were in fact over-priced, dishonest and frankly useless throughout our first experience of letting a property. My partner moved in with me so let out his house through SlaterHogg, they have been an absolute shambles - did not disclose the real reason the tenants failed referencing (said they failed due to being self employed, not that they had negative credit, which they then denied), washed their hands of any responsibility but took their fees. The tenants defaulted on their rent for three months after the second month, during which time the agents were supposed to make a property inspection, which they never did - if they had they'd have found out that they tenants were illegally running a dog grooming business inside the house. The property was ruined, the tenants disappeared after 5 months, it's taken 6 weeks and much expense to restore the property to a rentable condition, and the agent, having reassured us that the deposit at least would be returned in full, have taken several hundred £s in various fees they did not inform us of beforehand. Their final inspection was incomplete, they still charged their fee for that. They did not even check the address provided by the tenants as their guarantor's address - turned out it was their PREVIOUS address where they had done exactly the same and are being looked for by police for crimes committed there. Their communication is pitiful, they don't answer emails or phone calls, and they have lied to us throughout. Absolute nightmare of an experience - you expect a professional agency to be of some help during a traumatic experience like this but they have left us hanging at every turn. They were only vaguely helpful for as long as they thought we might continue to use their "services"; as soon as we'd terminated the contract with them so that we could let the property ourselves, they have been of zero help. Really shocking how bad - we were told the regional manager would be in touch weeks ago to discuss but have heard nothing. Will be taking this to the Ombudsman. Wish we'd read some of these other 1 star reviews before contracting them!

Lucy · 28 August 2024

★★★★★ 5/5

Google

Shannon, Bernard & Kirsty have been dealing with my properties for a good few years now and have done an amazing job, never had any issues! Would highly recommend using the branch if your looking to rent out your property.

David · 6 December 2024

★★★★★ 5/5

Google

The team have been amazing from start to finish and made the whole process of selling my house so smooth. They were on hand to do all the viewings and the house sold in super quick time. I would highly recommend this lovely team!

Lisa · 4 October 2024

★★★★★ 5/5

Google

I received really good services from Slater Hogg recently. They helped me find my ideal flat to rent. Rachel at the branch was really helpful, she made the whole process smooth from start to finish. I highly recommend this company to any looking looking to rent a property!

Amer · 16 September 2025

★★★★★ 5/5

Google

I had a great experience with Bernard. The moving-in process was seamless, and he made everything straightforward and stress-free. When I had an issue with the heating, he provided quick and efficient help, resolving it right away. Highly recommend!

Katie · 15 December 2024

★★★★★ 5/5

Google

We were unable to attend in person viewings, were immediately put at ease and offered solutions to doing them virtually. Gillian was brilliant and communicated with us regularly.

Louise · 17 June 2022

★★★★★ 5/5

Google

I had a fantastic experience with Slater Hogg & Howison. Shannon, in particular, was incredibly helpful throughout the entire housing process. Her dedication made the journey smooth and stress-free. I appreciate the excellent service provided by the agency, and I highly recommend them for anyone seeking reliable and professional assistance in finding their next home.

Jack · 17 February 2024

★★★★★ 5/5

Google

We had the pleasure of dealing with Andrew to find the right mortgage and insurance deals for us. As first time buyers Andrew supported us in every step of the process and made the whole process smooth and stress free for us.

Taylor · 25 September 2024