Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDealing with Bernard at the Kilmarnock Branch made renting a property very easy from start to finish.
I required a quick move and I was unsure of the process to get this done Bernard explained the full process when I met with him at the property and he explained what was required from myself.
His communication and customer service was great and I was kept informed and updated.
High · 27 July 2024
Agent replied · 25 October 2024
Thanks for the wonderful 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShannon, Julie and Bernard made moving into our new flat super easy and over all a fun experience. Every call or any sort of communication with them was fun and each of them had such a positive attitude! From enquiring to collecting the keys and even now nearly a week into our new place they’ve been checking up making sure everything is going well! If we were to buy in the future I know where I’ll be going!! Went above and beyond with myself and my partner! :) 🤍
Eric · 30 November 2023
Agent replied · 25 October 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend the team at Slater Hogg in Kilmarnock. Very helpful and knowledgable staff who kept us up to date and at ease through a stressful process. Special thanks to Steve, Mairi, Charlene, Lewis and Andrew for their hard work.
Scottclark88 · 15 July 2025
Agent replied · 26 July 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently rented a property through this agency and had the absolute pleasure of working with Rachael. From start to finish, she was so lovely, kind, and incredibly helpful. She made what could have been a stressful process feel smooth and straightforward, always going out of her way to answer questions and provide support. Her warm and professional approach made me feel truly looked after as a tenant. I’m really grateful for all her help and couldn’t recommend her more highly!
Beth · 26 September 2025
Agent replied · 17 October 2025
Thank you so much for your kind words! We are thrilled to hear that Rachael provided you with exceptional service during your rental process. Our team strives to make every experience as stress-free and easy as possible. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAndrew is an absolute credit to Slater Hogg and Howison - incredibly friendly, professional and informative. Made the experience of buying our first home an absolute breeze. The rest of the team were also very inviting on our trips to the office. I could not recommend the services offered here enough, a shame that five stars is all to give!
David · 4 October 2024
Agent replied · 25 October 2024
Thank you David for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe recently sold a property in Kilmarnock through Slater Hogg. From first contact until last we found the Kilmarnock team (Steve, Charlene and Lennox) to be first class. They were very professional, pleasant, good communicators, prompt to respond and always happy to help get us through the sales process.
We would have no hesitation recommending anyone thinking of selling their property in the Kilmarnock/East Ayrshire area to sell it with the help of the Slater Hogg team.
We would have scored 5 stars were it not for one entirely unintentional but nevertheless ‘fly in the ointment’ oversight. Least said, soonest mended.
Karen · 17 September 2025
Agent replied · 17 October 2025
Thank you for your positive feedback on your experience working with Slater Hogg's Kilmarnock team. We are thrilled to hear that our team provided exceptional service throughout the sales process and we appreciate your recommendation to others in the area. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndrew Templeton (mortgage advisor) was fantastic throughout our mortgage process as first-time buyers. He took the time to explain everything clearly, answered all our questions and made what could have been a stressful experience feel straightforward and manageable. We really appreciated his patience, professionalism and support from start to finish. Highly recommend
Erin · 11 May 2026
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe service
I got from start to finish was 1st class professionals. Rachel was a wonderful girl to deal with. Nothing was a problem Thank you so much
Caroline · 3 October 2025
Agent replied · 17 October 2025
Thank you for your kind words and recognition of our first class service! It was a pleasure working with you and we appreciate your positive feedback. Customer satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotWe recently got our Mortgage accepted…
We recently got our Mortgage accepted with Slater Hogg and I'll tell you it certainly wasn't an easy process for Nicola. Having had an offer accepted with another company before and it fell through. from day one she was sure she could get us a mortgage and she did just that. In a very short space of time. We were first time buyers with a bad credit history and a load of paperwork but she didn't shy from that she smashed it for us. 5 Stars for her from us.
Natalie · 23 April 2026
★★★★★ 5/5
GoogleGreat service from our mortgage advisor (Andrew Tenpleton). Very informative and kept us on track with our circumstances and what would work best for us.
Clare · 20 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOur mortgage advisor, Andrew, was so helpful and took us through the whole process explaining everything along the way. He was very approachable and kept in touch with us regularly with updates. Fantastic service.
Gillian · 11 July 2026
Agent replied · 11 October 2026
Thank you, Gillian, for your wonderful review! We're thrilled to hear that Andrew provided you with such helpful and reliable support throughout the mortgage process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMairi and Steve in particular at the Kilmarnock branch were really quick getting the house onto the market. They provided great advice to help us on this journey. We were kept informed throughout the process and house sold within the week. I wouldn’t fail to recommend them. Thank you !
Teresa · 11 March 2026
Agent replied · 11 October 2026
Thank you for your kind words! We are thrilled to hear that Mairi and Steve provided you with great service and helped sell your house in such a short amount of time. Our team at the Kilmarnock branch is dedicated to making the selling process as smooth and efficient as possible for our clients. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents I’ve ever dealt with. We had a really awful experience trying to get our deposit back and were charged additional late fees that were never properly communicated to us. The whole process has been stressful and poorly handled from start to finish. We are now seeking representation to challenge the charges and recover our deposit. I would strongly advise others to avoid renting through this firm.
Indra · 21 May 2026
★★★★★ 5/5
GoogleHaving been thrust into the rental environment at short notice and feeling very apprehensive, I was quickly put at ease by the confidence and professionalism transmitted by agent Rachael MacGregor of the SHH lettings team. I would strongly recommend this company to anyone with housing or property buisiness to manage, and be sure that they would be in first class hands.
Henry · 22 November 2025
Agent replied · 22 December 2025
Thank you for the glowing review! We're so glad that Rachael and our team were able to ease your worries and provide you with top-notch service. We look forward to continuing to exceed your expectations in managing your housing or property business. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust moved into a property managed by Slater Hogg two days ago. Everything was clean and tidy, they left us spare toilet paper and a kettle, the apartment is clean and in great condition! The staff have been super nice to us and very helpful, would definitely recommend! Shannon was the one managing our application and she’s been wonderful!
Jammy · 28 June 2025
★★★★★ 5/5
GoogleA massive thank you to the staff at Slater Hogg & Howison, Kilmarnock especially Bernard who went above and beyond to help me secure a To Let Property. Trying to find my way through such a tricky market I could never have succeeded without his expertise and patience. Many thanks once again.
Diane Liddell ⭐️⭐️⭐️⭐️⭐️
Diane · 28 April 2024
Agent replied · 25 October 2024
Hi Diane, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleRachel & Shannon at Slater Hogg have been so incredibly helpful in finding me a flat! Kept in touch with me for months about upcoming flats and getting me in for viewings. Would 100% recommend, excellent service 😁 …
Nicole · 11 May 2026
Agent replied · 11 October 2026
Thank you for your amazing review! We are thrilled to hear that Rachel & Shannon provided excellent service in finding you a flat. They are dedicated to keeping our customers informed and helping them find the perfect home. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Trustpilot95, Watson street
I’ve had a really positive experience with this letting agency. The team has been incredibly helpful, professional, and responsive throughout the entire process. Whenever we had questions or needed assistance, they were quick to respond and genuinely supportive. They made everything much easier for us and handled things smoothly. It’s rare to find an agency that is this reliable and approachable. I truly appreciate their help and would definitely recommend them to anyone looking for a trustworthy letting agency.
Sameer · 6 March 2026
★★★★★ 5/5
GoogleSo lucky to have someone like Shannon Coleman and the team when you try to rent out a property. Smooth process, hassle free, true professionals. Thank you so much for the great work you’ve done.
Anyone who’s looking to have great experience should choose Shannon.
Stefan · 4 October 2024
Agent replied · 25 October 2024
Thanks for the excellent 5* review Stefan! Thanks for your thoughtful comments about Shannon and our Kilmarnock team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHeyy this side prerna suri A very big thank To you dear Rachael McGregor For giving us flat on time you are so polite and kind thanks for your help again dear process was also so simple easy and fast with you
Prerna · 11 April 2026
Agent replied · 11 October 2026
Thank you for your kind words! It's always a pleasure to help make the process simple, easy, and fast for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis business has been unbelievably supportive, informative and kind. Highly rate using this business the full team have a pleasant and professional manner especially Bernard Dorrans who I cannot thank enough - fantastic member of staff who is always understanding, will & want to help while keeping the client happily informed. Will always be grateful. - Laura Jackson.
Laura · 29 January 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBernard has been a great help when it has come to us letting our flats with Slater Hogg. He always keeps us up to date with information from start to finish during the letting process. He is professional and approachable.
Sarah · 7 December 2024
Agent replied · 9 December 2024
Thank you for your 5* review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBernard Dorrans was incredibly helpful in finding me a place on short notice and provided ongoing support throughout my stay. He assisted with maintenance and stayed in contact with the landlord, making the whole process smooth and stress-free. I highly recommend him!
P-lin · 26 October 2024
Agent replied · 9 November 2024
Hello Pei-lin,
Thank you for your wonderful 5* review! We're thrilled to hear that Bernard was able to assist you so effectively and make your experience smooth and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBernard Dorrans was incredibly helpful in finding me a place on short notice and provided ongoing support throughout my stay. He assisted with maintenance and stayed in contact with the landlord, making the whole process smooth and stress-free. I highly recommend him!
Pei-lin · 21 October 2024
Agent replied · 25 October 2024
Hello Pei-lin,
Thank you for your wonderful 5* review! We're thrilled to hear that Bernard was able to assist you so effectively and make your experience smooth and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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