Slater Hogg & Howison Kilmarnock Sales reviews

★★★★★ 5/5

Google

I honestly couldn't recommend Andrew highly enough. As a first time buyer, I went into the mortgage process having absolutely no idea what to expect, but Andrew made the entire experience completely seamless from start to finish. He walked me through every single step, explained everything clearly and was always there to answer my questions - no matter how big or small! Nothing ever felt like too much trouble, and he completely put my mind at ease throughout what could otherwise have been a really stressful process. Andrew handled absolutely everything, kept me updated along the way and genuinely made the whole process feel effortless. Having now had my mortgage approved, I couldn't be happier, and I'm incredibly grateful for all of his help and support in getting me there. For any first time buyer who feels overwhelmed or doesn't know where to start, I genuinely couldn't recommend Andrew enough. An absolutely flawless service from beginning to end. Thank you so much! ⭐️⭐️⭐️⭐️⭐️

Lauren · 20 September 2026

★★★★★ 5/5

Google

I decided to rent out my house after a change in family circumstances meant I had to move out of it. From the beginning, Shannon and the team were incredibly helpful, informative and easy to contact. The whole process was explained to me and all of my (sometimes quite silly) questions were answered and I felt assured and confident throughout thanks to the Slater Hogg team. I went for the fully managed package and know that I will have a wonderful experience throughout my letting journey thanks to the friendly and hard working team looking after my property. Thank you all!

Ailsa · 11 July 2026

★★★★★ 5/5

Google

We couldn't have asked for a better mortgage advisor (Andrew Templeton). From our first conversation with Andrew right through to completion, he made the whole process feel so much easier than we expected. He took the time to explain everything in a way that was easy to understand, making sure we felt confident and informed every step of the way. His knowledge was exceptional, and he was always happy to answer our questions, no matter how small. He was professional, approachable, and always quick to respond, which made what can often be a stressful process feel smooth and straightforward. We really appreciate all of the support and would highly recommend Andrew to anyone looking for a knowledgeable, trustworthy, and reliable mortgage advisor. Thank you for making the whole experience such a positive one!

John · 11 July 2026

★★★★★ 5/5

Google

Cannot recommend the team at Slater Hogg highly enough! Everyone in the office was always so pleasant, kind and helpful. As a first time buyer it was a daunting process from the outset, but Andrew made everything so easy and straightforward right from our first meeting. He always kept me updated and was on top of everything, and went above and beyond expectations. Even when we ran into issues (through no fault on our side) he was always 3 steps ahead and prepared for any situation. The little New Home box I received when collecting my keys was also a very sweet touch, very grateful for all the hard work from Andrew and the team! x

Rachel · 11 July 2026

★★★★★ 5/5

Google

Myself & my partner Lewis had a fantastic experience with Andrew (Mortgage Advisor). Andrew was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process. He took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful experience feel straightforward and manageable. I would highly recommend Andrew to anyone looking for a reliable, friendly, and efficient mortgage adviser. Thank you for all your help!

Erin · 11 July 2026

★★★★★ 5/5

Google

As a first-time buyer, the whole process can feel overwhelming, but Andrew Templeton made it an absolutely fantastic experience from start to finish. He was incredible throughout, making everything feel easy, quick, and completely stress-free. Andrew’s knowledge and professionalism really stood out. He took the time to explain every step clearly, answered all my questions with patience, and made sure I fully understood the options available to me. What I appreciated most was how understanding and supportive he was, while also presenting me with several great options so I could choose what suited me best. Thanks to Andrew, what could have been a complicated process felt smooth and well-guided. I genuinely felt like I was in safe hands the entire time. I would highly recommend Andrew Templeton to anyone, especially first-time buyers or anyone looking for a new property. His expertise, communication, and dedication make all the difference.

Deano · 11 May 2026

★★★★★ 5/5

Google

Shannon has been absolutely outstanding in helping us get our house ready for rent. From the outset, she has been professional, proactive, and incredibly supportive throughout the entire process. She took care of organising all the necessary safety checks efficiently and kept us informed at every stage, which made what could have been a stressful process feel seamless. No question was ever too much, Shannon was always quick to respond, knowledgeable, and happy to explain everything clearly. Her attention to detail and genuine commitment to delivering a high standard of service really stood out. We felt completely confident that everything was being handled properly. I would highly recommend Shannon to anyone looking for a reliable, approachable, and highly competent estate agent. A truly 5-star service.

Ally · 11 April 2026

★★★★★ 5/5

Google

Highly recommend Slater Hogg for all your mortgage needs! Andrew Templeton is a phenomenal asset to the branch and a true credit to the company's values. His professionalism, knowledge, and attention to detail made the whole process straightforward and stress-free. We felt fully supported throughout and couldn't be happier with the service we received. Huge thanks again!

Neil · 11 September 2026

★★★★★ 5/5

Google

We had an amazing experience with Andrew as our mortgage advisor. We had 3 appointments with him where he was so helpful and made us comfortable to ask any questions we had. The whole process was so smooth and easier than we expected thanks to Andrew. We'd definitely recommend Andrew to anyone in need of a mortgage advisor!

Emily · 11 July 2026

★★★★★ 5/5

Google

Andrew our mortgage advisor at Slater Hogg has been excellent from start to finish! He kept us well informed of the processes. We were first time buyers and had a lot of anxieties but Andrew made everything so simple. Could not have asked for better!

Amy · 11 September 2026

★★★★★ 5/5

Google

I worked with Andrew to secure my first mortgage. The whole process from the initial phone call was seamless. I explained exactly what I was looking for and Andrew went above and beyond to make everything happen in the quick time frame I asked for. Would highly recommend as the customer care was excellent as was his knowledge of the sector.

Hayley · 11 May 2026

★★★★★ 5/5

Google

Andrew was absolutely fantastic in guiding us through the mortgage process. As first-time buyers, we were nervous and unsure about everything, but he explained each step in the simplest, clearest way, truly “baby language” that made the whole process feel manageable instead of overwhelming. He was patient, friendly, and always happy to answer even our silliest questions. Andrew made sure we understood exactly what we were signing up for and gave us complete confidence in every decision. We’re so grateful for his support and expertise. Thank you, Andrew, for making a complicated process feel easy and stress-free.

Gábor · 1 December 2025

★★★★★ 5/5

Google

I have bought and sold quite a few houses in my life and I would honestly say that the service I have received from the team at Slater Hogg in Kilmarnock has been the most supportive by a long way. Initially they responded quickly, Steve gave good advice when he came to value the house and then Mairi quickly became a total godsend. Her communication was excellent, she kept me informed of every step being taken and she went over and above to ensure that everything was being done to secure a sale. Lewis and Charlene were quick responders and I felt at all times that the whole team were aware of what was happening. I would highly recommend!

Dorothy · 26 September 2025

★★★★★ 1/5

Trustpilot

Would give 0 Stars if Possible!

Our experience with Slater Hogg and Howison (Candleriggs branch) over our 2.5 years of tenancy has been disappointing at best and appalling at worst. The first major incident we had; we woke up on a Saturday morning to no electricity and a tripped circuit. To give credit where due, the property manager got someone out to switch off the water and prevent any further damage to the property. However, when we queried about an electrician coming round, we were informed this did not constitute an emergency and would therefore be without electricity until Monday at the earliest. This caused major disruption to our lives. The dismissive nature of the property manager left a sour taste. I understand no one wants to deal with a major incident on a half-day Saturday, however essentially telling us 'good luck, get back in touch on Monday' was an unsatisfactory stance to take when tenants are asking for support. Following this incident, we appeared to be blamed for damage to the below property (caused by the leak) - despite the property owner above taking accountability for the incident. Due to this, multiple rounds of workmen were arranged to the property. To accommodate this, I missed classes at university/ my partner missed work. On many occasions, no one showed up - asking for an update on the tradesmen from SHH resulted in being informed to call the company directly. I would phone the company and no one would then show up. There was no accountability - both companies would point fingers at each other. On one occasion, I was informed a tradesman would be out by SHH and the company advised no one was arranged to come out! When a workman did come out, he was unaware of the leak from upstairs! I understand SHH don't care about the inconvenience they caused; however this greatly affected our lives and caused a great deal of frustration and stress. We received an alarming email from SHH, stating we were in arrears and owed money- with the threat of bailiffs. This was news to us as we had paid rent on time each month. We tried phoning, emailing; everything to get in touch and get the situation resolved, but no one seemed able to help. We eventually spoke with an agent who advised we were not in arrears and the system was incorrect due to an error made by an agent. This situation caused much stress and sleepless nights, and to not even get an apology for the error at the end of the process was unsatisfactory. At this point, we had lost all faith in Slater and Hogg and the competency of this agency. The trend of poor communication continued throughout our tenancy. We were informed of a flat inspection however, by the afternoon no one had arrived. We phoned SHH and was provided a number to do the run about again. I phoned the agent who advised no inspection was due. Why were we informed otherwise by SHH? On another occasion there was a fire alarm inspection which we were not informed of - I was only in the property due to sheer chance. Had we been out, we would have been charged.The constant lack of correct communication from SHH began to feel like an unfunny joke. Once our notice was handed in, the communication with SHH did not improve. Upon requesting to attend the check-out inspection, we were informed the clerk would contact us to inform of the viewing time. This did not occur, and therefore we were unable to attend the check-out inspection. Upon raising our concerns to Slater and Hogg, we were dismissed by the property manager/branch manager. We eventually raised a complaint to Countrywide; they do not have evidence the clerk contacted us. SHH have dismissed our concerns. During this time, Slater and Hogg had no difficulty charging us an extortionate cleaning fee. We believe the costs were exaggerated to keep as much of the deposit as possible. SHH requested an additional £10 for no apparent reason; another indication of their incompetence. Our time letting has been nothing short of horrific. From incompetent staff and questionable following of the code of practice, I would avoid letting from this agency at all costs.

OreoKuki · 17 June 2026

★★★★★ 5/5

Google

My experience with Slater Hogg & Howieson has been positive from the very beginning when Steve visited to list the house. The professional approach from Steve has been replicated by Mairi, Charlene and Lewis throughout the full process. The team are very proactive and professional whilst always using a friendly approach. I cannot recommend the team enough, I used the same company to sell a house 22 years ago and my experience then influenced my decision to use them again. Different team but still as good as the last one. Slater Hogg obviously know how to pick their staff. Thank you team you are amazing.

Julie · 17 September 2025

★★★★★ 5/5

Google

Cannot thank Charlene enough at Slater Hogg for all her help, time and patience selling our house. She really took away as much stress as she could and communicated effectively throughout. She said she would find us a buyer and she did! Her tiktok content was so fab and we appreciated the thinking outside the box to push our views! Also a special thanks so Lewis for all his time and effort with social media, reaching out and booking viewings… some team!

Emma · 17 September 2025

★★★★★ 5/5

Google

We were put in touch with Andrew at Slater Hogg & Howison Kilmarnock for our mortgage when moving home and our experience was excellent from start to finish. Andrew made the whole experience very easy and was happy to answer any questions throughout to put our mind at ease. His communication was outstanding and he really explained everything in great detail to ensure we fully understood everything! We would highly recommend Andrew to anyone looking for help with their mortgage and we look forward to working with him again in the future!

Caitlin · 11 June 2026

★★★★★ 5/5

Google

Slater and Hogg were brilliant throughout our entire home-buying journey, and we cannot recommend them highly enough. Our mortgage advisor, Andrew, was absolutely fantastic. His depth of knowledge gave us complete confidence from day one. He went above and beyond for us, often going out of his way to dig up information and answer our questions, not just once we had an offer accepted, but throughout our entire house-searching process. Communication was top-tier. Andrew always responded promptly, kept us updated at every stage, and regularly checked in just to see how we were getting on. That level of proactive support took so much stress out of finding and buying our home. If you are looking for a knowledgeable, dedicated, and responsive mortgage advisor, ask for Andrew at Slater and Hogg!

Stephanie · 20 September 2026

★★★★★ 5/5

Google

Andrew was amazing at helping us through our mortgage process. As first time buyers, we had no clue where to start but Andrew took his time explaining the process and answered any questions we had! He went above and beyond for us and would highly recommend using his mortgages services.

Corrinna · 11 May 2026

★★★★★ 1/5

Trustpilot

A simply awful experience with SHH as a…

A simply awful experience with SHH as a landlord.Their communication when it occasionally happened was awful and their organisation shocking. Staff don’t seem to care and communications were so poor it was almost unintelligible .As examples they failed to pass on rent due and had to be constantly pushed to address the damage that occurred to the property. There was at best misleading information and at worst untrue information. I would never do business with them and advise others to avoid at all costs. I have rented my property through others and it was in different league.

Ken · 20 May 2026

★★★★★ 5/5

Google

Andrew was a complete breath of fresh air in helping us get our mortgage sorted. Always available, very helpful and understanding. Could not recommend him enough. Made the process a lot easier than we could have imagined. Thank you Andrew!

Mark · 11 July 2026

★★★★★ 5/5

Google

Andrew was fantastic with us and kept us up to date every step of the way, very friendly and easy to deal with. Would recommend him to anyone looking to buy a house and get a mortgage sorted out. Thanks for all you did Stevie and Marlene E.

Stevie · 11 May 2026

★★★★★ 1/5

Trustpilot

If I could give it no stars I would

If I could give it no stars I would, trusted them with my property to rent. Continually asked them to do inspections on property but only one Inspection was completed over 2 years , asked again to be completed the next year but never completed. When tenants moved out and got exit report was told that it was one of the worst the person completing the report had seen. There was nearly £3000 of damage to the house and a garden full of German shepherd faces, which my neighbour told me the was where the dog did the toilet as it was never walked. It was then I found out my one bedroom house was not just for the couple but their baby , one of the adults brother and his dog and a cat. If the visits were completed as requested all of this would have been picked up. All I received back was the £700 deposit to repair house to be re rented. Another thing is that no exit meter readings were taken between renters resulting in me be sent bills for tenants who had not paid their bills I took my own readings and paid what I owed and advised provider to sender the remaining bills to slater Hogg and howison to pay as the hadn't been taking meter readings. I asked to be transferred to countrywide but was told by the manager that this couldn't happen until bills to OVO were sorted so I had to continue dealing with a company who I had no faith in and at that point I decided to sell the property as all the issues were having an effect on my health. I had asked on several occasions for the complaint department details to lodge a complaint but no one could help me with this

Sandra · 14 April 2026

★★★★★ 5/5

Google

Andrew was excellent from start to finish, I had a lot of questions and Andrew handled everything with professionalism and patience. Communication was always prompt and nothing was ever too much trouble. I’d recommend Andrew without hesitation to anyone looking for a mortgage advisor.

John · 11 May 2026