Trusted Agent profile · Kilmarnock
★★★★★
215 reviews across 2 platforms
31-33 John Finnie Street, Kilmarnock, KA1 1BL, KA1 1BL
Slater Hogg & Howison's office in Kilmarnock, at 31-33 John Finnie Street, is rated 4.1 out of 5 across 215 reviews on two platforms, including 154 Google reviews rated 4.9.
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
5/5
GoogleI can't say enough good things about Bernard. Right from the get-go he was professional and incredably competent. He made the whole renting process a breeze from start to finish and I can't be happier about picking up the keys to my new rental tomorrow.
Thank you for your brilliant 5* review and thank you for your kind words Gary. Best wishes, Lucy, Customer Relations.
5/5
GoogleShannon is very helpful and pleasant,with great customer service👍 …
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe had the pleasure of dealing with Andrew to find the right mortgage and insurance deals for us. As first time buyers Andrew supported us in every step of the process and made the whole process smooth and stress free for us.
Many thanks for your fantastic 5* review Taylor. I will of course pass on your kind hearted words to our Kilmarnock branch. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotwe rented property in Rothsay court…
we rented property in Rothsay court skelmolie we were told that the so called land lord would clean the flat and would get aerial fitted pry to us moving in the rental man from slater and hogg neil said it would be done moved in 8th august nothing was done had to pay 250 plus vat for aerial the house had cobwebs coming down if a cleaner had been in ? we did not get the money back we could not change the gass company as suppries the bills were not paid dept letter came from different company police at the door looking for other tenent contact slater and hogg they sent email to gass company that was all no real help from them i had to get help from someone to help we had to stay with gass company as they refuse our to take over i was fed up with no help from them or so called mr rigby owner moved out on jan2024 the owner told mydeposit scotland we broke tenent agreement and had a dog that he had to bring cleaner for carpet realy we have never had a dog plus abbie from slater and hogg never mention it any how they held back 250 pound that honest land lord said he paid to get carpet cleaned we had prove the clown was awarded 65 pound for nothing i would not trust slater and hogg as they are not intrested in tenent getting ripe of with the so called owner they get the tenent checked out but who are checking the owner riping of tenent would never use slater and hogg of greenock
1/5
TrustpilotOh god, avoid avoid!
where to begin, first they lied about things that would be done before moving in, they wernt. they never delt with any repairs at all, two months later still nothing was done so i decided to end the tenancy after having never spent a single night there. one month later and have had not heard a word regarding the return of the deposit. I would strongly advice to avoid them at all costs, every step with has been a nightmare and cost me circa 4 grand with nothing but wasted time to show for it.
5/5
GoogleRe- Bernard Dorran. Very polite and professional young man. Answered all my questions and even came back into the office late on a Friday evening to accommodate my move in process. Highly recommended!!
Thank you for your excellent 5* review James! We're delighted to hear that Bernard provided such excellent service and went the extra mile to assist you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI got my rented flat through Bernard and i really thankful to Bernard for this. He is really a nice guy and very supportive. He arranged all the details and documents on time.
Many thanks for the great 5* review and your kind words Ram. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid this company if you are selling a…
Avoid this company if you are selling a property. I am a cash buyer found a property I was interested in. It was not under offer and was going to a closing date in two days time. The estate agent claimed they were too busy to show anyone else around the property, despite me giving anytime availability. At the same time everyone in the office was laughing and joking obviously not that busy then. The seller could potentially be losing out thousands because of their actions.
5/5
GoogleI have sold 2 properties with this team and cannot praise them highly enough. In a challenging market when they were under immense pressure I never felt rushed or that I was too much trouble. They always took the time to listen attentively and help find solutions. Moving house is supposed to be stressful but they completely took that out of the equation. This is a trustworthy high quality estate agent. GillPositiveResponsiveness
Thank you for your superb comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my partner have just bought our first home through Slater Hogg and they couldn’t have made it any easier for us. They were always easy to get a hold of to arrange viewings etc. In their office all the staff were excellent and friendly and made us feel at ease as we were nervous about buying first home and they even put us in touch with a local solicitor to help us go through the paperwork. Would definitely recommend using this company for buying/selling property.
Hi Chris, Congratulations to you and your partner on the purchase of your new home! It is fantastic to read that you have received 5* service from the Slater Hogg & Howison branch in Kilmarnock as they made the whole process simple and straightforward for you both. It is both an exciting and daunting experience buying your first home but it is always great to have the support from an experienced team. Thank you for recommending our team to buy and sell properties. Best wishes in your new home! Kind regards, Maryjane.
5/5
GoogleAll personal i spoke with were excellent. Fast and efficient. Great experience
Thank you for your kind words! We're thrilled to hear that our team provided excellent service and made your experience great. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleGreat service. Tumbs up
Thank you so much for the positive feedback! We are thrilled to know that you had a great experience with our service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently were looking for a house and it was on with Slater Hogg in Kilmarnock. Sadly we missed the boat. On a positive note Gillian helped us with lots of advice and questions even tho we didn’t buy or sell with her. She called us and kept us up to date with upcoming properties and was good to talk to.. very professional and fast at calling us back..PositiveProfessionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleShanon and the team promised and delivered! It is a pleasure dealing with them Highly recommended
5/5
GoogleIt was great experience with Bernard to find my next house with slater Hoggs same as my previous one in very short notice period.
Thank you for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotIt was a nice easy and efficient…
It was a nice easy and efficient experience. The agents were nice and friendly. Everything was dealt with in a timely and orderly manner.
5/5
GoogleGreat service and support throughout the move to our new home. Very friendly and professional service, especially from Bernard. Highly recommended.
Thanks Gail for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience with slater Hogg has been absolutely superb! This was my first time living independently and renting-and they helped me through it all-and were super polite/courteous and efficient through everything. I’d like to mention-Bernard specifically since all my dealings were with him-he really is the nicest-Thankyou team and Bernard for all the help always.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA smooth and hassle free sale of our house and Suzanne was as helpful as ever with our mortgage search. Wouldn't go anywhere else
Hi Kevan, Thank you for taking the time to write this wonderful 5* review for the team at Slater Hogg & Howison in Kilmarnock. It is fantastic the process was so smooth for you and Suzanne helped with your mortgage and you would not go elsewhere for this. Best wishes, Maryjane.
1/5
TrustpilotShocking sales tactics
Viewed a house they were selling and put in an offer. During a conversation it was inferred that the seller would only accept our offer if we sold our house through them. I asked if that's what they meant in case I mis-heard and they repeated it. I questioned if this would not present a conflict of interest and was told no. Checked with another estate agent and they agreed with me (we weren't selling through them so it wasn't just to get our business). Wouldn't touch Slater Hogg with barge pole!
2/5
TrustpilotInconsiderate or sheer incompetence
Inconsiderate or sheer incompetence. I have sent several contact forms requesting the home report for a property I'm interested in purchasing, that was all. The first time, they called and left a message asking me to call them back. No explanation as to why they were calling and not sending me the home report. I then sent a second one explicitly stating that I did not want a call. This was ignored and they called anyway. Still giving no information as to why they were calling or why they wanted me to call back. All I wanted was the home report. This makes me feel like they are hiding something or are looking to pressure me into something since this is far easier by phone than by email. I would recommend to avoid them and their parent Countrywide as well.
1/5
TrustpilotAVOID
AVOID! AVOID! AVOID! They do not care about the client but only about their fees. Free home report was advertised for years successfully misleading customers. In addition their T&C's are misleading and contain contrary information which basically means that regardless of pulling out during the cooling off period - YOU WILL BE CHARGED. Clearly a matter for FCA the regulator to look into those non compliant practises. Other predominantly bad reviews speak for this horrible misleading service.
5/5
GoogleFabulous and friendly guidance and support by Jordan Young at the Kilmarnock branch. Always on hand to alleviate any concerns and nothing was too much trouble for him. A wonderful young man providing an outstanding service and is an absolute credit to the company. Thank you for all your help from a very happy client. Well done, Jordan.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleAbsolutely taken care of from beginning to end by charlene machlachan. Felt like a friend rather than a customer, thanks so much for all your help including all office staff
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