Trusted Agent profile · Kilmarnock
★★★★★
215 reviews across 2 platforms
31-33 John Finnie Street, Kilmarnock, KA1 1BL, KA1 1BL
Slater Hogg & Howison's office in Kilmarnock, at 31-33 John Finnie Street, is rated 4.1 out of 5 across 215 reviews on two platforms, including 154 Google reviews rated 4.9.
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
5/5
GoogleI cannot rate this company highly enough. They really do go above and beyond, Stevie & Mairi are first class very professional and always available to answer any questions.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI moved residence in July and the staff were extremely courteous and helpful with any queries or issues in regards to my new residence. Bernard Dorrans in particular who helped with my viewing and the moving arrangements was exceptionally helpful.PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Bernard and all the team helping us find a rental and offering continuous help and guidance during our tenancy. From Eddie Bolan
Many thanks for your outstanding 5* review Edward. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and Incapable.
Slater Hogg proved to be unequipped to sell houses and showed their lack of experience and professionalism from the very start when their proposed 'photographs' turned out to look like random holiday snaps with absolutely no eye for attracting buyers. Their property 'narrative' was also apparently written by a semi-literate intern. Subsequent experience going forward with the 'offers' scenario actually got worse when they seemed to want to pressurise the seller to accept a below-market value offer. Since moving to the much more professional and capable Corum agents, the property sold within weeks for £45k more than the offer Slater Hogg tried to strong-arm the seller into accepting. This was a 20% increase. Avoid Slater Hogg. Rude, unprofessional and incapable as are their owning company Countrywide.
5/5
GoogleCouldn't fault them with anything. Masters at making what could be quite a stressful experience into something simple to.inderstand and straightforward. Both Gillian & Craig are both exceptional in all aspects, communication being a standout. Thanks again for always being at the end of a phone.PositiveResponsiveness, Quality, Professionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSlater Hogg & Howson are a pleasure to deal with. The staff are extremely helpful and professional. They took a personal interest in making sure that we got a property that suit our needs. I would highly recommend them.PositiveProfessionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service.
Excellent service from David Grant and all the team at Slater Hogg in Ayr. Particular thanks to Caroline Bradley for all her care and attention and lovely enthusiastic attitude and manner.
1/5
TrustpilotCancelled twice and third time lucky…
Cancelled twice and third time lucky they came out to do the free valuation. Just had a valuation done and will not be using. Felt that he looked down nose at everything in property, which is actually done to a high standard, it just needs a few finishing touches before going on market. These finishing touches needed were the only things that received any comment at all. Very negative. Made to feel embarrassed. No information given on how to move forward, e.g. how much they charge etc. Clearly the property isnt high enough value for them.
5/5
TrustpilotHi it’s a pleasure to deal with the…
Hi it’s a pleasure to deal with the team my contact person was Kirstie McKinon I phone her maybe 50 times she was helpful and calm every single time I called she sorted out all my problems and help me out to get the house.I recorded 100%Thanks very much
5/5
GoogleWould highly recommend this estate agent. All staff from start to finish were very professional and kept us updated regularly throughout the process. Most importantly helped us sell our house within a quick timeframe despite these very uncertain times.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleJust finished buying a place where Slaater Hogg & Howison were the estate agent. They were helpful and worked really hard. Recommended.
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
1/5
GoogleCalled and left a message with regards to a property that I was interested in viewing and I’m still waiting on a call back.....days later......I would hate to think that sellers are losing out on potential sales due to staff being uninterested in potential buyers!NegativeResponsiveness, Professionalism
Hi Joanna, Please do contact us via review@countrywide.co.uk should you wish to discuss further your concerns. Kind regards, Scott @ Customer Relations
5/5
GoogleOne of the most important things in using an estate agent is communication. Slater Hogg & Howison kept me informed regularly. They acted professionally and the service was good value for money. I would recommend them to family and friends anytime.PositiveResponsiveness
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotDO NOT USE THIS SERVICE
This service is nothing short of a disgrace, I got offered a property, was advised they would call me to pay my holding fee. Once I called them back to pay it, they had offered it to someone else. Did t even call to let me know. I was waiting on them calling me back. They then refused to take complaints on this matter. The people that's work there should be ashamed of themselves. I'm out the pocket due to joking a van for moving in. Absolutely shocking shocking shocking service. This company should not exist. DO NOT USE THIS SERVICE.
5/5
GoogleCraig Robertson in the Kilmarnock branch was great. Came out and advised us where to price the property and what to expect. 4 days after being released to the market it was sold for asking price!
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleExcellent service received from Bernard! He was so friendly and professional answered all my questions and made everything run smoothly! Would highly recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful company
Awful company. Never use!!!!!!! I used them to let my property and never again. So rude, terrible communication. I gave them three sets of keys and they lost a set and say they have no record and asking me for evidence. No I don't have evidence of handing over a set of keys in person. Ridiculous. Never again. They never even apologised for their mistakes.
1/5
TrustpilotScummy litterbugs make properties uglier
Trash from signage left outside building after "To Let" sign taken down
5/5
GoogleI really would recommend Slater Hogg for selling. My first time selling experience was very straight forward and professional.PositiveQuality, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotFriendly staff
Friendly staff, great help.
1/5
TrustpilotDreadful customer service
Dreadful customer service, requested a home report 5 times over 8 days and still haven’t received it, far from ideal!
5/5
GoogleFantastic communication with all the staff we dealt with, smooth process and no stress at all. Would highly recommend, staff are fab! Thanks
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review and recommendation. Kind regards, Donna
1/5
TrustpilotWorst company ever do not use and they…
Worst company ever do not use and they trade as two companies countrywide are them also. Get you to sign paperwork bill you for complete different thing with extra charges mislead you to it. Don’t go with them use someone else these been biggest regret I made never will again
5/5
GoogleCraig, Amanda and there team provided a personal and professional service in the sale of our house. High recommend using this branch.
Hi Alistair, Congratulations on the sale of your house, it is fantastic that the Kilmarnock branch of Slater Hogg & Howison helped you every step of the way, warranting this 5* excellent review. Thank you for recommending our team, best wishes, Maryjane.
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