5/5
GoogleExcellent service. Friendly and attentive staff, especially from mortgage advisor Andrew who has been very helpful to get my new mortgage sorted.
Trusted Agent profile · Kilmarnock
Slater Hogg & Howison Kilmarnock Sales reviews
★★★★★
215 reviews across 2 platforms
31-33 John Finnie Street, Kilmarnock, KA1 1BL, KA1 1BL
Slater Hogg & Howison's office in Kilmarnock, at 31-33 John Finnie Street, is rated 4.1 out of 5 across 215 reviews on two platforms, including 154 Google reviews rated 4.9.
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Reviews
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
Google5/5
GoogleDealt with Shannon Coleman from the Kilmarnock branch who kept us informed and at ease during what is usually a stressful time. Couldn’t have asked for better service! Will definitely be recommending to family and friends.
Agent replied · 25 October 2024
Many thanks for your marvellous recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBernard is a responsive, reliable, approachable and dedicated person who provides a professional service.
Agent replied · 9 December 2024
Thanks Mohamed for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSlaterhogg has been amazing to deal with, lovely people made me feel at ease when I should of been stressed selling my house fabulous service would definitely recommend and 100% be using them again if I ever need to.
5/5
GoogleBernard has been extremely helpful in the process and kept in touch with updates all the way 👍 …
Agent replied · 25 October 2024
Thanks Liz for your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGillian, Amanda, Craig and the team were great. Very informative and kept us updated regularly about viewings and feedback. I was completely in the dark about these things as it is not every day I sell a house. I could not recommend them highly enough.
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBernard is a great professional and help me and my family to get the best comfort at home!! Many thanks Bernard you are the best
Agent replied · 25 October 2024
Thank you nuno conceicao for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to finish my experience was great with slater hogg&howison. From viewing to getting my keys to the flat I had a great experience. Everything was made really easy for me and Bernard was very professional kept me updated at every stage.brilliant team
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMoved into a private let a few months ago and Bernard was so helpful and professional throughout. Communication was excellent as he dealt with any questions we had regarding the property and made the whole process very smooth, can’t recommend enough!!
5/5
GoogleThe staff at Slater Hogg & Howison are excellent and nothing seems to be too much trouble for them. They kept me informed at every stage and I would highly recommend them. Craig, Gillian and Amanda were exceptional.
Agent replied · 25 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with the service and professionalism from the lettings team in Kilmarnock. Special thanks to Jordan for all his help. He has been on top of everything and is always quick to get back to us. Our tenant also commented on his great communication and service. Would highly recommend.
Agent replied · 25 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
TrustpilotExtremely happy 1st time buyer
As a first time buyer with very little knowledge of how the processes worked, I couldn't recommend Susanne Mclaughlan from Slater Hogg Mortgages enough. She was incredibly helpful in explaining in simple terms how mortgages, purchasing and the various legal elements all worked. And in the end she helped secure me a great mortgage and worked very quickly to meet deadlines we faced from other parties. Really appreciate the excellent service and I've already encouraged other friends that are looking to buy a house, to get in touch with them!
4/5
GoogleGreat service when I needed it , Bernard made thing easy and seamless ,
Agent replied · 25 October 2024
Thank you Jamie Mccrae for your brilliant review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI just had a call from some kind of…
I just had a call from some kind of Slater Hogg rep today and follow up texts asking me to phone urgently so I could get mortgage advice. I decided I'd give it a try. I'm in Fife and got someone with a London accent who had no idea about my circumstances. It felt like phishing to be honest and it involved really idiotic questions about my renting my property out (I'm literally not and never have intended to) and how many bedrooms I'm looking for (even though I have my offer for my new place accepted as of a week ago). Really bizarre. It was like someone who is cosplaying as a fortune teller trying to get answers from you by widely guessing at circumstances and past. I'd not use this company again tbh.
5/5
GoogleBernard was very helpful, very fast and easy letting process
Agent replied · 25 October 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleMe and my partner had the honour of having Bernard as our letting agent and what a well mannered and caring gentleman he is. Didn’t put a foot wrong and was very honest and quick at getting any form completed as well as everything regarding our property sorted.
Agent replied · 25 October 2024
Thank you for leaving us your superb 5* review Cole. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my partner recently moved in into a private rent and we were lucky to get Bernard as our letting agent because he was very efficient and professional from the start till finish. His customer service was great and we were always informed if anything changed.
Agent replied · 25 October 2024
Many thanks for your outstanding 5* review and your generous comments Lukasz. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe Branch Manager of the Bridge of Weir Office
The manager of the Bridge of Weir branch (Eilidh Shepherd) is not very professional & urgently requires customer relations retraining. As a legitimate buyer and having recently viewed a property, I advised I may need to return to the property to put across my full financial situation to the seller along with a verbal offer, as I had been invited back by the seller, it was at this point, Ms Eilidh Shepherd threatened to involve the police if I was to return to the 'For Sale' property I had previously viewed just days prior (Under what guise for police involvement, I have absolutely no idea). I had previously made a 2nd viewing request for that night, which was accepted and 2 time slots sent to me for viewing, and 1 other slot verbalised over the phone, then miraculously, the call came to inform me no future viewings were possible, even although I had been informed that other people were going to view the property that night. All in all, came across as very sly and stealthy way of attempting to run a sell, especially threatening to involve the police in a sale of a house towards a genuine and eager purchaser. Not to mention the twice that the phone was put down on me by Ms Shepherd, very unprofessionally and rude. I will never give them any business in the future and will be advising family and friends to avoid like the plague. *** COPY SENT TO HEAD OFFICE AS OFFICIAL COMPLAINT ***
5/5
GoogleWe were unable to attend in person viewings, were immediately put at ease and offered solutions to doing them virtually. Gillian was brilliant and communicated with us regularly.
Agent replied · 25 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleShannon, Bernard & Kirsty have been dealing with my properties for a good few years now and have done an amazing job, never had any issues! Would highly recommend using the branch if your looking to rent out your property.
Agent replied · 9 December 2024
Hi David, thank you so much for your wonderful 5* review! We're thrilled to hear that Shannon, Bernard, and Kirsty have provided you with excellent service over the years. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a great experience with Bernard. The moving-in process was seamless, and he made everything straightforward and stress-free. When I had an issue with the heating, he provided quick and efficient help, resolving it right away. Highly recommend!
Agent replied · 26 December 2024
Thank you for taking the time to leave us your 5* review and recommendation Katie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team have been amazing from start to finish and made the whole process of selling my house so smooth. They were on hand to do all the viewings and the house sold in super quick time. I would highly recommend this lovely team!
Agent replied · 25 October 2024
Thank you so much for your wonderful 5* review Lisa! We're thrilled to hear that our team made the process of selling your house smooth and efficient. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a fantastic experience with Slater Hogg & Howison. Shannon, in particular, was incredibly helpful throughout the entire housing process. Her dedication made the journey smooth and stress-free. I appreciate the excellent service provided by the agency, and I highly recommend them for anyone seeking reliable and professional assistance in finding their next home.
Agent replied · 25 October 2024
Jack, many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have used the Kilmarnock office to let my property for a number of years and have always found the staff to be professional, efficient and, above all, a pleasure to deal with. Even throughout the Covid-19 pandemic they have continued to provide the high level of service that I have come to expect. My thanks go to Amy Whittle and Laura Rose for how they very quickly secured new tenants for me recently and I would have no hesitation in recommending them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Slater Hogg & Howison Kilmarnock Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kilmarnock.
